As Director of the Global Field CISO team at SentinelOne, I lead a high-performing team of cybersecurity professionals, enabling organizations to mitigate cyber risks and enhance security operations. I drive strategic deal engagements, thought leadership initiatives, and customer-focused content creation, positioning SentinelOne as a trusted cybersecurity partner for C-Suite executives and decision-makers.I collaborate closely with Product and Engineering leadership, leveraging market insights to shape a customer-centric product roadmap. Through keynotes, published articles, and strategic engagements, I amplify SentinelOne’s vision and strengthen its competitive position in the cybersecurity landscape.Key HighlightsGlobal Leadership: Recognized as a prominent voice in cybersecurity, regularly sought after for keynote speeches, panels, and industry events.Thought Leadership: Produce insightful, non-product-centric content targeting executive audiences to solidify SentinelOne’s reputation as an industry leader.Strategic Influence: Develop and execute comprehensive security strategies to support customers in navigating cyber risks while safeguarding business operations.Collaborative Innovation: Provide actionable feedback to enhance SentinelOne’s solutions based on real-world customer challenges and opportunities.Customer Engagement: Build strong relationships with global enterprises, delivering tailored guidance to enhance their cybersecurity maturity.Team Leadership: Foster a culture of collaboration and accountability, driving team success in achieving strategic business objectives.Industry Recognition: Acknowledged for contributions to cybersecurity through speaking engagements, publications, and impactful partnerships.

In this role, I positioned SentinelOne as a trusted cybersecurity leader within the large enterprise and government segments. I spearheaded strategic competitive opportunities, represented the company at global conferences, and developed a customer-centric Go-To-Market (GTM) strategy aligned with SentinelOne’s product vision.Key ContributionsStrategic GTM Leadership: Designed and executed a tailored GTM strategy that aligned customer needs with SentinelOne’s innovative solutions.Thought Leadership: Created impactful whitepapers, blogs, and presentations, serving as a trusted spokesperson at major conferences and trade shows.Competitive Strategy: Developed playbooks, battle cards, and strategic guidelines that equipped field teams to outperform competitors.Enablement and Training: Partnered with Learning & Development (L&D) and Sales Enablement teams to design comprehensive training programs for internal and partner audiences.Collaboration Across Teams: Worked with Product Management and Engineering leadership to influence product enhancements based on market needs.Core SkillsStrategic vision and executionLeadership and team collaborationExecutive communication and public speakingAdaptability and critical problem-solvingEmpathy and emotional intelligence

Cybersecurity CxE Engineering Team | Microsoft SecurityIn my role within the Cybersecurity CxE Engineering Team at Microsoft Security, I collaborated closely with strategic customers, providing feedback on various products in the Microsoft Security Ecosystem. Specifically focused on Microsoft Defender + Azure Security solutions, I delivered insights to security engineers, analysts, program managers, and risk & compliance teams.With extensive expertise in Microsoft security solutions, including Microsoft 365 Defender, Microsoft Defender for Office, and Microsoft Defender for Endpoint, I leveraged these tools to enhance organizational security postures and meet compliance requirements.Working collaboratively with diverse teams and stakeholders, I gained a holistic understanding of how technology can address complex cybersecurity challenges. This experience equipped me with the skills to create impactful security strategies, mitigate risks and safeguard sensitive information.As the Microsoft Security Demo Environment owner, I utilized CI/CD deployment through Azure DevOps to automate attack simulations for customer, product, and convention demonstrations of the entire Microsoft Security stack. I partnered with the Microsoft Threat Intelligence Center (MSTIC) to build and simulate real-world attack scenarios across multiple cloud platforms.Additionally, I managed a development team responsible for automating deployments and creating demo content. Notable examples of our work include SimuLand and DefendTheFlag on GitHub.These experiences highlight my contributions to driving product development, providing valuable insights, and demonstrating technical expertise in the cybersecurity domain.

As a Program Manager II at Microsoft, I bring extensive experience in cybersecurity and engineering to my role. With a primary focus on increasing awareness and driving adoption of Azure Network Security, Azure Information Protection, Azure Sentinel, Azure Purview, and Azure Security Center (Azure Defender), I collaborate with sales, marketing, and partners to support Tech Summits and partner training.I worked closely with large enterprises to support their deployment of our products while identifying any adoption or deployment blockers. I documented these issues and worked with engineering support teams to resolve them, driving fixes into feature releases.Furthermore, I was responsible for creating technical documentation such as best practice guides and on-demand labs for easing the transition during product adoption. As the manager of the internal demo repository of all Microsoft security products, I ensured that all demos were up-to-date and relevant.Of note is my achievement in leading the largest Microsoft Sentinel customer deployment. My strong leadership skills and excellent communication and interpersonal abilities make me an asset to any team or project.

As a T3 Support specialist for Fortune 500 companies, I have extensive experience in security products such as Windows Rights Management Services and Azure Information Protection. I provide exceptional customer service by promptly resolving technical issues and ensuring our clients' systems are secure and functioning optimally.As someone who understands Azure Information Protection and Active Directory Rights Management Services, I possess many skills. These include knowledge of encryption technologies, data classification and labeling, access control mechanisms, identity, and access management solutions, cloud computing concepts, network security principles, compliance regulations, digital rights management technologies, information governance frameworks, PowerShell scripting, and more.I'm passionate about educating others and empowering them to maximize the compatibility of Microsoft software. As a Support Engineer, I understand the importance of effective communication and collaboration with our clients, sales teams, product development teams, and other stakeholders.I work actively with developers to identify areas of improvement in our products while embodying Microsoft's core values:Empowerment: empowering others to achieve moreIntegrity: doing what is right even when it is hardInclusion: creating an environment where everyone feels valuedAccountability: taking responsibility for our actionsRespect: treating others with dignity and respectThis ensures that our products are always stable and fully functional. In addition to supporting customers, I also serve as an Onboarding Facilitator for new Microsoft employees in the CSS Role. In this role, I help new team members get up to speed quickly so they can contribute effectively to our team's goals.

As a Technical Support Engineer Lead, I was responsible for researching and identifying solutions to software and hardware issues, diagnosing and troubleshooting technical issues, including account setup and network configuration. I would ask customers targeted questions to quickly understand the root of the problem, track computer system issues through to resolution within agreed time limits, and talk clients through a series of actions via phone, email, or chat until they solve a technical issue.Part of my role was to properly escalate unresolved issues to appropriate internal teams, such as software developers while providing prompt and accurate feedback to customers. I referred to internal databases or external resources to provide accurate tech solutions while ensuring all issues were properly logged. My ability to prioritize and manage several open issues simultaneously allowed me to follow up with clients after troubleshooting, ensuring their IT systems were fully functional.As a team player, I helped improve the team's KPIs (Key Performance Indicators) by focusing on metrics such as First Response Time (FRT), Average Handle Time (AHT), Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Ticket Resolution Rate. By consistently meeting or exceeding these KPIs, we were able to deliver top-notch customer service while maintaining high levels of efficiency.Success in this position requires hands-on experience with Windows/Linux/Mac OS environments and a good understanding of computer systems, mobile devices, and other tech products. My familiarity with remote desktop applications and help desk software such as Zendesk enabled me to provide step-by-step technical help, both written and verbal.

As an experienced Core Windows Operating System Support Engineer, I have worked with Fortune 500 companies providing top-notch T3 support for their Windows Core products. My expertise in Windows operating systems and Windows Server OS has enabled me to assist businesses in resolving complex technical issues related to the core operating system.With my troubleshooting skills for hardware, software, and network issues, I have been able to assist debug engineers with data collection of OS corruptions and bugs. Additionally, my familiarity with PowerShell scripting and automation has allowed me to streamline processes for myself and the teams I work alongside.I possess strong communication and collaboration skills, enabling me to communicate technical information in non-technical terms effectively. This skill set is precious when working on cross-functional projects where effective communication is key.As a Windows O/S Support Engineer, I have experience using Remote Desktop Connection, PowerShell, Event Viewer, Task Manager, Resource Monitor, Performance Monitor, Sysinternals Suite, DaRT, MMC, and GPMC. These tools have helped me troubleshoot issues and monitor system performance effectively.

Job Responsibilities and Skills:• Design, implement, and maintain computer systems, hardware components, software products, and related infrastructures.• Monitor and troubleshoot system operations to ensure maximum performance and availability.• Resolve infrastructure issues by implementing solutions promptly.• Deploy new hardware/software resources to improve reliability, scalability, and utilization of existing infrastructures.• Upgrade systems with the latest patches/security updates.• Develop backup routines to protect data from unexpected loss/damage.• Install/configure/test/maintain networking devices (routers/firewalls).• Perform server hardening activities to ensure secure access controls in compliance with security regulations.• Document infrastructure changes for auditing purposes.Tech

I have expertise in troubleshooting, technical and desktop support, providing OS and PC/Mac support, managing computer equipment and SCCM, network support, asset management, and help-desk support. Additionally, I am well-versed in remote desktop and laptop computers, customer service and remote support, administering Remedy and SLA systems, LANs and video conferencing technologies, and supporting peripheral devices and workstations with software applications. Moreover, I possess an excellent command of end-user support for POS systems and network printers. My knowledge extends to Windows Server software packages and software issues such as TCP/IP networks with Windows XP/Lotus Notes/PCS user accounts, alongside comprehensive experience with VPN networks and level support connectivity. Finally, my expertise includes VoIP management systems, resolving software problems with SQL databases, and providing phone support to customers.Job Responsibilities:• Troubleshooting a range of technical issues for clients in person or remotely• Installing and configuring computer systems, networks, applications, and peripherals• Monitoring the performance of networks and systems with appropriate software• Supporting users with account access and maintenance issues• Performing regular system backups to ensure data security• Identifying opportunities for improvement within the client's IT infrastructure• Providing training to the customer on the operation of their new systemsSoft Skills:• Strong customer service skills• Excellent communication & interpersonal skills• Problem solving & troubleshooting capabilities• Attention to detail & organizational skills• Time management & multitasking abilities• Self-motivation & flexibility

I have extensive customer service experience with consumer electronics and client devices, resolving customer issues via phone and providing technical advice. My knowledge extends to repairing computers and precinct PCs, troubleshooting SOPs, and electronic devices (Apple, Tablets), virus removal, and building trust with third-party vendors. Additionally, I am proficient in sales floor support for Mac OS and server solutions while handling software installation/issues on computer systems (Nova, Android) and Windows XP/POS client computers. Furthermore, my expertise includes inbound calls for customer satisfaction, troubleshooting computer problems across various platforms (Linux), product sales knowledge with OEM cell phones, and administrative functions for TVs. Finally, I possess the necessary skills to handle data recovery service orders and provide excellent customer interaction concerning complaints/support.Job Responsibilities:• Diagnosing and repairing computer hardware and software problems• Installing operating systems, software updates, and virus protection programs to customer computers• Setting up customers' new systems with their required data transfer• Ensuring customer satisfaction throughout the entire service process• Troubleshooting a range of technical issues in person or remotely• Advising customers on the best solutions for their technological needs• Developing creative solutions to complex technical problemsSoft skills used in this role:• Interpersonal communication• Problem solving & analytical thinking• Patient and organized approach to work• Time management skills• Attention to detail• Service orientation