Chris Bogle Email & Phone Number

Ontario, Canada

Saskatoon, Saskatchewan, Canada

Providing technical support for clients and colleagues. Troubleshooting hardware and software problems in person, over the phone and via email spanning from minor to major, while employing excellent customer service, tact and efficiency. Built and maintained knowledge base/wiki, trained staff and special clients on our systems and led Scrum meetings.Also worked on a Helpdesk for web conferences via Zoom, OBS, and our own company software, urgently troubleshooting audio, video… Show more Providing technical support for clients and colleagues. Troubleshooting hardware and software problems in person, over the phone and via email spanning from minor to major, while employing excellent customer service, tact and efficiency. Built and maintained knowledge base/wiki, trained staff and special clients on our systems and led Scrum meetings.Also worked on a Helpdesk for web conferences via Zoom, OBS, and our own company software, urgently troubleshooting audio, video, software & hardware, and browser-based issues. Show less

Toronto, Canada Area

During my employment at Livingston, I had many various roles and tasks.As the technical support representative:Performed troubleshooting of bugs and errors on user accounts, internal system and website pagesHandled multiple level 1 and 2 service tickets simultaneously through different mediums of communication, prioritizing the issues based on the severity Addressed major issues and service requests urgently; resulting in less company downtime, and less damage to systems… Show more During my employment at Livingston, I had many various roles and tasks.As the technical support representative:Performed troubleshooting of bugs and errors on user accounts, internal system and website pagesHandled multiple level 1 and 2 service tickets simultaneously through different mediums of communication, prioritizing the issues based on the severity Addressed major issues and service requests urgently; resulting in less company downtime, and less damage to systems Fixed internet connectivity issues as well as printer and other hardware and network devicesTroubleshooted and solved IT issues with applications that include, but are not limited to: Microsoft Suite, Citrix and Active DirectoryMonitored statuses of systems and networks; insuring sufficient functionality and preventing outagesAs the Customs Clearance Support Representative: Inbound & outbound calls to clients, carriers, dispatchers and drivers; connecting them to processing agents when necessary Assisting with the processing of shipments through customs- mainly coming into Canada and going into the U.S. (but occasionally elsewhere); ensuring that drivers will be either cleared or swiftly informed of any errors or corrections that need to be made (e.g. missing essential paperwork, or missing crucial details such as the port of crossing, etc.)As Team Lead and Social Committee Chairman:Trained and nurtured the skills of newer staff; ensuring a high level of accuracy and speed for the entire teamDesigned a reward system for high achieving members of staff and prepared performance spreadsheets; encouraging competitiveness and productivityOrganized and planned events, while delegating tasks to the other members Show less

Toronto, Canada Area

Took inbound calls dealing with credit card activation and information, while also providing or upselling balance protection insurance to customers that opted in. Worked towards daily, weekly & monthly goals, while also maintaining the renowned customer service standard that TD Canada Trust thrives on.

Toronto, Canada Area

Took inbound calls in regard to the President's Choice PC Points program (which was a new project at the time). Also assisted with credit cards, and with account registration- mostly with customers who were not computer-savvy. Provided missing points and also points as store credit as consolation for issues. Also, pushed promotions and worked to meet daily, weekly & monthly goals.

Toronto, Canada Area

Utilized strong verbal communication skills to ensure a positive experience for all customers; resulting in increased sales and rapportUp-sold products to ensure the best service for customers and greater profit for the company, as well as some charity organizationsMaintained the work-space, ensuring that the facility was working under optimal conditions at all timesStocked, transferred and counted product; keeping track of “best before” dates and swapping out product when necessary

Information Technology

This program is a condensed course on I.T., guiding me towards obtaining my CompTIA A+ certification.

Google Cloud Architecture

Programming/Digital Art/Game Development

Scripting, 3D sculpting, animations, level design, team building, & several various forms of art and design. Worked with Maya, Unity &.