Project Manager to develop and manage Information Technology projects to increase operational efficiencies across all areas of a cutting edge insurance billing and servicing company.Includes formulating and implementing technology projects designed to increase operational efficiencies and being the main conduit between the IT Department and the Operations Departments responsible for creating and implementing new products and processes. Also, leads and assists in all aspects of change management including research, documentation, implementation and user education on technology replacements and enhancements. Gathers business requirements and documentation requests for internal software modifications for the Operations Department. Participates in detailed testing of newly developed software modifications. Improves systems by studying current practices and designing modifications or implementing alternative solutions. Is also responsible for determining costs, timetables, and compatibility, and implementation plans for new systems.

TECHNOLOGY PROJECT MANAGER 02/2018 to 04/2020 SAGE Publishing | Thousand Oaks, CAManaged multiple complex enterprise IT projects and software releases across business areas of a large multi-platformed international publishing company• Reduced over $2.2M/year in yearly costs and improved efficiency and accuracy of work by commencing and managing a $5M budget multiphase project to design, develop and implement a single integrated custom publishing solution to replace 7 separate existing legacy systems (for use of over 1,500 users worldwide)• Optimized performance of 50+ finance department employees with a yearly savings of $560K/year by effectively and succinctly managing the development, release, deployment and closure of custom multiphase cutting-edge royalty management software solution• Successfully operated as leading member of the new PMO to implement project management guidelines, establish best practices, define strategy and prioritize projects with stakeholders, standardizing process and improving productivity across the PMO• Collaborated to implement a lean development life cycle within an Agile framework, ensuring standardized delivery of set release cycles for all applications• Managed all aspects of IT and process improvement projects for multiple departments / product roadmaps including Procurement, Finance, Publishing and Asset Management

Provided active project management of 30+ largest and most complex laboratory clients including enterprise-wide software development projects, SaaS implementation projects of company outreach software and business consulting services for process improvement, customer services, contract performance and review, and staffing design and assessment. • Drove projects successfully (representing $16M / year in ongoing revenue and 20M+ transactions / year) and retained satisfied clients by completing projects on time and to customers’ satisfaction.• Eliminated 2 months from company’s average project SaaS custom software implementation by optimizing processes and analyzing, developing and implementing department templates.• Streamlined software project management and compliance process by actively driving establishment and management of company’s PMO. • Delivered successful beginning-to-end management of all projects by strategically managing project kickoff, requirements gathering, facilitation of executive status meetings with company and clients ending with project acceptance. • Optimized company’s change control process decision-making by actively analyzing, participating and voting as member of the Change Control Board and provided software product guidance as a voting member of the Product Management Board.

Responsible for driving new development projects from concept to implementation, serving as liaison between senior management, IT and business users for nation’s largest durable medical provider. Also, performed duties as Data Analyst and Utilization Review & Reconciliation Manager to improve contract and company financial and customer satisfaction performance.• Increased accuracy and timely delivery of services from 91% to 98%, and reduced staffing requirements by 130 FTE’s by managing development / implementation of numerous processes improvement and IT projects representing 7M+ transactions and $120M revenue / year for customized HIPAA-compliant ordering and billing systems and transactions. • Improved performance of field staff for EDI billing / claims, ordering and eligibility verification systems by creating training documentation, developing and implementing best practices.• Assured high level of client satisfaction and agreement performance by chairing and presenting at executive oversight meetings between company and clients focusing on areas of billing systems and IT projects.• Ensured accurate billing and collection of $150M+ per year for such managed care health plan clients as Kaiser Permanente, United Healthcare, Medicare and Health Net (Centene) by regularly analyzing, negotiating and financially reconciling agreements.