Chris Bomberger Email & Phone Number

Murrieta, Ca, Us

Responsible for perpetual customer success from solution vision, through delivery, to growth and ongoing evolution.Bring LivePerson revenue though clear demonstration of offered solution’s ROI potential, proving the value of what is on offer, and speaking the language of the customer. Maintain solution satisfaction by ensuring customers consider, understand and take action in order to receive full value on their investments in LivePerson’s products and services. Trusted advisor to some of the world’s most prestigious brands.

Responsible for planning, organizing, managing and closing complex business software solution projects — on time and on budget — allowing companies to reduce costs while enabling an exceptional customer experience.

Responsible for increasing both productivity and personal growth — as well as reducing turnover — within a team of support engineers. Simultaneously, increased customer satisfaction through conscientious and reliable communication and project management.

Responsible for maturing an existing ad-hoc operations department into an efficient, reliable, 24x7x365, global cost center servicing corporate leaders such as Ford, GM, HP, Textron, Merrill Lynch and Aetna. Responsible for ensuring customer data remained secure, service level commitments were met, environments were kept current, and daily data processing occurred on schedule.

Responsible for creating programs and tools for utilizing global and regional deployment partners, such as Accenture and CGEY, to extend Captura’s deployment capabilities and to provide complementary technology and service for the Captura suite of products.

Responsible for building a technical support department from the ground up and managing its day-to-day operations. General responsibilities included managing technical support and customer service staff, budgeting and operational planning, executive reporting, responding to prospective customers' Requests for Proposal, contributing to corporate management team, and working with Development, QA and Implementation departments to track and resolve issues with the software.