Chris Bondurant Email & Phone Number

Little Rock, Ar, Us

Little Rock, Arkansas Area

Conway, Arkansas

Developed new documentation processes, based on feedback from documentation team members, PO’s and PPO’s. Trained module/programming teams on the final process. Led the Conway Fun Committee to organize team-building events and activities on campus. Presented on multiple topics during Lunch and Learn meetings to help educate other writers and editors. Key Achievements:• Spearheaded the development of ShirePoint, the SharePoint hub for Writers in the Conway RDC to interact with each other and share training and educational material. • Led the selection process for a component content management system (CCMS) to publish documentation from a single source into multiple formats, with an emphasis on online publication.

Little Rock, Arkansas Area

Manage multiple website projects, including directing content authors and site editors in best practices. Collaborate with programmers to help debug development code. Train non-technical people in the use of web authoring tools and website content management systems (CMS). Manage and solve reported website issues through online issue management system. Revise HTML code for web pages to display content, allowing the pages to download quickly and be found more easily by search engines. Key Achievements:• Conducted industry research to identify trends for audience interaction. • Collaborated with designers and programmers on site layout and feature set.• Designed and customized multiple online visual elements, including banners, buttonsand enews templates.• Developed page layout for use in creating consistent web pages.

Little Rock, Arkansas Area

Developed integrated marketing plans for potential customers from around the country. Researched online technologies and marketing trends to present the best solutions. Consulted with customers to present technical information about products, services and features into understandable language for non-technical audiences. Interpreted customers’ requests regarding business needs, then created comprehensive, detailed integrated marketing plans addressing those requirements. Responsible for business reports, technical responses, presentations and speech texts, often with extremely short turnaround times. Collaborated with programmers, web developers and designers to ensure the best final product for customers. Key Achievements:• Consulted with large and small organizations to develop integrated marketing plans.• Developed and delivered web design and search engine optimization presentations.• Research and write on average 30 technical client proposals per quarter.

Little Rock, Arkansas Area

Researched and developed cost savings study comparing electronic documentation to paper manuals. Assisted with conversion of paper-based manuals into electronic based documents for distribution on compact disc. Co-wrote and edited standard operating procedures for internal training of new employees. Developed and edited comprehensive Medicaid policy manuals for the Arkansas Department of Human Services. Key Achievements:• Developed and taught training classes for using Microsoft Word templates and styles• Created the very first style guide for manuals covering 44 Arkansas Medicaid programs, allowing multiple writers to create consistent material• Designed a manual section template, reducing the development time for new manuals• Edited account newsletter, increasing employee response from previous versions