Lead Support Technician
Known for custom software solutions for big businesses, ComSpec's standout product, EMPOWER, is used widely in college computer systems across the U.S. and abroad. In my time at ComSpec, I took on various roles.As an On-Site IT Support Technician in Detroit, I was at the heart of IT operations - a separate business line, providing crucial support to nonprofit and minority-owned businesses. My duties included managing Windows Server environments, tackling malware, overseeing server backups, and troubleshooting computer issues.I also played a key role in enhancing EMPOWER. In this capacity, I delved into front-end development, working with tools like CSS, Subversion, Cold Fusion, and Joomla. I was also in charge of setting up Oracle databases and designing front-end themes, ensuring EMPOWER was both functional and visually pleasing.I left ComSpec to explore roles beyond IT support. Joining Parastar gave me the opportunity to merge my passion for design and development with the management skills I'd picked up in the food service industry.Following the retirement of its founder, ComSpec International was bought by Phoenix Innovate, who continues to support, build and expand EMPOWER.