Christopher Bovington Email & Phone Number

Hatfield, England, United Kingdom

My role involves me gathering information through relevant business systems/tools and Coordinating Engineering resources on the bround to resolve individual B2B Contracts technical Issues are Rwaolved within SLA guidlines.And to ensure that relevant data is recorded for reporting purposes On Company CRM software and to Provide good customer service to ensure that requests for information are provide to avoid customer escalations. I Prioritised my own workload to ensure that deadlines and customer requirements are met, Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate. Throughout my time I have also branched out within the company to assist in other business needs such as * advertising and Voiceover Material for training and conference presentations.

Welwyn Garden City, Hertfordshire, United Kingdom

I Deal With Members Of The Public, Serving Food And Drinks in a Pub, Working From 11am Untill 12 Midnight Monday To Fri With My weeks Shifts Being Broken Into Certain Days And Nights

Welwyn Garden City

#ThegroveWGC @thegrovewgc On Instagram

Hoddesdon, Hertfordshire, United Kingdom

Hertford, Hertfordshire, United Kingdom

Harlow, Essex, United Kingdom

My role as a Homefit Project Coordinator i was part of a busy team that co-ordinate customer projects that involve the installation of Kitchens, Bedrooms and Bathrooms, taking responsibility of the customers journey from the start of the project through to completion including after sales. Ensure that the customer projects are completed to the customer’s satisfaction, and within the agreed KPIs, providing market leading customer service.Role Objectives• Daily contact with our customers to co-ordinate all stages of the customers installation projects• Liaise with the customer and third party installers for survey and booking dates• Check customer orders against survey & plans, and resolve any differences• Make order amendments where necessary• Order, and chase stock via our vendors• Build positive relationships with customers, stores, vendors and installers, • Ensure customer satisfaction prior to closing the project• Ensure installers register gas/ electric certificates within Key Performance Parametres (KPI’s) • Problem solve to ensure satisfaction is delivered to the customer on their projects resolving any issues that arise• Work to minimise the number of complaints when they arise• Organise stock and trades for remedial and warranty work• Ensure all projects are co-ordinated within the companies expectations, both in terms of service and cost• Process payments to installers efficiently

Welwyn Garden City, Hertfordshire, United Kingdom

My role as a Customer Service After Sales Rep, involved processing Calls and all the information onto the customer’s account and make contact with Contractors to resolve the issues raised, I would also Deal with an exclusive ISM (Installation Manager) who over saw all projects on the ground, while ordering products as of needed and dealing with Third party companies to process said orders.

Welwyn Garden City, Hertfordshire, United Kingdom

Agency Role.Logging Jobs/Repairs Into our system and taking all the relative notes and going through steps to diagnosis the situation and determine weather they meet the needs for an Out Of Hours repair.Once the above has been done i Dispatch an Engineer to Fix or solve the issue as best as they can till the Working day Council/Housing Association are able to book a repair. This role was only Temporary due to it being Nights and was a stop Gap Untill I found a Mon to Fri Am Role

Stevenage

My role involved me approching customer on the shop floor and selling mobile phone contracts with high profile companys, and using software called PinPoint and PIE (DOS software to capture customers data) to meet the customers needs with varied options on price and data and I also sold FCA regulated Insurance and protection for customers called Geek Squad.

Hatfield

My role involved me dealing with high priority customer such as Amazon, Marks And Spencer ect. I dealt with account queries and arranging collections from account address and third party collecting. I also delt with customer complaints where I had to log the call on a program called Sales force

Welwyn Garden City

My role as a Data Manager involved processing raw information and arranging the data into a format the client needed. Microsoft Office Software was used to complete my tasks including programs such as Excel, Access and a bespoke online cleansing interface. But unfortunately i was made redundant

Welwyn Garden City

I was waiting tables and serving drinks to customers, as well as cleaning tables and collecting glasses at the end of the night as well as during the shift.

Welwyn Garden City

This was a contract role which saw me imaging computers and laptops to the specifications of the user and or the company within a team of 5 other workers.I was also in charge of stripping new computers and adding and removed hardware to suit customers needs.

Various

This was a ongoing Contract Positions which saw me representing different call centres in environments such as Internet broadband sales, on license beer sales and computer hardware sales. In this role I developed skills in warm calling clients and working on databases.• Providing advice, information and assistance to callers• Attempting to resolve all enquires on first contact with the caller• Making sure that all telephone calls are answered promptly• Dealing with a customers queries, requests, orders or complaints• Following up customers by calling them back• Essentially receiving up to on mass incoming calls from customers daily• Involved in processing orders, forms and applications• Accurately recording details of calls and issues on logging software.• Having a professional and courteous manner at all times• Identifying and escalating priority issues or customer complaints. • Sending emails to clients answering their enquiries• Taking ownership on all calls and queries answered.

Welwyn Garden City

This was a Contract position where I answered up to 100 calls per day and helped customers with broadband and account issues and selling broadband to customers earning commission on those sales.This Unfortunately Came to an end due to the company Closing its door Dec 2005

Stevenage, United Kingdom

This was my first job which saw me responsible for helping customers with orders or enquiries and using there stock system E.L.V.I.S.

Diploma, It Intermediate, 2 City & Guilds Level 2 Diplomas, Gnvq, Diploma

Activities and Societies: Music Group ( Busking )GNVQ ICT Intermediate & 2 City & Guilds ICT Level 2 Diplomas

Fork Lift Truck Licence, Fork Lift Truck Licence Training, Pass On 2 Licences

Activities and Societies: .This course complies with the recommendations of the Health & Safety Commission “Approved Code Of Practice.

Gcse, Gcse, D And Above

Activities and Societies: Music, Science, Art, PE, CDT, Maths, English,English Lit,Geography, English Speaking ListeningAll Listed Above.