Manage an enterprise-level analytics team tasked with providing actionable insights and reporting tools that measure the revenue cycle processes of a national health system. Support Executive leadership through the development and maintenance of revenue cycle KPI’s and the measurement of key enterprise revenue optimization initiatives. Collaborates with Revenue Excellence and vendor leadership to present findings, identify opportunities for improvements and/or cost savings, and implement improvement initiatives. Fosters a culture of trust, accountability, collaboration, efficiency, and agility through the implementation of development best practices, including Agile and Lean Daily Management (LDM). Manage, train, mentor, and develop a team of Business Intelligence Developers, Analysts, Project Managers, and Data Architects. Manage the full BI development lifecycle leveraging a stack that includes SSIS, SSMS, Visual Studio, Tableau Desktop, Tableau Prep, SAP Business Objects and Python.

Manage a cross-functional team of Analysts and Data Engineers that support the Provider Division through the development of advanced analytics, operational reporting, and cost-saving consultative services. Champion data strategies that enable corporate objectives, improve access to care, and reduce costs. Lead the design and measurement of key performance indicators, including the measurement of value-based reimbursement, to promote cost savings and data transparency. Optimize resources and reduce cost through the application of data engineering resources to create efficient data structure and reporting processes. Provide daily management and leadership of the analytic staff to ensure timely and accurate deliverables. Serve analytical staff through mentorship and ongoing support of technical and domain knowledge growth.

Co-lead the formation of an analytics team consisting of Business Intelligence Analysts, Business Systems Analysts and Data Engineers to serve the organization’s reimbursement and provider network reporting needs. Lead data-to-day operations including requirement gathering, work prioritization and conflict resolution. Championed the establishment of scrum agile methodologies and satisfied the Scrum Master role. Served as Product Owner within the Scaled Agile framework. Collaborated with all levels of management to assess reporting needs and consult as a subject matter expert. Assisted with department budgeting and resource management. Served analytical staff through mentorship and ongoing support of technical and domain knowledge growth.

Leveraged in-depth knowledge of provider network composition, claims payment processes, government regulations and operational processes to inform key strategic initiatives through actionable analytics. Developed suite of self-service data visualizations and reporting processes to improve efficiency and create greater visibility into data. Represented team as a key stakeholder on multiple IS projects and system implementations. Presented data insights to all levels of management. Worked closely with business teams to determine requirements, troubleshoot issues, identify key performance indicators and facility improvement activities. Lead team through the training of new staff, development of team documentation, oversight of administrative processes and ownership of key reporting functions.

Serve as a member of the Business Process Support Analytics team by interpreting department reporting requirements and providing appropriate outputs. Support the Provider Information Management department and other Priority Health stakeholders with data mining, analysis, validation, and reporting. Provide database administration for Cactus, Facets, Business Objects and Access databases. Perform regulatory reporting and audit functions.

Responsible for assessing network, identifying deficiencies and contracting with new providers as needed. Monitored contracts for cost, quality, and effectiveness for all Grand Valley Health Corporation affiliates. Negotiated contract terms and served as point-of-contact for payer relations. Implemented and maintained compliance policies and procedures for all Grand Valley Health Corporation and its affiliates, including the health plan, primary care practice and ambulatory surgical center. Served as corporate liaison and provider relations representative, addressing the needs of contracted providers and coordinating issue resolution as needed. Trained employees on compliance standards, policies and procedures. Lead multiple corporate process improvement teams aimed at improving member satisfaction and quality of patient care.

Ensure internal and external communications are compliant with the laws and regulations. Primary responsibilities include global document management, regulatory auditing, promotional material review, procedure manual maintenance, translation management, and the implementation of new laws into policies and procedures. This role requires extensive collaboration with all departments, project coordination, a high level of organization, and a strong understanding of information technology.

Ensure internal and external communications are compliant with the laws and regulations. Primary responsibilities include global document management, regulatory auditing, procedure manual maintenance, translation management, and the implementation of new laws into policies and procedures. This role requires extensive collaboration with all departments, project coordination, a high level of organization, and a strong understanding of information technology.

As the corporate recruiter I was primarily responsible for seeking out qualified candidates and conducting interviews for internal openings. My primary accounting responsibilities included payroll processing, accounts payable/receivable, expense report processing and various reporting functions.

Primarily responsible for identifying, interviewing and recommending qualified candidates for technical roles. This involved internet research, conducting phone and personal interviews, requirement gathering and collaboration with hiring managers.

Primarily responsible for selling tax paper products, tax preparation software, business forms, checks and presentation materials. Primarily sold over the telephone and participated in trade show promotions.