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Highly experienced Programme/Project/Delivery Manager, operating across a variety roles and sectors for over 20 years. Commercially and technically astute, with a strong background in managing various third-party suppliers and stakeholders to deliver impactful changes to the Financial Services, Travel, Loyalty, Insurance, Airline, Rail, Broadcasting, Publishing and Marketing sectors.A truly flexible team player that can work hands on as a project/delivery manager, scrum master, change manager or lead teams as a HO or programme manager to deliver solutions across a variety of portfolios, using Agile and Lean methodologies. Working in collaboration with stakeholders to facilitate and drive high value outcomes.Broad development experience, managing various engineering teams with a proven ability to translate complex challenges, recommending solution optionality and clearly articulating to a variety of audiences. Proven ability to set strategic direction, manage, provide oversight and sponsor multiple programmes of work, spanning across various diverse investment portfolios. Orchestrating multifaceted teams across various geographic locations to deliver clearly defined business outcomesStrengths:• Agile/Scrum & PRINCE2-certified, with a pragmatic approach to applying best practice methods, along with a strong reputation for delivering cutting-edge solutions, enabling businesses to realise growth, change and value.• Collaborative approach to successful outcomes, engaging with business stakeholders at C-level / Board & 3rd parties, delivering ‘fit for purpose’ systems and digitally-enabled solutions. • Highly accomplished, able to design and execute effective project delivery strategies, vision & roadmaps, achieving the desired results through the leadership of multi-disciplinary teams in complex matrix settings.• Experience of driving transformational change, IT infrastructure upgrades/migration, regulatory demands, customer journey improvement & business benefits realisation.
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Delivery ManagerSkyUnited Kingdom -
Delivery LeadCarnival Uk (P&O Cruises & Cunard) Oct 2024 - PresentSouthampton, England, United Kingdom -
Owner/DirectorFinogen Consulting Limited Sep 2017 - PresentMaidenhead, England, United KingdomProviding consultancy and contracting services including Digital Delivery, Project/Programme Management and Scrum Master roles across a variety of sectors
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Project ManagerSky Jul 2023 - Jul 2024London, England, United KingdomWorking as a programme manager in the Identity team supporting the Global Streaming portfolio across the US and non-EU territories fort NBCU:Achievements:- Delivered a new streaming platform, Showmax, as part of a joint venture across 44 African territories, including a large data migration of customer identity credentials and integration with JV partner- Supported a one off streaming event of an NFL game via the Peacock app, which broke a number of records, including the single biggest streaming event in US history- Delivered a number of smaller client integrations and projects across the Identity portfolio- Facilitated the split and merger of the Identity team into the wider Global Streaming organisation
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Senior Delivery LeadThe Economist Sep 2022 - Jun 2023London, England, United Kingdom- Acting as Senior Delivery Lead across all mobile squads at a Team of Team level (SAFe)- In squad delivery lead/scrum master for 2 x squads, including all ceremonies- Managing internal & external dependencies, risk & issues- Co-ordination of mobile work streams on wider enterprise programmes - Planning & facilitation of releases across both apps- Roadmapping and stakeholder management -
Senior Delivery ManagerVirgin Red Apr 2021 - Aug 2022London, England, United KingdomResponsible for the E2E delivery of Virgin Trains Ticketing platform/productWorking in a large multi skilled squad in a combined role of Delivery Manager and Scrum MasterResponsible for facilitating all Scrum ceremoniesManaged the overall programme delivery inc tech, brand, Finance, legal, operations, product & marketingOwned and managed the plan, resources, RAID and budgetCo-ordination with a variety of third party suppliersStakeholder management and comms -
Senior Delivery Manager (Contract)Virgin Red Jul 2020 - Apr 2021London, England, United KingdomAs above, but in a contract
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Senior Digital Delivery ManagerEasyjet Mar 2019 - Apr 2020Luton, United KingdomWorking in a Digital team responsible for E2E delivery of key projects and optimization enhancements.- Supporting the digital delivery of PSD2 for EasyJet.com- Migrating legacy systems onto new architectural stack - AWS, React and Sitecore- Various continuous improvements across the digital estate - 3rd Party supplier management- Unblocking obstacles to allow the team to focus on delivery - Scrum Master- Managing plans and overarching digital roadmap -
Head Of Project Management (Contract)Collinson Group Feb 2018 - Dec 2018London, Greater London, United Kingdom- Managing a diverse portfolio of change across the Travel Experiences division- Leading a team of project managers- Responsible for the delivery approach including embedding Agile Scrum throughout delivery teams/squads- Managed a programme to deliver a new service based architectural (Web Services) in the Cloud (AWS) -
Programme Manager (Contract)Collinson Group Oct 2017 - Feb 2018London, Greater London, United KingdomDelivering strategic digital solutions for MasterCard, Visa and American Express - including API's in AWS, POS system upgrade, CMS efficiency, new payment providers (China Union Pay) and various other projects
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Head Of Digital Change & ControlsNationwide Building Society Apr 2016 - Jul 2017Swindon, United KingdomIncreased span of accountability by taking on board the Digital Service Operations & Controls team. The team are responsible for ensuring our key digital assets are operational and adhering to agreed SLA’s, and strengthening our risk and controls environment.Accountable for 60+ people across 4 different teams – Digital Change, Operations, Development and Controls.AchievementsDuring my career at Nationwide I have supported the delivery of a number of highly strategic digital solutions, focused on the following areas:• Digital Servicing – Mobile Banking App – original and latest version• Digital Sales – Delivered a customer centric designed origination system to support Current Account, Savings and Credit Card sales, which significantly increased conversion rates • Digital Support – Re-platformed (new CMS) and redesigned (new look and feel and responsive) our pubic facing website www.nationwide.co.uk, implemented Web Chat as a new customer support channel• Digital Payments – PAYM, V.Me, Apple and Android Pay• New Products – Flex One, Flex Student, Flex Direct and Flex PlusPlus, many other key deliverables’ including regulatory driven and risk mitigation focused initiatives. -
Head Of Digital ChangeNationwide Building Society Oct 2013 - Apr 2016Swindon, United KingdomPromoted to Head of Digital Change in October 2013. Responsibilities include:• Ultimately accountable for all customer facing digital changes delivered within the society• Responsible for managing 1st line risks that materialise within channel – operational, conduct etc…• Custodian of our strategic investment and operational budgets• Chair of the Digital Change Control Board, a governance forum that reviews and prioritises all demand for digital channel change across the society• Acting as sponsor on some of our key digital programmes
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Digital Channels Portfolio Senior ManagerNationwide Building Society Sep 2011 - Oct 2013Swindon, United KingdomAccountable for managing the Digital Channel project portfolio / change demand planning and management activities on a day to day basis as part of the overall Digital Channels’ change agenda. Ensuring that the channel secures the investment funds that it needs to support its growth, working with key stakeholders on shaping and prioritising new projects and enhancements and managing the portfolio ensuring efficient use of channel resources and successful delivery.Responsibilities include:- Maintaining a holistic view of all project/programme/small enhancements that impact the Digital Channel; acting as the focal point for change initiation and acceptance- Managing demand prioritisation activities, working closely with the Digital Channel’s senior management team and agreeing priorities- Ensuring effective deployment of channel Subject Matter Experts on projects and that key resourcing conflicts are addressed- Assisting Group Transformation Development in effectively planning, prioritising and resourcing digital development activities and in facilitating delivery - Initiating and managing all Digital Channels investment bids; ensuring that compelling business cases are put forward to support the investment, working with IT on high level resource and cost estimates and influencing Group Transformation Development and key internal stakeholders- Managing the Digital Sales and Service investment budget; working with key internal stakeholders on creating and prioritising a pipeline of change throughout the year based on business and customer needs; and working with IT on delivery
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Online Channel Development ManagerGenworth Financial Jan 2011 - Sep 2011Chiswick, LondonMy role at Genworth was working within a small business unit called Genworth Marketing Solutions (GMS), which acted as a sort of start up operation within the main Genworth Organization. The team consisted of a number of SME’s targeted with the strategic aim of generating revenue and new business, utilising various marketing skills and techniques, selling lifestyle protection insurance products via multiple channels to B2B and B2B2C clients. I was solely responsible for setting up and developing the online channel, where the company previously had no presence, and identifying what opportunities this could open up. -
Director Of Digital Product - EuropeAffinion International Aug 2007 - Jan 2011Slough, United Kingdom- Establishing web site design, customer journey/experience, SEO and usability.- Responsible for creating and implementing the European Digital Strategy for Affinion Group's European business.- Setting direction and managing a team based in multiple geographic locations to support and enhance over 40 different websites in multiple languages.- Full budgetary ownership for all European website launches and development plans, which makes up 25% of the company’s overall budget.- Increasing revenues via product innovation and cost saving exercises.- Acting as sole representation for the Affinion International’s online channel in steering committee meetings.- Prioritizing all online initiatives throughout Europe to ensure the Strategic goals are achieved.AchievementsSet up a brand new department responsible for delivering all website content and designs for our European markets (Germany, UK, Spain, France, Belgium and Italy). Partnering with the Product and Marketing functions, the team were responsible for delivering all product websites and marketing creatives. Creating wire frames, site maps and design mock ups, this allowed the team to influence how the product servicing elements would be best placed to encourage usage and control retention rates. Utilising an offshore model for easy scalability and cost efficiencies, the core skill set of the team was Front end development.Initially this function was performed out of the US, which had its own challenges in regards to timings and shared resources. The aim was to break the dependency and allow for more independence for the European business. I was responsible for creating the Online vision/road map for the company which compromised of short, medium and long term goals focusing on areas like SEO, Usability, Email Marketing, Online Fulfilment, Website Reporting/Activity Tracking, Content Management, Security, Support, Communication, Education, Product Innovation etc... -
Digital Programme ManagerAffinion International Aug 2004 - Jul 2007Slough, United KingdomCo-ordinating all online projects from a Programme Management stance.- Tracking budgets for all strategic online projects throughout Europe.- Acting as the sole voice of Affinion International in relation to the online channel.- Mentoring and supporting Project Managers from a line management position.- Performing the role of escalation conduit for any major project issues and risks to the Vice President of IT and Senior Vice President of Marketing.- Representing IT in client meetings based around online activities and interests.- Reporting on all online initiatives to relevant steering committees.AchievementsWorked together with our US colleagues to build the Affinion International Online Framework, which was a major milestone in the company’s history. The company had several failed attempts over a number of years at moving into the online arena. The platform allowed for a scalable and swift deployment mechanism of our product suite throughout Europe and included flexibility to cater for the various Country nuances.This project was delivered in an extremely compressed timeframe and was successfully deployed on time and on budget in 3-4 months.Partnering with Experian, we delivered the first product (Identity Theft) to market on the framework – Privacy Guard. This offered direct online access to a customer’s credit report and included monitoring capabilities via SMS and e-mail. Following the delivery of Privacy Guard numerous other products were successfully rolled out across our European business onto the Framework, all of which were either project managed directly by myself or controlled under my programme manager remit.I have worked with a variety of clients on these website launches, including RBS, Natwest, LTSB, HBOS, HSBC, Barclaycard, American Express, Fortis, Citibank, Credit Suisse, Sainsbury’s, Marks & Spencer Money, La Redoute, Bank of America, Carte Bleu, Societe Generale, Danske Bank, Berliner Bank, etc…
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Project ManagerAffinion International Jul 2003 - Aug 2004Slough, United Kingdom
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Project ManagerDun & Bradstreet Apr 2000 - Aug 2004High Wycombe, England, United Kingdom -
Senior Business AnalystDun & Bradstreet Jul 1997 - Apr 2000High Wycombe, England, United Kingdom
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Business AnalystDun & Bradstreet Sep 1993 - Jul 1997Nottingham, United Kingdom
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Frequently Asked Questions about Chris Briggs
What company does Chris Briggs work for?
Chris Briggs works for Sky
What is Chris Briggs's role at the current company?
Chris Briggs's current role is Delivery Manager.
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What is Chris Briggs's direct phone number?
Chris Briggs's direct phone number is +184560*****
What skills is Chris Briggs known for?
Chris Briggs has skills like E Commerce, Digital Marketing, Project Management, Email Marketing, Stakeholder Management, Customer Experience, Program Management, New Business Development, Management, Project Delivery, Business Analysis, Change Management.
Who are Chris Briggs's colleagues?
Chris Briggs's colleagues are Jamie Schramm, Zai Swan, Simon Roberts, Paul Jones, Vinesh Patel, Kim Basil, Ana Laura Teixeira.
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Chris Briggs
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Chris Briggs
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