I'm an experienced product leader and operations generalist with a focus on creating best in class customer experiences. With a career spanning 20 years, I have closely worked with startups and greenfield expansions to design, build, and grow innovative products. I am currently focused on building products that bridge the gap between crypto and traditional finance. In my current role I work between liquidity providers, banks, processors, custodians and web3 infrastructure to create B2C and B2B2C products including fiat ramps, credit cards, loans and OTC trading platforms.I have worked extensively through APAC to launch and develop large scale support programs that went on to service millions of customers. My previous experience has covered a number of industries, including web3, insuretech, technical support, telecommunications, and payment services.🔶 TL;DR🔹 20 years' experience in startups and new product launches across APAC.🔹 8 years' experience in product management and senior leadership roles🔹 Significant experience working across the entire product lifecycle including development, marketing, sales, launch and iterative improvement🔹 Experienced in developing and implementing operational and software development systems that help get the most out of the team’s efforts. 🔶 THE PROBLEMS I FIX🔹 I translate complex ideas into powerful stories help win and grow business.🔹 I use best-in-class approaches to design great customer experiences.🔹 I am the bridge between business, leadership and technology. I translate long term strategies into ruthlessly prioritised plans.🔹 My secret weapon is being a product/ops generalist that knows quite a bit about a lot of things.🔶 WHAT I AM CURRENTLY OBSESSED WITH🔹 The missing bridge between crypto and real world payments🔹 How the web3 industry will onboard the next billion users🔹 How compliance and regulation will shape the fintech products of the future and create the winners of the next cycle🔹 The evolution and iteration of the craft of product management
Listed skills include Management, Seo, Training, Business Analysis, and 25 others.