Christo Brown

Christo Brown Email and Phone Number

Head of Product @ Connect Financial | Building a crypto Neobank 🏦 @ Connect Fintech
Christo Brown's Location
Wellington, Wellington, New Zealand, New Zealand
Christo Brown's Contact Details

Christo Brown personal email

About Christo Brown

I'm an experienced product leader and operations generalist with a focus on creating best in class customer experiences. With a career spanning 20 years, I have closely worked with startups and greenfield expansions to design, build, and grow innovative products. I am currently focused on building products that bridge the gap between crypto and traditional finance. In my current role I work between liquidity providers, banks, processors, custodians and web3 infrastructure to create B2C and B2B2C products including fiat ramps, credit cards, loans and OTC trading platforms.I have worked extensively through APAC to launch and develop large scale support programs that went on to service millions of customers. My previous experience has covered a number of industries, including web3, insuretech, technical support, telecommunications, and payment services.🔶 TL;DR🔹 20 years' experience in startups and new product launches across APAC.🔹 8 years' experience in product management and senior leadership roles🔹 Significant experience working across the entire product lifecycle including development, marketing, sales, launch and iterative improvement🔹 Experienced in developing and implementing operational and software development systems that help get the most out of the team’s efforts. 🔶 THE PROBLEMS I FIX🔹 I translate complex ideas into powerful stories help win and grow business.🔹 I use best-in-class approaches to design great customer experiences.🔹 I am the bridge between business, leadership and technology. I translate long term strategies into ruthlessly prioritised plans.🔹 My secret weapon is being a product/ops generalist that knows quite a bit about a lot of things.🔶 WHAT I AM CURRENTLY OBSESSED WITH🔹 The missing bridge between crypto and real world payments🔹 How the web3 industry will onboard the next billion users🔹 How compliance and regulation will shape the fintech products of the future and create the winners of the next cycle🔹 The evolution and iteration of the craft of product management

Christo Brown's Current Company Details
Connect Fintech

Connect Fintech

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Head of Product @ Connect Financial | Building a crypto Neobank 🏦
Christo Brown Work Experience Details
  • Connect Fintech
    Head Of Product
    Connect Fintech Jul 2021 - Present
    Global
    🎉 We closed a private $3M seed round! 🎉Connect Financial is a crypto-first neobank that bridges the gap between digitial assets and traditional finance. Our flagship product is a crypto-backed credit card that allows users to access the value of their cryptocurrency without needing to sell it at the point of purchase. The platform also includes:- Collateralized lending- OTC trading- Fiat on/off ramps- BAAS product suite (B2B2C)- RWA marketplace (tokenized metals)🔶 WHAT I DO🔹 Oversee the overall product strategy for the B2C and B2B2C product lines🔹 Define the overall user experience and direct UX design 🔹 Set the product backlog and work with engineering to execute on the roadmap🔹 Work with compliance and legal to translate legal and regulatory requirements into the product🔹 Manage staff members, suppliers and vendors and provide overall operational management.
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  • S
    Product Consultant
    S Jan 2021 - Present
    New Zealand
    I consult for a portfolio of companies, products and services in New Zealand and abroad.🔶 WHAT I DO🔹 Work with founders to define their unique product strategy🔹 Prepare founders to meet with investors🔹 Expand product footprint and move into new sectors🔹 Business system design and operational management🔹 Create content strategies and product marketing approaches.
  • Double Yolk
    Product Consultant
    Double Yolk Mar 2021 - Apr 2022
    Auckland, New Zealand
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  • Phantom Compliance
    Product Consultant
    Phantom Compliance Jun 2021 - Mar 2022
    Calgary, Alberta, Canada
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  • Billie Media
    Product Consultant
    Billie Media May 2021 - Jul 2021
    Auckland, New Zealand
  • We Are Frank
    Product Consultant
    We Are Frank Feb 2021 - Jul 2021
    Auckland, New Zealand
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  • Manga Aotearoa
    Product Consultant
    Manga Aotearoa Apr 2021 - Jun 2021
    Auckland, New Zealand
  • Asurion
    Senior Product Manager (Apac)
    Asurion Dec 2018 - Jan 2021
    Singapore
    Asurion is the world's largest provider of device protection and technical support products. In this regional role I managed the product marketing and product management functions for a subscription service used by millions of customers in APAC.I led a team of seven writers, designers and developers and collaborated with technology solutions, client services and customer solutions to sell, launch and grow products in multiple geographies.✅ Product owner of a product refresh for a large Singapore telco✅ Delivered a product roadshow to 6 of ANZs biggest companies that led to two contracts.✅ Delivered a digital onboarding solution for customers that increased 30 day engagement by 120% ✅ Identified the market opportunities and defined a strategy to enter the market for Connected Home protection and support.
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  • Asurion
    Product Manager, Apac
    Asurion May 2016 - Dec 2018
    Melbourne, Victoria, Australia
    After successful launches in Australia, Taiwan and Singapore, the Asurion APAC team looked to expand its customer facing technical support product suite. I worked with local leadership and global headquarters to translate US features into a roadmap to support an APAC sales plan and rollout strategy. I worked as the key SME for the product and collaborated with client services, customer solutions and technology teams to design, run and iterate on MVP pilot programs as part of a larger account sell-in strategy. ✅ Defined and executed a technical support proof-of-concept program with a major Australian telco ✅ Executed a sell-in strategy for a major Australian telco that included product marketing initiatives including interactive demonstrations, customer story video and white papers ✅ Launched high impact products in Australia, Singapore, Taiwan and South Korea that now serve XM+ customers.
  • Asurion
    Content & Engagement Manager, Apac
    Asurion May 2015 - May 2016
    Melbourne, Victoria, Australia
    To support the launch of a major new investment in developing Asurion's technical support capabilities, I lead the customer facing content and engagement strategy and execution. I also worked as a key point of contact and SME to bring new technical support products to market.I was responsible for:- Defining the overall content and engagement strategy.- Working with writers and developers to build a content library of engaging, useful content to help customers get more out of their technology.- Collaborating with legal, marketing and client teams to make sure that content was reflective of the client's brand and tone.- Working with IT and project teams to develop, ship and iterate on new client app initiatives.
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  • Asurion
    Training, Quality & Content Manager
    Asurion Mar 2013 - May 2015
    I was part of the core launch team of the call center that would support a major new Australian business. I was responsible for:- Defining the new hire training strategy and creating all training and assessment frameworks.- Designing and running the agent quality program alongside ongoing coaching and development initiatives- Running the customer satisfaction program and meeting and exceeding a contractual NPS target.- Hiring, coaching and developing a team of quality consultants, coaches, instructional designers and trainers.
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  • Freelance
    Copywriter & Web Designer
    Freelance Apr 2010 - Sep 2012
    Paris, France
  • Asurepay
    Operations Manager
    Asurepay Nov 2009 - May 2010
    Brisbane, Australia
    Asurepay is a high risk Internet payments provider that caters for niche industries.I was brought in to build a customer care function for the business and lead the PCI-DSS accreditation application. I set up a 15 seat call center in the Philippines that managed payment related customer support and complaints for 50 merchants.✅ Worked with vendors to stand up an outsourced customer contact operation.✅ Successfully navigated the PCI-DSS level 2 submission process.✅ Developed all procedural, training and quality documentation.
  • Bt Projects
    Operations Manager / Training & Quality Manager
    Bt Projects Apr 2006 - Apr 2009
    Brisbane, Australia
    Intabill was the world's largest provider of online gaming payments solutions before a spectacular collapse in 2009. I was part of the founding customer support team and was brought in to develop training materials and facilitate training for the startup customer care organisation. I soon after became the operations manager, responsible for building and managing a team of 100+ support, security and collections representatives.✅ Reduced staffing costs by more than $600,000 p.a.✅ Grew out three departments with over 100 staff in 18 months✅ Reduced staff attrition by 12% over two quarters
  • Telstra
    Sales Team Leader
    Telstra Mar 2004 - Jun 2006
    Brisbane Area, Australia
  • Sales Development Manager / Sales Team Manager / Sales Consultant
    Telstra
    Sales Development Manager / Sales Team Manager / Sales Consultant Jun 2003 - Jun 2006
    Brisbane, Australia
    Telstra is Australia's biggest telecommunications company. Inbound Mobiles supported a range of support and sales functions for Telstra postpaid customers.I held a number of roles at Telstra, and this is where I learnt the ropes. I oversaw sales generating activities, managed a team of 12 sales consultants and championed the coaching and development programs.

Christo Brown Skills

Management Seo Training Business Analysis Call Centers Team Leadership Leadership Start Ups Outsourcing Project Management E Commerce Business Process Improvement Customer Service Strategy Coaching Copywriting Networking Process Improvement Contact Centers Crm Web Applications Recruiting Pci Dss Customer Relationship Management Web Design Css Risk Management Change Management Call Center

Christo Brown Education Details

Frequently Asked Questions about Christo Brown

What company does Christo Brown work for?

Christo Brown works for Connect Fintech

What is Christo Brown's role at the current company?

Christo Brown's current role is Head of Product @ Connect Financial | Building a crypto Neobank 🏦.

What is Christo Brown's email address?

Christo Brown's email address is ch****@****ail.com

What schools did Christo Brown attend?

Christo Brown attended Auckland University Of Technology, Customer Contact Solutions.

What are some of Christo Brown's interests?

Christo Brown has interest in Science And Technology.

What skills is Christo Brown known for?

Christo Brown has skills like Management, Seo, Training, Business Analysis, Call Centers, Team Leadership, Leadership, Start Ups, Outsourcing, Project Management, E Commerce, Business Process Improvement.

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