Chris Brugger Email and Phone Number

Led and provided guidance to delivery recruiters, ensuring high-performance levels.• Implemented and monitored role-based performance metrics for recruitment success.• Oversaw recruitment, training, and development of delivery recruiters.• Achieved $2,467,00 in gross profit annually with $112,550 per recruiter.• Elevated accepted call metrics from 55% to 91% against an 80% target through continued coaching based on data taken from our Power-BI system.• Pioneered and trained… Show more Led and provided guidance to delivery recruiters, ensuring high-performance levels.• Implemented and monitored role-based performance metrics for recruitment success.• Oversaw recruitment, training, and development of delivery recruiters.• Achieved $2,467,00 in gross profit annually with $112,550 per recruiter.• Elevated accepted call metrics from 55% to 91% against an 80% target through continued coaching based on data taken from our Power-BI system.• Pioneered and trained teams on an innovative client time-based software tracking system, enhancing cost metrics for internal partners.• Provided targeted coaching to manage expectations and feedback for continuous performance improvement.• Conducted daily remote morning huddle meetings to discuss the day’s goals and resource allocation.• Served as the primary point of contact with field managers, delivery business partners, and career center leadership. Show less

Managed customer relations and a team of 17 remote technicians that provided quality service enabling financial and retail businesses to automate their cash processes to increase accuracy, efficiency, and security.• Consistently met or surpassed all Key Performance indicators (KPI’s).• Maintained 95% customer retention rate through constant customer communication and understanding customer needs right from the start of onboarding new customers.• Led and took ownership of the… Show more Managed customer relations and a team of 17 remote technicians that provided quality service enabling financial and retail businesses to automate their cash processes to increase accuracy, efficiency, and security.• Consistently met or surpassed all Key Performance indicators (KPI’s).• Maintained 95% customer retention rate through constant customer communication and understanding customer needs right from the start of onboarding new customers.• Led and took ownership of the implementation of multiple installation and service pilot programs through onboarding process and adoption, contributing to new customer acquisitions.• Collaborated with 3 other leaders in creating a new annual and semi-annual technician performance review for the company to increase team performance.• Managed customer engagement and negotiated annual contracts totaling $6M and continued customer relationships.• Led client-facing and virtual quarterly customer business reviews to go over KPI’s, forecasting for new hardware and SaaS products, as well as offering strategic solutions to meet customer needs.• Managed daily operations, including budgets, payroll, fleet, special projects, preventive maintenance, installations, and adherence to client Service Level Agreements (SLAs) and company (KPIs).• Generated reports of internal and external reporting, updating information to senior leaders and customers on routine activities and special projects using data-driven metrics.• Collaborated effectively with internal senior leadership, including the sales team.• Conducted comprehensive employee training programs and fostered continuous skill development. Show less

Led and coached a team of 30 personnel across multiple branch locations.• Consistently exceeded sales goals, securing an average of $3.6M in new annual loans per branch.• Initiated a new loan program for truck driver training that generated $70K in additional revenue.• Ensured all branch locations passed audits in compliance with government regulations.• Developed and maintained strong customer relationships with highly satisfied and profitable customers.• Partnered… Show more Led and coached a team of 30 personnel across multiple branch locations.• Consistently exceeded sales goals, securing an average of $3.6M in new annual loans per branch.• Initiated a new loan program for truck driver training that generated $70K in additional revenue.• Ensured all branch locations passed audits in compliance with government regulations.• Developed and maintained strong customer relationships with highly satisfied and profitable customers.• Partnered effectively with cross-functional teams to align and achieve common objectives.• Established performance standards, policies, and procedures.• Reduced labor and marketing costs through innovative marketing collaboration on exciting promotional campaigns. Show less

Managed operations of a single branch while simultaneously coaching and supporting 6 other branches. • Established performance standards, policies, and procedures.• Recruited, hired, and trained new team members to maximize their individual potential and excel.• Ranked in top 5% in entire company for sales and other KPI’s, earning multiple “Pinnacle Winner” awards. • Consistently ranked No. 1 or No 2 for customer loyalty KPI’s including for retaining clients. • Chosen by… Show more Managed operations of a single branch while simultaneously coaching and supporting 6 other branches. • Established performance standards, policies, and procedures.• Recruited, hired, and trained new team members to maximize their individual potential and excel.• Ranked in top 5% in entire company for sales and other KPI’s, earning multiple “Pinnacle Winner” awards. • Consistently ranked No. 1 or No 2 for customer loyalty KPI’s including for retaining clients. • Chosen by management to lead multiple training classes before 800+ branch managers at annual company meetings. Show less