Providing professional information technology support for over a decade. Building, mentoring and managing, help desk, desktop support, field technician's, systems engineering, distributed infrastructure, hosting solutions design & build, performance metric's & governance. Hardware – Install, Move, Change, Remove and Repair (terminal, desktop, laptop, monitor, components and peripheral’s including printers (inkjet, laser, plotters & dot matrix)Software (Windows, MS Office including Word, Excel, Outlook, PowerPoint, Visio, Publisher, Project, Access, SharePoint, One note, Skype & One drive), (Zen Desk, Service Now, SCCM, Tivoli/Maximo, Remedy, Clarity, Concur, Nexus, NDM, Webtrends, Citrix, VMWare, Adobe, AS400 iSeries, Crystal Reports, RDP, Proxy Host, Zoom, Webex, TeamViewer, saas, etc.)Operations (mainframes, servers, networks, routers, switches, wireless, internet, cloud)Infrastructure - Providing a suitable network platform for all the necessary IT applications, services, surveillance and functions for organizations and individuals in remote office locations.I am organized and dedicated to customer satisfaction, a champion for change and comfortable interacting with customers at various levels of technology comprehension. My team & I will anticipate, identify, mitigate, troubleshoot, resolve and document hardware and software issues, as well as assess and address existing processes, procedures and assets.I am known for cost saving solutions and simplifying complexity. Multiple outstanding customer service, satisfaction and leadership awards received.Is there something I can do for you?