• Acquired key skills: ITIL, ServiceNow Administration, Implementation, and JavaScript.• Applied ITIL practices to ServiceNow administration and real-world scenarios.• Streamlined workflow by configuring service level agreements and customizing ServiceNow system, managing ServiceNow configurations, and formatting data for the CMDB.• Facilitated informed decision-making by developing and reporting solutions within ServiceNow.• Managed and built new user accounts… Show more • Acquired key skills: ITIL, ServiceNow Administration, Implementation, and JavaScript.• Applied ITIL practices to ServiceNow administration and real-world scenarios.• Streamlined workflow by configuring service level agreements and customizing ServiceNow system, managing ServiceNow configurations, and formatting data for the CMDB.• Facilitated informed decision-making by developing and reporting solutions within ServiceNow.• Managed and built new user accounts, groups, roles, forms, service catalogs, IT Services, Applications, Business Services.Skills: ITIL · Service Portfolio Management · IT Service Management · ServiceNow Administration · Problem Solving · Solutions · Microsoft Office · Requirements Analysis · Analytical Skills · Data Analysis Show less

• Managed a portfolio of accounts and focused on customer growth and retention• Acquired 6 new clients, 2 of which are Fortune 500 companies, expanding the customer base and increasing revenue in my first 3 months • Planned, organized, and oversaw the execution of projects to maxmimize customer value• Implemented new processes and procedures, cutting our product delivery time by 50% • Collaborated with the team to deliverable positive results on time and on budget… Show more • Managed a portfolio of accounts and focused on customer growth and retention• Acquired 6 new clients, 2 of which are Fortune 500 companies, expanding the customer base and increasing revenue in my first 3 months • Planned, organized, and oversaw the execution of projects to maxmimize customer value• Implemented new processes and procedures, cutting our product delivery time by 50% • Collaborated with the team to deliverable positive results on time and on budget • Developed and managed customer relationships which increased customer engagement and client satisfaction, making sure I understood the clients current and future needs• Identified opportunities for continual improvement • Engaged with clients to assess and understand their needs, as well as provide solutions Show less

• Maintained the operation of my ministry within budget.• Worked with organizations to address social and quality of life issues for local residents• Successfully implemented teams of volunteers.• I visit with and comfort members in nursing homes, hospitals, and hospice.

• Directed strategic planning, development, staffing, and execution of multiple large-scale projects• Implemented processes and procedures which created jobs and cut costs by 20%• Successfully renegotiated a $1M contract leading to customer retention• Recruiting, employee hiring, job training, professional development, and performance reviews• Effectively carried multiple projects from implementation to completion• Worked with clients to find best-practice solutions to meet… Show more • Directed strategic planning, development, staffing, and execution of multiple large-scale projects• Implemented processes and procedures which created jobs and cut costs by 20%• Successfully renegotiated a $1M contract leading to customer retention• Recruiting, employee hiring, job training, professional development, and performance reviews• Effectively carried multiple projects from implementation to completion• Worked with clients to find best-practice solutions to meet their needs• Single point of contact between clients and the city for city event projects• Managed project financials and forecasting to ensure resource utilization was aligned with the project budget for multiple projects valued over $2M • Managed schedule of approximately 60 employees to keep projects and team on task and budget• Amid budget constraints and staffing limitations, I formulated a plan to leverage resources from an alternate location, enabling us to provide them training while utilizing their manpower, saving us approximately $100k and kept our division from being closed• Collaborated and led cross-functional teams, both federal and private sector Show less