Chris Tran Email & Phone Number

Wheaton, IL, US

The Interwebs, US

Chicago, IL, US

- Owned and defined product strategy and product roadmap- Prioritized and itemized product vision into steps that drove product design and development- Managed the design, build, implementation, and roll out for all initiatives- Cross functional lead for product development, design, sales, and marketing teams- Identified and documented current client.

Chicago, IL, US

Chicago, Illinois, US

Primary PM for TrustKeeper PCI Manager, Trustwave's flagship offering for PCI DSS compliance for SMBs. Partnering with merchant acquiring banks, the service focuses on providing simple, easy-to-use security services and taking the complexity out of PCI for small businesses.- Prioritized and itemized product vision into steps that drove product design and.

US

• Refined Haystack is a new and innovative home interiors network, where local stores and designers connect and collaborate. Using the power of technology we provide consolidated local resources that make it easy to.
• Owned and defined product strategy and the product roadmap for the entire product portfolio- Prioritized and itemized full product vision into steps that drove product design and development- Managed the build.
• Developed and formalized documentation of requirements, user stories, and user acceptance criteria
• Formalized and ran regression testing and smoke testing scenarios for QA and UAT on product releases
• Managed external web development team while interviewing to build out internal development team- Managed tradeoffs in time, functionality, and cost during development while ensuring releases aligned with key due dates
• Developed product strategy for expansion into additional cities

Chicago, IL, US

• Enhanced existing products and developed new product requirements- Managed the build, implementation, and roll out for all initiatives- Researched potential partnerships and third party integration for product.
• Implemented agile software development methodologies
• Managed portfolio of projects end to end including; prioritization, development, testing, and deployment of the software development life cycle
• Developed high level and detailed project plans for each project- Oversaw the milestones to ensure that internal schedules aligned with key due dates
• Reported project status, scope changes, and critical metrics to all stakeholders including senior and executive management
• Served as liaison with other departments (Research & Development, QA, Marketing, Analytics, Strategy & Operations, etc) to ensure timely completion of project tasks

Chicago, IL, US

• Defined product strategy and the product roadmap for the entire product portfolio - Advised senior level executives on product development strategy
• Enhanced existing products and developed new product requirements- Managed the build, implementation, and roll out for all initiatives- Researched potential partnerships and third party integration for product.
• Responsible for bringing a new social media product offering to the marketplace- Prioritized and itemized full product vision into steps that drove product design and development- Managed tradeoffs in time.
• Developed product strategy for expansion into international markets, including multilingual functionality and foreign language optimization
• Predicted future client and industry needs based on market research and industry trends
• Subject matter expert for all product related inquiries for both internal and external customers

Chicago, IL, US

• Managed the entire software development life cycle from strategic planning to tactical activities for all products in our portfolio
• Enhanced existing products and developed new product requirements- Maintained and prioritized backlog of tasks and projects- Analyzed cost benefits of building versus buying
• Developed, formalized, and maintained competitive analysis for each product in our portfolio
• Led weekly development sprint prioritization and design sprint prioritization meetings
• Led demonstrations of the product for current and prospective clients
• Implemented and managed pilot programs with early-stage products

Chicago, IL, US

• Responsible for maintaining client relationships by working and communicating directly with clients regarding the implementation, optimization, and performance of their programs.
• Managed multiple Fortune 500 client relationships- Worked directly with clients to continuously optimize and improve performance of their programs- Ran weekly client meetings and acted as the main point of contact for.
• Onboarding of new clients- Defined program requirements and key performance indicators (KPIs) with stakeholders- Responsible for helping clients meet key milestones during new program launches- Defined development and.
• Wrote industry blog articles for company website
• Responsible for procurement and management of company computers, telephony equipment and software licenses

Chicago, Illinois, US

• Administered and provisioned end user access of applications and security in Windows Active Directory, Mainframe (ACFII), and UNIX environments.
• Maintained life cycle of end users from on-boarding processes, monitoring access, and disablement processes.
• Monitored and analyzed company wide email and internet usage.
• Provided end user support via email requests, phone calls, as well as by monitoring open incidents with incident management tools.
• Directed, documented, and streamlined audit process for Sarbanes Oxley end user access compliance.
• Trained and developed IT Security Analysts, contractors, and managed service providers.

Chicago, Illinois, US

• Formalized and documented trending and analysis methods for monthly network bandwidth usage.
• Responsible for the inventory, installation, and breakdown Cisco telephony devices.
• Helped lead intern team to success during the inaugural IT Business Case Study Competition.

Chicago, Illinois, US

• Created documentation for standards, policies, and procedures within the IT Security organization.
• Created detailed manuals of specialized system workflows.
• Audited existing IT Security documentation for completeness and accuracy as well as implemented changes to improve efficiency.

Bachelor Of Arts (B.A.), Economics

Education record