Chris Tran Email & Phone Number

Wheaton, Il, Us

The Interwebs, Us

Chicago, Il, Us

- Owned and defined product strategy and product roadmap- Prioritized and itemized product vision into steps that drove product design and development- Managed the design, build, implementation, and roll out for all initiatives- Cross functional lead for product development, design, sales, and marketing teams- Identified and documented current client needs, aligning client goals with current product roadmap - Predicted future client and industry needs based on client feedback, market research, competitive analysis, and industry trends- Helped in the due diligence, acquisition, and integration of 4 companies into the main product portfolio

Chicago, Il, Us

Chicago, Illinois, Us

Primary PM for TrustKeeper PCI Manager, Trustwave's flagship offering for PCI DSS compliance for SMBs. Partnering with merchant acquiring banks, the service focuses on providing simple, easy-to-use security services and taking the complexity out of PCI for small businesses.- Prioritized and itemized product vision into steps that drove product design and development- Managed the design, build, implementation, and roll out for all initiatives- Identified and documented current client needs, aligning client goals with current product roadmap - Defined KPIs and targets for products and features to inform feature optimization future enhancements- Subject matter expert for all product related inquiries for both internal and external customers- Responsible for managing the frontend and backend redesign of product portfolio for upcoming version update - Predicted future client and industry needs based on client feedback, market research, competitive analysis, and industry trends

Us

Refined Haystack is a new and innovative home interiors network, where local stores and designers connect and collaborate. Using the power of technology we provide consolidated local resources that make it easy to navigate the city's vast design offerings, and simple tools to help manage one's business. At Refined Haystack, I am responsible for all aspects of the product including new product implementation so that we can turn the company's product vision into a reality.• Owned and defined product strategy and the product roadmap for the entire product portfolio- Prioritized and itemized full product vision into steps that drove product design and development- Managed the build, implementation, and roll out for all initiatives- Researched potential partnerships and third party integration for product enhancements- Designed frontend and backend UI/UX components• Developed and formalized documentation of requirements, user stories, and user acceptance criteria• Formalized and ran regression testing and smoke testing scenarios for QA and UAT on product releases• Managed external web development team while interviewing to build out internal development team- Managed tradeoffs in time, functionality, and cost during development while ensuring releases aligned with key due dates• Developed product strategy for expansion into additional cities• Responsible for researching and identifying additional sources of funding

Chicago, Il, Us

• Enhanced existing products and developed new product requirements- Managed the build, implementation, and roll out for all initiatives- Researched potential partnerships and third party integration for product enhancements- Worked with the development team to itemize and scope the size of all projects while also defining minimally viable products- Worked with development and design teams to create coordinated release strategies• Implemented agile software development methodologies• Managed portfolio of projects end to end including; prioritization, development, testing, and deployment of the software development life cycle• Developed high level and detailed project plans for each project- Oversaw the milestones to ensure that internal schedules aligned with key due dates• Reported project status, scope changes, and critical metrics to all stakeholders including senior and executive management• Served as liaison with other departments (Research & Development, QA, Marketing, Analytics, Strategy & Operations, etc) to ensure timely completion of project tasks• Created automated tests and reporting post feature launch to ensure new features were working as expected and driving expected ROI of each project• Provided project leadership and technical direction for assigned staff- Evaluated and provided performance evaluation feedback to management

Chicago, Il, Us

• Defined product strategy and the product roadmap for the entire product portfolio - Advised senior level executives on product development strategy• Enhanced existing products and developed new product requirements- Managed the build, implementation, and roll out for all initiatives- Researched potential partnerships and third party integration for product enhancements- Worked with the development team to itemize and scope the size of all projects while also defining minimally viable products- Worked with development and design teams to create coordinated release strategies • Responsible for bringing a new social media product offering to the marketplace- Prioritized and itemized full product vision into steps that drove product design and development- Managed tradeoffs in time, functionality, and cost during development to achieve product vision by release deadline- Managed company messaging on new products’ positioning, key benefits, and target customers- Collaborated with marketing and business development teams to create collateral to help communicate product benefits to the market• Developed product strategy for expansion into international markets, including multilingual functionality and foreign language optimization• Predicted future client and industry needs based on market research and industry trends• Subject matter expert for all product related inquiries for both internal and external customers• Cross functional lead for product development, design, management, and marketing teams• Identified and documented current client needs, aligning client goals with current product roadmap • Enhanced employee product knowledge through hands on training and creating detailed documentation- Formalized and packaged internal release notes- Communicated product plans and status updates at company-wide meetings• Trained over 20 local search marketing associates, account managers, and QA team members

Chicago, Il, Us

• Managed the entire software development life cycle from strategic planning to tactical activities for all products in our portfolio• Enhanced existing products and developed new product requirements- Maintained and prioritized backlog of tasks and projects- Analyzed cost benefits of building versus buying• Developed, formalized, and maintained competitive analysis for each product in our portfolio• Led weekly development sprint prioritization and design sprint prioritization meetings• Led demonstrations of the product for current and prospective clients• Implemented and managed pilot programs with early-stage products• Created custom client program strategies and optimization tactics• Monitored overall product performance and troubleshooting of issues- Identified defects within the system and worked with development team to fix issues- Worked with QA team to build test cases and user acceptance criteria• Formalized and documented regression testing and smoke testing scenarios for QA and UAT• Subject matter expert on optimization best practices for Google, Yahoo, and Bing Local campaigns• Created development and design task workflows- Developed and formalized documentation for requirements, user stories, use cases, personas, and user acceptance criteria• Created wireframes and mockups for new products and product enhancements• Developed white papers and proposals for additional market research/analysis• Produced brand marketing collateral for current customers as well as business development team• Managed vendor and partner relationships

Chicago, Il, Us

Responsible for maintaining client relationships by working and communicating directly with clients regarding the implementation, optimization, and performance of their programs.• Managed multiple Fortune 500 client relationships- Worked directly with clients to continuously optimize and improve performance of their programs- Ran weekly client meetings and acted as the main point of contact for client questions and requests- Identified opportunities to cross sell additional products/services to existing customers- Created and presented client renewal pitches, ensuring 100% client renewal rate• Onboarding of new clients- Defined program requirements and key performance indicators (KPIs) with stakeholders- Responsible for helping clients meet key milestones during new program launches- Defined development and design teams’ deliverables to meet client expectations • Wrote industry blog articles for company website• Responsible for procurement and management of company computers, telephony equipment and software licenses

Chicago, Illinois, Us

• Administered and provisioned end user access of applications and security in Windows Active Directory, Mainframe (ACFII), and UNIX environments.• Maintained life cycle of end users from on-boarding processes, monitoring access, and disablement processes.• Monitored and analyzed company wide email and internet usage.• Provided end user support via email requests, phone calls, as well as by monitoring open incidents with incident management tools.• Directed, documented, and streamlined audit process for Sarbanes Oxley end user access compliance.• Trained and developed IT Security Analysts, contractors, and managed service providers.

Chicago, Illinois, Us

• Formalized and documented trending and analysis methods for monthly network bandwidth usage.• Responsible for the inventory, installation, and breakdown Cisco telephony devices.• Helped lead intern team to success during the inaugural IT Business Case Study Competition.

Chicago, Illinois, Us

• Created documentation for standards, policies, and procedures within the IT Security organization.• Created detailed manuals of specialized system workflows.• Audited existing IT Security documentation for completeness and accuracy as well as implemented changes to improve efficiency.

Bachelor Of Arts (B.A.), Economics

Education record