Chris Bulich Email & Phone Number

Vancouver, Bc, Ca

As the Lead of the Customer Success Outreach Team at Lone Wolf, I am dedicated to steering a passionate team of Customer Success Outreach Associates towards achieving excellence in customer satisfaction and retention. In this role, I lead by example, fostering a supportive environment where each team member can thrive. My mission is to craft and execute outreach strategies that resonate with our customers, driving both their success and our company’s growth. By mentoring my team and championing initiatives that elevate the customer experience, I ensure that we not only meet but exceed our outreach goals.- Lead and motivate a team of Outreach Associates, offering guidance and training to boost performance while fostering a collaborative, customer-focused team culture.- Develop and implement outreach strategies to effectively engage and retain customers, leveraging data and feedback to identify opportunities for improvement and aligning with company objectives.- Monitor customer satisfaction metrics, address any issues with action plans, advocate for the customer's voice within the organization, and drive initiatives that enhance the overall customer journey.- Track and analyze key performance metrics, prepare detailed reports for senior management, and lead continuous improvement initiatives to optimize outreach processes.- Work closely with sales, marketing, product, and support teams to ensure a seamless customer experience, share insights to inform strategic decisions, and execute impactful customer success programs.

As the dedicated Customer Success Manager at DataDocks, my primary mission is to elevate customer success and propel sales growth. My role encompasses a diverse range of responsibilities, from ensuring a seamless customer onboarding experience to meticulously managing documentation, providing top-notch customer support, and executing high-impact sales strategies. I thrive in proactive outreach, lead sourcing, and maintaining rigorous quality assurance standards. My unwavering passion lies in cultivating robust client relationships and assisting them in achieving their objectives, all while actively contributing to DataDocks' continued success.

At Collabware, my primary responsibility was to optimize lead and sales automation processes to increase customer satisfaction and drive growth. By streamlining these processes, I contributed to the acquisition of more happy customers.-Oversaw many aspects of the sales funnel, from data management to campaign execution, leveraging the cutting-edge capabilities of HubSpot to achieve optimal results. -Through guidance and mentorship, I empowered the sales team to utilize the latest systems and techniques, driving sales efficiency and prospecting effectiveness to new heights. -As a continuous process improvement enthusiast, I implemented impactful solutions, such as developing comprehensive training guides, establishing an internal resource center, providing chat bot support on the company website, and crafting detailed sales process documentation. -In addition to onboarding and training new sales representatives, I collaborated closely with the executive team to optimize revenue operations and elevate the customer experience, ensuring a seamless end-to-end sales journey.

Remote

I've mentored sales and customer support agents to consistently exceed Revenue, CSAT, and SLA targets, facilitated one on one coaching, quality calibrations, and engaging group training to improve team proficiency, and implemented monthly sales promotions for optimal department-wide results. -I boosted team morale by providing consistent support, motivation, and guidance to support agents. By implementing individual development plans, I foster a culture of mentorship to improve sales and customer centric skills to achieve developmental goals for each team member. -As an experienced administrative professional, I have supported the Lead Operations Manager in various high-level tasks, such as managing payroll inquiries, vacation requests, shift and volume management, and interdepartmental communications. My attention to detail and organizational skills have been crucial in maintaining efficient operations. -As a member of the senior management team, I delivered weekly trend analyses and outcomes with compelling impact through internal meetings and project business plans by investigating and explaining changes in client KPIs and metrics.-Handled client escalations with professionalism, empathy, and composure.-Devised monthly sales strategies by leveraging previous month's performance and incorporating pertinent client updates and modifications.-Offered prompt feedback to the Lead Operations Manager and Executive Team regarding all project workflow and performance concerns, working collaboratively to implement effective solutions.

New Westminster, British Columbia, Canada

-Mentored and trained sales representatives to surpass sales quotas, resulting in consistent placement within the top ten sales performers in the district. -Certified to market and sell Rogers, Bell, and Virgin Wireless mobility products and plans. -Demonstrated excellence in customer service while educating customers and maintaining extensive product knowledge in consumer electronics. -Assisted the store manager with daily operations, ensuring a clean, organized, and well-stocked store.

Burnaby, British Columbia, Canada

-Exceeded regular sales quotas by providing exceptional customer service and showcasing products through live demonstrations and personalized selling techniques. -Demonstrated comprehensive knowledge of both in-store and e-commerce products while effectively promoting Extended Service Plans and financing options.-Demonstrated self-sufficiency by maintaining a clean, organized, and well-stocked sales floor without direct supervision.

Richmond, British Columbia, Canada

- Assisted Customers with purchases of in-stock and special order furniture and appliances.- Extensive knowledge of store furniture and overall product knowledge.- Replenished and ordered stock to the main warehouse through MHS proposal order forms.-Worked with pallets, bins, and ordering of product replenishment.- Contributed to a fast-paced and motivated sales team.