A versatile, customer and value-centric IT Consultant with 22 years’ experience, delivering across the full service lifecycle.Proficient in design, transformation, transition and management of internal, offshore, managed service and hybrid functions. A passionate, decisive and technically sound individual, who leads through cross functional influence and collaboration.Sectors: Banking, Retail, Insurance, Professional Services, Construction, Outsourcing, Government, Finance, Events and Media.KEY AREAS OF EXPERTISE: • Enabling and Delivering Change: Large programmes to BAU service improvement.• Service Delivery (Bank of England, John Lewis, KPMG, M&S): Implementing customer and outcome focused service provision, with a strong emphasis on continual improvement and good practices. • Service Transformation (Bank of England, John Lewis, Xchanging, Deutsche Bank, KPMG, Laing O’Rourke, Computacenter / M&S): Automating processes, building capability centres, landing change.• Service Architecture (Bank of England, John Lewis, Xchanging, Deutsche Bank): Organisational design, defining and embedding target operating models, cost modelling. • Service Transition (Bank of England, John Lewis, Xchanging, Deutsche Bank, Laing O’Rourke, Computacenter / M&S): Delivery to operations, outsourcing, and in-sourcing.• Bids, RFPs and Public Tenders (Bank of England, Xchanging, Laing O’Rourke, Computacenter): 18 month £150M OJEU, multiple solution delivery and support service RFPs, bid team for service expansion to establish Computacenter’s largest managed service contract, contract writing, extensive collaboration with internal and external legal and procurement. • Technical and Operations Management (John Lewis, KPMG, Computacenter / M&S, Thurrock Council).• Supplier Management and Service Integration and Management (SIAM) (KPMG, Laing O’Rourke, Computacenter / M&S): Including enterprise scale managed service and multi-supplier operating models via cross-functional teams.• Service Governance (John Lewis, KPMG, Computacenter / M&S, Thurrock Council): Large scale Service Desk, Incident, Problem, Change, Configuration, and Service Level Management.• Project and Portfolio Management (John Lewis, Computacenter / M&S): Overseeing multiple concurrent £1M+ projects.• Contract and Commercial Management (All): Negotiating contract and service costs and CRs, rate cards, SoW’s, managing capex/opex budgets, and P&L. • ITSM & ITOM Toolsets: Implementing and maximising value from ServiceNow, BMC Remedy/Atrium/TrueSight, Splunk, Solarwinds, Jira, LANDESK (Ivanti).