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@concentric.net
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8 phones found area 319
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LinkedIn matched
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Chris Burchard is listed as Contact center sales senior leader | Team builder | Transformational leader at The Guitar Center Company, based in Kansas City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at concentric.net, phone signal with area code 319, and a matched LinkedIn profile for Chris Burchard.
Chris Burchard previously worked as Vice President, Contact Center Sales at The Guitar Center Company and Vice President of Customer Success at Physician'S Weekly. Chris Burchard holds Bachelor Of Arts - Ba, Political Science | History from Iowa State University.
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AeroLeads found 1 current-domain work email signal for Chris Burchard. Compare company email patterns before reaching out.
Senior contact center and operations executive achieving results in diverse industries, from computer technology, BPO call center, financial services and healthcare. I thrive in fast paced, change focused environments, leading large, enterprise-level operations teams to new heights in customer KPI delivery while meeting company financial guidelines. I have consistently found success through engaging people and customers for solutions, improving processes while leveraging technology. ♛Customer champion: Develop clear KPI’s that exceed customer expectations, build internal partnerships to enhance outcomes and create a culture where teams are motivated to win the right way for customers🎖Leadership: Give trust, design leadership and workflow structures where people can thrive, communicate genuinely and share in success✮Team builder: Unique ability to bring teams together in various stages of performance, from turn-around to acquired organizations and quickly rally to “win” together$ Grow profits: Continually improve financial results by minimizing risk expenditures such as fraud outlays while generating top-line revenue growth through lead generation and asset retentionWorkflow optimization | Cloud Contact Center | AI Chat | BPO | LEAN | Performance analytics | Fraud prevention | CRM | Talent development | Mentor | Diversity and inclusion champion
Listed skills include Analysis, Bpo, Budgets, Business Development, and 23 others.
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A career timeline built from the work history available for this profile.
Westlake Village, CA, US
Lead all on-site and remote contact center sales and service operations for Guitar Center Companies. Here's what we have accomplished in the first 8 months.🎸 Built, staffed, trained and unleashed 100 on site Gear Advisors in Kansas City who are rocking the music retail industry🎸 Increased conversion rates by over 95% through advanced sales skill training.
Basking Ridge, NJ, US
I lead our organization's network expansion strategy, overseeing outbound sales network recruitment teams, and building a scalable technology platform to enhance client experiences. These efforts are resulting in successful market expansion, exceeding sales targets, and the development of an efficient technology ecosystem, all contributing to the ongoing.
Greenwood Village, CO, US
I led all teams providing service to over 30,000 daily call, email and chat contacts for the second largest 401k plan record-keeper in the United States. My teams consisted of 6 site leaders, 45 managers and over 900 associates. I also had relationship and performance accountability for 100 BPO partner associates providing call support. Successfully.
Miami, FL, US
In this role, I led 4 US call centers providing support to clients in the financial services and wireless industries. I was accountable for the performance of over 2000 associates delivering service to clients and generating over $70 million in annual revenue. 🔷 Clients included Bank of America, USAA, MetLife and AT&T🔷 Worked performed for clients.
US
Led Outbound Sales and Customer Service Teams for the mortgage division.🔷 Increased revenue 206% by developing lead management system and blended calling strategy🔷 Turned customer service operation into a profit center by integrating lead generation with service calls, providing a new revenue stream to key internal stakeholders
Irvine, CA, US
Site leader for Gateway sales teams of 500+associates. Led inbound, outbound, chat, and retention sales teams for the Gateway Sales Call Centers in Sioux Falls, SD and Kansas City, MO.🔷 Recognized as top performing site in gross margin and closing rate for 3 consecutive years.🔷 Achieved Top Center Award 3 times and Center of the Year in 2000.🔷 Created.
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Chris Burchard works for The Guitar Center Company.
Chris Burchard is listed as Contact center sales senior leader | Team builder | Transformational leader at The Guitar Center Company.
AeroLeads has found 1 work email signal at @concentric.net for Chris Burchard at The Guitar Center Company.
AeroLeads has found 8 phone signal(s) with area code 319 for Chris Burchard at The Guitar Center Company.
Chris Burchard is based in Kansas City Metropolitan Area, United States, United States while working with The Guitar Center Company.
Chris Burchard has worked for The Guitar Center Company, Physician'S Weekly, Empower, Sitel Group, and Indymac Bank.
You can use AeroLeads to view verified contact signals for Chris Burchard at The Guitar Center Company, including work email, phone, and LinkedIn data when available.
Chris Burchard holds Bachelor Of Arts - Ba, Political Science | History from Iowa State University.
Chris Burchard is listed with skills including Analysis, Bpo, Budgets, Business Development, Call Center, Call Centers, Cross Functional Team Leadership, and Customer Experience.
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