Chris Burchett Email & Phone Number

Ottawa, ON, CA

• MaibenTech is my own independent entity where I have contracted with a variety of organisations on a diverse range of projects typically acting as a project manager or consultant in the realm of communications and.
• Advise on the best solution for businesses (not just the one their supplier wants them to have!)
• Manage RFP processes to ensure value
• Overseeing the implementation of major integrations and service rollouts
• Working with managed service provider to ensure contract valueTransport Canada: Project Manager for Wi-Fi, WAN and Cellular infrastructure; turned around a floundering project to deploy 900% more new Wi-Fi.

London, England, GB

I performed a wide-ranging set of responsibilities as leader of product innovation in a global telecommunications company. Primarily focussed on the transportation industry, I defined a vision for the ‘Station of the Future’ detailing the needs and considerations for future transit stations, devising features inherent to creating successful stations and.

Montreal, Quebec, CA

• Director of Product Management in Canada’s leading Wi-Fi managed services company
• Introduced Product Management discipline, user experience (UX) design principles, Agile philosophies, market research, and customer perspectives into the product planning and development process
• Created and grew a team of specialized Product Managers, with a mandate of evolving an engineering-centric organization into a market-driven, customer focused one
• Successfully delivered several new major updates to products and services, and diversified the product line with the launch of a net-new mobile device management service
• Implemented several new key lines of communication both within the organization, and between the product leadership team and customers

Ottawa, Ontario, CA

• Co-founder of an innovative Wi Fi managed service provider and software company, specializing in public access management and location-based services
• Leader for product vision and technical architecture planning for core products and services catering to hospitality, small business, and commercial/education enterprise customers, with a customer-centric/usability focus
• Conceptual designer of a number of software tools to assist in the day-to-day management of the network, a number of which evolved into revenue-generating products and competitive differentiators
• The “face of the company” for high-level, customer-facing technical discussions and sales presentations, integration planning sessions and dispute resolution
• Mentor to a team of managerial staff overseeing Network Administration, Service Delivery, Customer Support, and BOLDstreet's second-level Technical Support
• Primary technical writer of RFP responses; main contact for follow-on presentations, technical due diligence, and service level agreement (SLA) negotiations

• Designer of a central web-hosted (ASP) service, complemented with supporting e-services provided through partnerships and proprietary in-house development
• Developer of business cases, specifications, competitive research, and co-ordinator of development for an online website quality reporting service

Ottawa, Ontario, CA

• Designer of product direction throughout the lifecycle for two award-winning graphics applications targeted at the consumer market
• Collaborator and central contact for all groups in the release cycle: Project Management, Development, Quality Assurance, Marketing, Marketing Communications, Legal, Documentation, Release Management and Tech Support
• Developer of product requirements documents, use cases, flow diagrams, policies and style guides for a large software development team, collaborating through the use of detailed specifications, live presentations and.

Ottawa, Ontario, CA

• Manager of a multinational, Internet-based technical support effort in a large software company, comprised of a team of 6 staff and more than 50 volunteers
• Extracted maximum value from a limited budget via a creative volunteer program
• Organizer of two highly successful technical support summits in Canada and the U.S.

Ottawa, On, CA

• Developed, lectured and evaluated curriculum for Information Technology credit courses.

Master Of Arts, Sport Administration

Bachelor Of Arts (Hon.)