Projects• Drivers and Vehicles work package. Project Manager for a work package consisting of multiple projects delivering online driver and vehicle licence services to the public. These projects involved stakeholders and delivery teams from the Ministry of Transportation, Service Ontario and two I & IT Clusters. Led the successful implementation the eNotification, Online Vehicles, and the ESDI to SODP Migration projects on-time and on-budget, and currently completing the implementation of… Show more Projects• Drivers and Vehicles work package. Project Manager for a work package consisting of multiple projects delivering online driver and vehicle licence services to the public. These projects involved stakeholders and delivery teams from the Ministry of Transportation, Service Ontario and two I & IT Clusters. Led the successful implementation the eNotification, Online Vehicles, and the ESDI to SODP Migration projects on-time and on-budget, and currently completing the implementation of the Online Drivers Licence Renewal Project.• Target Architecture Project. Project Manager for a project which developed the Business Architecture for RUSMP Segment 1, as well as processes for its ongoing support, maintenance and enhancements, as a long term knowledge asset for the MTO Road User Safety Division. Show less

Projects• Payment Processing (Cheque Production) MAPS Remediation Project. Overall Project Manager for a multi-million dollar I & IT software development project to migrate legacy payment processing functionality to a custom extension to the Ontario Government’s Oracle e-Business Suite Integrated Financial Information System (IFIS). Managed the concept, definition and planning phases of the project including creation and approval of the project outline, business case and project charter… Show more Projects• Payment Processing (Cheque Production) MAPS Remediation Project. Overall Project Manager for a multi-million dollar I & IT software development project to migrate legacy payment processing functionality to a custom extension to the Ontario Government’s Oracle e-Business Suite Integrated Financial Information System (IFIS). Managed the concept, definition and planning phases of the project including creation and approval of the project outline, business case and project charter. The project consisted of six interdependent workstreams, including developing a cheque printing strategy, completing a fit-gap analysis and a significant re-development of the Ontario Government’s Transfer Payment Extension.• IFIS-2 RFP. Managed the proposal evaluation process of a highly complex multi-million dollar I&IT RFP, including responding to Proponent questions and preparing status reports, presentations and briefing notes for Sr. Management. As a member of the IFIS Contract Office, setup contract and vendor management processes, prepared statements of work, managed day to day activities related to the administration of the new contract and subsequently provided knowledge transfer to transition the role to the new OPS Contract Manager. Show less

Projects• Managed a program to setup an IT and Business Process Offshoring operation in Gurgaon India, including establishing the legal entity in India, STPI and customs registrations, facilities construction, IT infrastructure, Finance, HR and website development. • Led an initiative to design and implement processes to facilitate utilizing a preferred pool of offshore vendors for application development and maintenance work. • Worked on three ITIL process design projects, which… Show more Projects• Managed a program to setup an IT and Business Process Offshoring operation in Gurgaon India, including establishing the legal entity in India, STPI and customs registrations, facilities construction, IT infrastructure, Finance, HR and website development. • Led an initiative to design and implement processes to facilitate utilizing a preferred pool of offshore vendors for application development and maintenance work. • Worked on three ITIL process design projects, which designed target-state Configuration, Problem and Change Management processes for all of Sun Life’s IT groups in Canada, the US and Ireland. Scope included business case development, cost-benefit analysis and initiation of projects to implement the processes and acquire an IT Service Management software package. Show less

Projects• Lead Project Manager for a three-million dollar initiative to implement several new call centres, and upgrade existing call centre sites to a common Automated Call Distribution (ACD) platform. Managed vendors and internal teams to deliver network infrastructure upgrades to support voice over IP as well as new call monitoring and workforce management systems to multiple business units in six locations across Canada.• Implemented a new call centre operation in Montreal, which… Show more Projects• Lead Project Manager for a three-million dollar initiative to implement several new call centres, and upgrade existing call centre sites to a common Automated Call Distribution (ACD) platform. Managed vendors and internal teams to deliver network infrastructure upgrades to support voice over IP as well as new call monitoring and workforce management systems to multiple business units in six locations across Canada.• Implemented a new call centre operation in Montreal, which included facilities construction, IT infrastructure, new ACD platform as well as relocating two business units to the new office. • IT Project Manager for a seven-million dollar program to establish a new call center operation in Bangalore India. Managed vendors in Canada, the US, India and the UK, as well as internal teams, to deliver a complex technical infrastructure. Established ITIL-based processes and Service Level Agreements with vendors supporting the solution.• Delivered a multi-million dollar, high-volume automated document production, printing and distribution solution to issue insurance policy documents to more than two-million clients and brokers.• Developed a corporate Business Continuity Program, including Business Impact Analysis, fifteen site recovery plans, more than eighty individual departmental recovery plans as well as the overall BCP program governance. • Other projects included IT Process re-engineering, Heat upgrade, voice recording, PBX upgrade, centralizing microfilm operations, Year 2000 Business Continuity and Year 2000 Project Office. Show less