Chris Burns Email & Phone Number

Poitou-Charentes, France

A beautiful 2 person Gite and 2 bedroom Chambre D'hotes on the border of the Vienne and the Charentes. We are now ready to welcome guests following a year of renovation

Operating Internationally

We offer support and advice to all types of retailers from £bn+ multi nationals to high growth start-ups. Our team has a wealth of hands-on experience covering all aspects of retail, including strategy, sourcing, buying, marketing, store design, team development and, most importantly, customer advocacy. Our Clients are spread across the globe and all sectors of retail.It doesn’t matter if you are an international retailer or a high growth start-up the chances are we have experience within your sector, if we don’t we will be honest and tell you; the chances are we will know someone who can help you. These are a few of the companies our team has worked for at a senior level; Wal-Mart, Tesco, Asda, B&Q, Best Buy, Marks & Spencer, O2, House of Fraser. This experience enables us to look at problems with an objective retailer's eye, getting to the heart of the matter more effectively and providing the best retail consultancy possible. If you want a chat with experienced retailers who are now skilled retail consultants get in touch with us or visit our website www.retailremedy.com Whatever your size or location we can either help you directly or point you in the right direction…

Uk

Carried out a store portfolio restructure on project with a Ukraine telecoms retailer

Retail and training consultants sub contractor with Gordon Brothers and GA Europe

Role to develop the business, create a marketing plan and launch 3 new proprietry products for this Bespoke shopfitting projects and interior evironments group, who were a listed company on the Times 100 best companies to work for

The architect of this concept leveraged extensive retail knowledge, coupled with a passion for France ensuring early success. This unique business quickly became the UK’s principal stockist for a number of French suppliers and developed a fiercely loyal customer following. The business was sold in 2008, although the ownership of the brand identity was retained.• Championed an environment of incomparable service and standards • Fostered an ambience that embodied the essence of “The French Lifestyle”• Established an international market through the creation of an web site• Invited to exhibit at an National French Convention at Earls Court• Selected to speak and demonstrate live French cookery techniques at a prestigious food festival on the same bill as Michael Caines the 2 star Michelin Chef

Leading the sales and operation of the O2 Retail Stores, (c.450 stores) and part of a three Man Board, delivering agreed corporate financial objectives. Direct reports included Head of Operations, Head of Sales, Head of Retail Head of IT, Head of Property, Head of Marketing and the Head of Learning & Development. • Instigated a review of all job roles and accountabilities across store and field operations of the old BT / DX / Mobile Phone Store Businesses (c.650 stores). This included pay banding / grading / bonuses / contracts / job specs etc resulting in the creation and implementation of a new pay and reward system• Conceived and executed the strategic restructuring of the organisation from its diverse mix of 3 high street brands into a unified chain under a single brand identity of O2 including all change management elements for the UK & Europe. This necessitated the closure of 200 stores and resulting staff impact• Reengineered the policies and procedures required to support an engaging proposition to our customers underpinned by a store culture reflecting O2’s corporate vision and values• Successfully designed and led the roll out of a new Store concept across a 100 store pilot during 2001, delivering under budget and then rolling out the design to all stores• Radically defined and aligned the new culture of customer centricity through a leadership and organisational change programme• Defined the parameters for the practical implementation of a customer-centric approach within the high street, stressing the seamless links required between Clicks & Mortar (i.e. the Web / Store / Telesales interfaces)

Head hunted to join this “BIG 5” consultancy as a Senior Management Consultant specialising in Retail. Based in the London office but operating internationally with assignments carried out across Europe and the USA.• Completed a comprehensive organisational restructure of the field and centre retail operations of Kwik-Fit • Undertook training in advanced facilitation, presentation & leadership skills• Principal consultant on the retail team for change management implementation• Headed up the team that completed the due diligence operational review of Adams Childrenswear in advance of their MBO• Completed a full strategic review of Mexx the European based fashion retailer and formulated an entry strategy to the UK market • Developed and served as a faculty member of AA’s international retail school in the USA & Europe for non-retailers

• Assembled a cross-functional team to conduct a feasibility study for implementing computerised labour scheduling across B&Q stores. Determined the functional, training and change management requirements and selected the system vendor• Held full P&L and operational accountability as Regional Manager for a division of stores (including 24 Super-centres) with a combined turnover of £245m • Major achievements include winning the ‘Area Manager of the Year’ award 1996 / Area of the year / store of the year

• Held a variety of field and store management positions within the following Group Divisions: Champion Sport Senior Area Manager £60m TurnoverDorothy Perkins Area Manager £40m TurnoverTop Man/Radius Field Manager £20m TurnoverPrinciples Store Manager £2m TurnoverDebenhams GM / Cosmetic Hall Mgr £5m Turnover