Designed4sucess (D4S) is an independent consultancy specialising in all aspects of organisational development. Our team has a rich and diverse background including psychologists, coaches, HR professionals and facilitators. We also have personal, hands on experience of working at senior levels in business ourselves, as well as many years experience supporting some of the largest and most ambitious organisations in the UK and overseas.

Providing practical support to independent businesses

Creating fast, sustainable, large scale behavioural and cultural change in organisations.Viral Change™ is fast, sustainable, large scale behavioural and cultural change. Pick your goal: a customer-centric culture, one that focuses on safety, a culture of effectiveness or of innovation, or ‘a global culture’ able to succeed across geographic boundaries. Perhaps a new organisation post M&A, or revitalizing an existing culture in order to meet new business goals. Or a new drive to create… Show more Creating fast, sustainable, large scale behavioural and cultural change in organisations.Viral Change™ is fast, sustainable, large scale behavioural and cultural change. Pick your goal: a customer-centric culture, one that focuses on safety, a culture of effectiveness or of innovation, or ‘a global culture’ able to succeed across geographic boundaries. Perhaps a new organisation post M&A, or revitalizing an existing culture in order to meet new business goals. Or a new drive to create agility, true accountability, excellent performance. Or all of the above. Show less

The link between motivation and engagement is well established. Last year I conducted research into the factors which most influence motivation and engagement when things get really tough. The research includes interviews and surveys conducted with soldiers returning from active service in Afghanistan.Download a copy of the white paper summarising my findings by copying this link into your browser http://tinyurl.com/agv8rql or view it by clicking on the media window below.I hope… Show more The link between motivation and engagement is well established. Last year I conducted research into the factors which most influence motivation and engagement when things get really tough. The research includes interviews and surveys conducted with soldiers returning from active service in Afghanistan.Download a copy of the white paper summarising my findings by copying this link into your browser http://tinyurl.com/agv8rql or view it by clicking on the media window below.I hope you find it interesting and please do email me with any thoughts / comments. Show less

As a key member of the Business Transformation Programme Board, I reported to the Director of Home Services and was responsible for developing a business organisation that delivers an exceptional customer experience and a high level of operational efficiency. During my tenure in this post I led the design and implementation of a new customer focussed business model for the Home Service business, changing processes, structure, management controls, job roles and behaviours and driving more than… Show more As a key member of the Business Transformation Programme Board, I reported to the Director of Home Services and was responsible for developing a business organisation that delivers an exceptional customer experience and a high level of operational efficiency. During my tenure in this post I led the design and implementation of a new customer focussed business model for the Home Service business, changing processes, structure, management controls, job roles and behaviours and driving more than £10 million additional annualised profit through improved operational performance alone. Show less

As General Manager I had full responsibility at a P&L level for all aspects of the end to end service including call centre, scheduling, mobile engineer workforce and support activity. I was recruited into this position to bring an external perspective to the organisation. My previous experience and success with ICL (Fujitsu Services) was seen as valuable in helping to firstly define and then drive change throughout British Gas.

I was tasked with establishing and managing a new business unit with responsibility for all Key Customers. The business managed the delivery of IT services to organisations across all UK market sectors.

Responsible for the delivery of distributed engineering services and service desk support for a diverse range of customers within the outsourced IT services sector

General Manager responsible for East of Scotland Region