Representation of Buyers and Sellers in Real Estate Transactions

● Responsible for providing a pleasant shopping experience for all customers● Provided prompt, efficient and courteous customer service● Maintained a clean, customer friendly environment in the store● Completed customer transactions and responded to all customer inquiries● Replenished products and supplies to ensure all products were well stocked● Execution of all store level merchandising and marketing programs● Performed all regular cleaning activities and other tasks as necessary● Learned how to forecast and order stock, and merchandise according to the Company Plan-o-gram● Ensured prompt reconciliation of the required Manager's paperwork● Researched Loss Prevention issues● Built a strong team with proper hiring and training of new employees● Ensured that customers are met with the most efficient and courteous Customer Service Associates● Learned how to build sales and gross profit, how to execute monthly sales promotions and foster an environment where customer service is key to the continued growth and success

Some of my responsibilities while in the role of a SEO Analyst / Online Marketing included:● Examine existing online presence and develop plan to most efficiently and effectively increase online audience and exposure● Analyze various factors that were detrimental to pages ranking highly in major search engines such as Google and Yahoo● Establish social media accounts with multiple high profile services in order to increase accessibility and presence● Implement newsletter system to collect user’s e-mails for the purpose of future company communications, promotions and news in mobile, HTML and plain-text versions● Expand online presence through establishing links on additional websites that were high ranking with content relevant to our own● Photograph and upload pictures to various social media sites to build excitement around and promote both current and future events● Promote and advertise events through various social media sites and search engines based upon the analytical aggregated data available to us based on prior response rates

Some of my responsibilities while in the role of a Technical Care Coach included:● Managing a team of 15 representative’s success in the areas of: Attendance, Commitment to Schedule, Call Resolution Time and Quality● Utilizing the ABCD coaching model to assist in a process of self-discovery to determine the root cause of identified trends and behaviors in performance that were negatively impacting a representative’s success and/or the customer experience● Collaborate with each employee to develop SMART (Specific, Measurable, Achievable, Realistic and Time-based) Goals to assist in their personal development as well as their future success and career path● Conducting “One-on-One” coaching sessions on a weekly basis to review each representative’s individual development and progress with current action plans and discuss career opportunities● Implementing the Performance Improvement Process to ensure action plans were being followed and company expectations were being met in a fair and consistent manner● Regularly observe customer interactions for each of my representatives in a manner that aligned with our Get REAL Quality program, promoting the vision of the business● Ensure policies and procedures for both the company and call center were communicated, understood and were followed consistently● Develop team meeting agendas and conduct bi-weekly team meetings to communicate company, call center and team goals as well as our relative progress and expectations for each of these areas● Develop creative incentives on a monthly and weekly basis to motivate team for success and effectively communicate and meet team goals● Complete both quarterly and yearly performance evaluations and bonus appraisals.● Participate in the hiring of new representatives.

Some of my responsibilities while in the role of Head Produce Night Clerk included:● Supervise and oversee department’s nightly activity, making sure all clerks were achieving acceptable and consistent levels of productivity.● Receive, unload, and break down produce truck shipments while making the most efficient use of limited backroom space● Delegate nightly tasks to fellow employees, and oversee them to their completion● Utilize time management skills to insure all department counters and displays were cleaned, culled, fully stocked, and free of holes by the end of shift● Satisfy all customers in need of service by answering any questions they might have, and helping them in any way possible● Assist the produce manager in the training of new clerks

Some of my responsibilities while in the role of Shift Manager included:● Managed a team of up to 12 employees per shift● Provided a fun and friendly team oriented work environment for all employees● Personally handle and/or oversaw all customer complaints were handled efficiently, and to the customer’s satisfaction● Required to make periodic cash drops, properly documenting timely and accurate cash counts, and making restaurant bank deposits● Maintaining accurate records of restaurant inventory.● Lead in the orientation, training and coaching of all new employees● Assist in developing daily sales forecasts, and making sure there was an adequate amount of product prepped and ready to meet daily projected sales● Manage and maintain favorable restaurant labor using hourly labor reports and hourly sales analysis● Perform the opening, and closing of the restaurant, making sure all duties associated with each were all properly completed