•Business partner and interface between ASD UK businesses and KIS (Kloeckner Information Services – 3rd party IT provider)•Control of (£3M per annum) IT budget, developed forecast and actions plans to ensure management within agreed limits •Responsible for identifying future system requirements and developments including system inefficiencies and remediation planning, protocols and capacity planning issues•Communication with Corporate IT (Germany) with respect to IT strategy and identification of potential resulting issues within the UK•Responsible for review and approval of business requirements into technical specification documentation•Liaison with external software providers with respect to niche solutions and the resulting development of interfaces and bespoke business processesAchievements include;•Successfully Project Managed ERP 6.0 implementation to over 500 users across over 30 sites throughout the UK on time and under budget•Designed and planned training courses at regional training centres thereby facilitating and enabling a simultaneous “big bang” go-live•Developed and successfully delivered IT Service performance improvements via appropriate user forums; identified end user business requirements, presented recommendations and implemented best practice and solution improvements•Successfully managed organisational IT stakeholder relationships and communication including parent company IT function (Duisburg), UK external IT provider, UK business users, UK Board

•Integration of newly acquired business onto ERP solution•Project management covering the design, implementation, go-live and support life cycle•User training•Introduction and management of further HO systems and processesAchievements include;•Conducted thorough end to end business review, documenting blueprint of ASD Westok legacy systems and processes in order to propose SAP solution to support the specific nature of the ASD Westok project type business•Re-design and re-engineering of the previously established ERP solution and existing business processes•Designed and successfully implemented SAP solution including interfaces to production design software on time and on budget•Fully integrated system and new end to end business process into the organisational systems and culture

•Provided second line support for all IT systems across the UK businesses•Responsible for the identification and validation of all new IT systems, solutions and software requirements•Delivered on-site systems, software and hardware implementation and support•Designed, led and implemented full ERP system training programmeAchievements Include;•Contributed to many successful projects both commercially and operationally across the organisation•Designed and successfully delivered SAP 4.6 training across the UK as part of SAP introduction to the organisation•Consistently designed, implemented and supported effective solutions across the organisation within differing functional areas•Introduced effective operational knowledge to enhance IT systems and procedures

•Help Desk, First Line Support Mainframe system•Help Desk, First Line Support Lotus / Microsoft Applications•Help Desk, First Line Support, Novell NDS, Groupwise•Initiated the turnaround of long standing poor user IT perception•Commenced the introduction of logistical mainframe solutions