Christopher Calderone Email & Phone Number

Ann Arbor, Mi, Us

Ypsilanti, Michigan, United States

I serve as an operational and strategic advisor to the owner on a part-time/ contract basis. I was originally brought in to help support a business turnaround initiative. My role has gradually transformed into assisting the business owner and the leadership team transform the business into a profitable and change ready business while working to create a performance-based culture of accountability. I identified, planned, and developed several standard processes designed to improve operational efficiency - including productivity, efficiency, and profitability. I provide support and advisory services that are focused on A/R management and related processes in order to maximize revenue capture and improve cashflow. I am responsible for developing the organization's strategic plan for both the landscape and wholesale divisions. I also provided guidance and direction in critical areas including HR planning (hiring, performance management, pay, rewards, compensation models, etc.)I plan and led various value-improvement initiatives relating to revenue growth, cash flow optimization and A/R management, recruiting, budget planning and preparation, expense management, customer service and service recovery, marketing, productivity, and staff training,

Louisville, Colorado, United States

As the Senior Manager, Thought Leadership, I was responsible for leading the planning and development of content and educational sessions for the annual GHX Summit. I also provided insight and perspective to product marketing teams relating to trends and developments within the healthcare sector from both a supplier and provider perspective. I created content for the company's blog and I also served as a "ghost writer" for other GHX team members and leaders - topics included change management, workplace violence, performance improvement, etc.I maintained the organization's internal SharePoint-based website called "HealthBeat" - this internal site served as resource for news, trends, and developments within the healthcare sector. I scanned various sources (websites, news articles, publications, etc.) and identified newsworthy topics to share with GHX team members via HealthBeat.

Livonia, Mi

I was part of a talented and trusted strategy, business, and operations consulting team that operated out of our Trinity Health System ("corporate") office. I was tasked with supporting and facilitating various performance/organizational improvement initiatives ranging from improving clinical operations to improving inpatient discharge processes. My role also involved providing consulting and advisory services to senior healthcare leaders in many different areas including strategic planning, communication, operational improvement, change management, organizational effectiveness, patient safety, colleague engagement/satisfaction, etc. Our work was focused on deploying a system-wide leadership system called the Trinity Health Leadership System (THLS). This work involved coaching and teaching all areas of our leadership system in order to support, encourage, and enable continuous performance improvement. My work also involved providing general strategy, management, and operations advisory services to senior leaders and other leaders throughout the entire Trinity Health enterprise in order to help the organization achieve its annual priorities and strategic objectives. I was also responsible for training and coaching healthcare leaders on the five essential mindsets and leader behaviors - this included live virtual events and small group coaching sessions. Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals,131 continuing care locations, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion.

Lansing, Michigan, United States

As a Value Transformation Consultant, I worked closely with clinics and their leadership/medical teams in order to help them identify and realize various value improvement initiatives relating to optimizing clinic operations, improving patient satisfaction, improving provider capacity/productivity, improving access to care, meeting quality measures, etc. My worked focused on federally qualified health centers (FQHC). I also trained colleagues and leaders on how to apply lean process improvement tools and techniques in order to improve clinic processes and optimize patient flow/throughput.

Moon Township, Pennsylvania, United States

As a program manager, I was responsible for planning and leading various business unit improvement initiatives including identifying technology-enabled solutions designed to improve efficiency and reduce administrative burden. I also facilitated process and performance improvement efforts for the Patient Services division and provided coaching and facilitation services that were focused on various process and workflow improvement initiatives. Mckesson Patient Care Solutions was a division of McKesson - the business unit was sold to another organization.

Ann Arbor, Michigan, United States

I established the lean and performance improvement consulting service offering that focused on rural health clinics and critical access hospitals. I developed a suite of technical assistance resources for resource-constrained healthcare delivery entities including rural health clinics and critical access hospitals throughout the entire state of Michigan.Summary of Key Activities:Led several critical access hospitals through service excellence re-design and implementation projectsDeveloped employee engagement surveys and related improvement programs that resulted in improved staff satisfaction and improved retention rates for various critical access hospitals Developed remote operational assessment tools that enables clinics to engage in self-assessments of overall clinic flow and patient throughput - also provide analysis with specific improvement ideas designed to reduce patient cycle time, improve access to care, and improve provider and patient satisfaction.

Ann Arbor, Michigan, United States

I created a niche consulting practice that focused on a specific area of the post-acute care sector. My consulting practice provided small to mid-sized home medical equipment providers, home nursing providers, and home infusion providers with general operational and strategic advisory services.As the principal of the consulting practice, I identified and cultivated leads - I developed and presented proposals and scope of work agreements to prospective clients. I also served as the primary resource for client engagement and new business development for the entire portfolio of projects. I presented a numerous state, regional, and national conferences within the HME and homecare space - including keynote talks, general sessions, and breakout sessions. Topics included leadership, process improvement, employee engagement, performance management, best practices for improving operations within the HME industry, etc.

Planed, led, and directed performance improvement initiatives and projects throughout the organization using lean/general performance improvement tools, techniques, and conceptsServed as performance improvement facilitator and coach at various levels of organization Developed and delivered presentations and educational workshops on lean thinking and general performance improvement topics for leaders and staffDeveloped change management tactics and strategies designed to sustain process changes -assisted leaders with developing unit and process-level dashboards and data collection toolsProvided general consulting advice to managers, directors, and executives regarding process improvement opportunities, margin management tactics, workflow optimization techniques, productivity improvement tactics, and change management strategiesProvided on-going project management support at all levels of the organization for key projects and initiatives involving customer satisfaction, patient safety, productivity, efficiency, and workflow optimization, etc. Worked directly with leaders and staff to teach and implement lean tools and techniques including 5S, process mapping, value stream analysis, root cause problem solving and standard work Developed and delivered project management training program to leaders and staff in classroom settings and via just-in-time training at various levels of organization

Ann Arbor, Michigan, United States

I held numerous positions at the University of Michigan Health System (now "Michigan Medicine"). I started out as a home medical equipment delivery technician in 1994 and progressively worked my way up to additional positions with increasing responsibilities as my education continued.I was responsible for planning and leading various process improvement projects within the homecare division. I specialized in applying/teaching lean tools, techniques, and methods.

Schofield Barracks, Hawaii, United States

Received numerous awards and citations. Assigned to the 25th Infantry Division- Schofield Barracks, Hawaii. Infantry soldier - served as squad leader, radio operator, SAW gunner, etc.

Master'S Degree (Ma) Organizational Management, Organizational Leadership, 3.47

Master'S Degree (Ms), Industrial And Organizational Psychology, 3.32

Bachelor'S Degree (Ba), Health/Health Care Administration/Management, 3.56