Chris Call Email & Phone Number

Texas, United States

Sugar Land, Texas, US

- Creation of policies and risk assessments.- Solution selection, design, and implementation of business applications, including Office 365, Active Directory, and other business and infrastructure applications.

Terrell, TX, US

• Developed and executed the overall IT strategy and road maps, aligning technology initiatives with business goals to support company growth.
• Oversaw all core IT support & infrastructure functions, including Helpdesk, MS 365, Okta, MDM, AV, Networking, Compute/Storage, ServiceNow ITSM & ITOM, asset management, IT Audit, and enterprise applications.
• Successfully delivered Disaster Recovery solution and owner of the Plan driving failover RTO to 2 hours for business-critical operations.
• Led teams of IT professionals, providing mentorship, guidance, and fostering a high-performance culture leading to a 15% customer satisfaction improvement.
• Optimized infrastructure and IT operations, resulting in a 30% reduction in system downtime and a 20% increase in overall system performance.
• Implemented cloud-based IT systems, optimizing scalability, reliability, and cost-efficiency.

Amarillo, TX, US

• (Acquired)
• Lead, mentor, and coach the Operations teams, consisting of Network, Systems, Information Security, and AS400 operations (up to 20 resources) that implement projects and provide Tier 2 & 3 support, in addition to Tier.
• Assess solutions, architecture, and designs to align with business and bank strategy.
• Trusted advisor and partner with the business to deliver and support robust scalable solutions.
• Successfully deliver/implement solutions across the enterprise to support the business and deliver business outcomes.
• Owner of Change Management, IT policies, principles, procedures, strategy, governance, solution delivery, and leadership for IT.

Sugar Land, Texas, US

Acquisition of LegacyTexas Bank

Plano, TX, US

• Assess solutions, architecture, and designs to align with business and bank strategy.
• Trusted advisor and partner with the business to deliver and support robust scalable solutions.
• Lead, mentor, and coach the Delivery teams, consisting of Network, Server, Storage, Business Applications, Sharepoint Administration, and AS400 operations (up to 28 resources) that implement projects and provide Tier 2.
• Primary contact for all IT Audit and Regulatory requests. Responsible for tracking and setting audit controls for various types of audits.
• Owner of migrating IT services to a managed service provider and ongoing relationship management.
• Successfully deliver/implement hundreds of solutions across the enterprise to support the business and deliver business outcomes.

Dallas, TX, US

• Vetted and mentored an Architecture team and evolved the practice to become highly functioning and value-driven, results-oriented partner; resulting in, reduced re-work and consolidation of disparate systems, which.
• Reduced business recovery time from 100+ hours to 8 hours using VMware, NetApp, and SRM by architecting a successful co-located disaster recovery solution.
• Initiated a holistic strategy governing cloud services detailing types of solutions and data classifications that are candidates for SaaS or IaaS environments, the migration/delivery approach to be taken, how to.
• Governed standards alignment of multiple co-location and Public & Private Cloud (IaaS & SaaS) migrations reducing real estate, hardware, and support services by over $150K annually.
• A trusted advisor on 50+ high-level large initiatives and successfully obtaining buy-in from executives, including the strategic initiatives of IT Service Management, API Management.
• Reviewed/approved designs for 300+ enterprise and business applications delivering successful upgrades and migrations.

US

• Key member of senior management team and key contributor on strategic vision and direction, reporting directly to the CEO.
• Evaluate and select managed services vendor and successfully outsourced most of IT.
• Build and maintain Hyper-V virtual machine farm to create IT maintenance efficiencies and server redundancies, in addition to reducing hardware investment. Realized savings of $20K annually in effort and equipment.
• Architect a co-location solution to centralize services in a robust, protected, secure environment.
• Build SQL Server 2008 Failover Cluster to provide business continuity through increased up time and hardware redundancy.
• Manage multiple complex enterprise-level projects simultaneously, including mitigating risk, establishing/maintaining communication channels, and resource leveling, while aligning technology with the business’.

Indianapolis, IN, US

• Key member of senior management team and key contributor on mission critical company direction, reporting directly to the C-level executives.
• Manage multiple complex enterprise-level projects simultaneously, including mitigating risk, establishing/maintaining communication channels, and resource leveling, including consolidating and integrating 7 remote.
• Vendor and contract negotiations and administration.
• Design and lead development efforts of data warehousing project using OLAP cubes.
• Planning, implementing, and maintaining the company’s ERP system (Dynamics GP/CRM).
• Architect, manage, and deliver the development of in-house software integrating with ERP.

San Leandro, California, US

• Manage business and technical integration project of Spunkmeyer and Chippery totaling over $1M and lasting 9 months.
• Transform and align the company’s primary objectives into appropriate technical and service solutions to fulfill the business plan.
• Key member of senior management team and key contributor on mission critical company direction, reporting directly to the C-level executives.
• Manage multiple complex enterprise-level projects simultaneously, including mitigating risk, establishing/maintaining communication channels, and resource leveling.
• WMS (Geneva) rollout and integration with Dynamics GP.
• Lead technical staff to include: 24/7/365 Network Operations Center, Systems Administration, Development, and Help Desk delivering remote Enterprise Management Services & Solutions to the company’s business units.