Chris Call Email and Phone Number
cell: 972-256-6963email: chriscall75070@gmail.comSeasoned IT Director with 20+ years of enterprise architecture, strategic planning, and technology leadership experience in the banking/financial services and manufacturing sectors. Recognized for demonstrating a natural aptitude for data management and mining, as well as for creating and introducing solutions to increase data integrity while reducing costs, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include risk management, infrastructure development, financial services, consulting, warehouse and supply chain management, technology solutions, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, systems analysis and resource management to support efficiency and maximum returns. Colleagues describe me as a progressive, innovative, consultative, thought-provoking, driven, down-to-earth, technical and managerial expert who can be relied on to offer superior secure solutions that deliver profitable results, whilst mitigating risks.My Gallup CliftonStrengths fka StrengthFinder 💪Top 5:AnalyticalLearnerResponsibilityRelatorDeliberativeWhat does this combination of Top 5 strengths mean?• A Bridgineer: - Master at designing and creating bridges between information and people - All about interaction - with the world around them and inside their heads - Knowledgeable and approachable; often sought out for their sage advice - Typically exude an aura of calmness and serenity• Operates with a high degree of integrity and transparency• Strives to be a trusted partner• Takes great strides in delivering per commitment with high degree of accuracy• Thrives on responsibility and complex problem solvingIf this is something you need, please contact me✨My Passions:~ Decomposing complex situations and devising simpler, efficient solutions and processes. 💪~ Inspiring and empowering technology and business people through thought-provoking techniques and effective delegation.~ I have a passion and commitment to using technology to create efficient, risk-averse processes and solutions.~ Leading with integrity and transparency with the expectation of others holding me accountable.
Prosperity Bank
View- Website:
- prosperitybankusa.com
- Employees:
- 2475
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Prosperity BankTexas, United States
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Cloud And Communication Services ManagerProsperity Bank Apr 2024 - PresentSugar Land, Texas, Us
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It DirectorTexas Global Trust Company Aug 2023 - Apr 2024- Creation of policies and risk assessments.- Solution selection, design, and implementation of business applications, including Office 365, Active Directory, and other business and infrastructure applications. -
Director Technology Infrastructure & OperationsAmerican National Bank Of Texas Nov 2020 - Jun 2023Terrell, Tx, Us• Developed and executed the overall IT strategy and road maps, aligning technology initiatives with business goals to support company growth.• Oversaw all core IT support & infrastructure functions, including Helpdesk, MS 365, Okta, MDM, AV, Networking, Compute/Storage, ServiceNow ITSM & ITOM, asset management, IT Audit, and enterprise applications. • Successfully delivered Disaster Recovery solution and owner of the Plan driving failover RTO to 2 hours for business-critical operations.• Led teams of IT professionals, providing mentorship, guidance, and fostering a high-performance culture leading to a 15% customer satisfaction improvement.• Optimized infrastructure and IT operations, resulting in a 30% reduction in system downtime and a 20% increase in overall system performance.• Implemented cloud-based IT systems, optimizing scalability, reliability, and cost-efficiency.• Implemented automation and streamlined processes to support scalability and manage increased workloads.• Designed and implemented an IT Asset Management program (technical and procedural), resulting in a 15% reduction in unnecessary hardware and software expenses. • ServiceNow product owner setting strategy and assigning technical configurations for the platform (ITSM and ITOM). • Established key environmental and personnel performance metrics, resulting in a 10% increase in overall operational efficiency.• Built and cultivated successful IT teams through effective recruitment, training, and professional development.• Led an employee-facing IT Support organization, driving high levels of customer service and employee satisfaction.• Successfully deliver/implement solutions across the enterprise to support the business and deliver business outcomes. Notable examples of successful solutions delivered and/or supported include ITAM (Okta), PAM (CyberArk), End Point Management (CyberArk), SDWAN (Versa), Active Directory Management (Netwrix), ServiceNow -
Information Technology Infrastructure ManagerHappy State Bank Jul 2020 - Nov 2020Amarillo, Tx, Us(Acquired) • Lead, mentor, and coach the Operations teams, consisting of Network, Systems, Information Security, and AS400 operations (up to 20 resources) that implement projects and provide Tier 2 & 3 support, in addition to Tier 1 support teams of Help Desk and Desktop Support.• Assess solutions, architecture, and designs to align with business and bank strategy. • Trusted advisor and partner with the business to deliver and support robust scalable solutions. • Successfully deliver/implement solutions across the enterprise to support the business and deliver business outcomes.• Owner of Change Management, IT policies, principles, procedures, strategy, governance, solution delivery, and leadership for IT. -
Information Technology Operations & Delivery ManagerProsperity Bank Nov 2019 - Jul 2020Sugar Land, Texas, UsAcquisition of LegacyTexas Bank
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Information Technology Operations & Delivery ManagerLegacytexas Nov 2016 - Nov 2019Plano, Tx, Us• Assess solutions, architecture, and designs to align with business and bank strategy. • Trusted advisor and partner with the business to deliver and support robust scalable solutions. • Lead, mentor, and coach the Delivery teams, consisting of Network, Server, Storage, Business Applications, Sharepoint Administration, and AS400 operations (up to 28 resources) that implement projects and provide Tier 2 support, in addition to Tier 1 support teams of Help Desk and Desktop Support.• Primary contact for all IT Audit and Regulatory requests. Responsible for tracking and setting audit controls for various types of audits.• Owner of migrating IT services to a managed service provider and ongoing relationship management.• Successfully deliver/implement hundreds of solutions across the enterprise to support the business and deliver business outcomes.• Key contributor for acquisition/merger and systems conversion.• Designed and socialized IT Asset Management program (technical and procedural).• Manage multiple departmental budgets. Own IT Contract Administration and Purchasing functions.• Owner of Change Management, IT policies, principles, procedures, strategy, governance, solution delivery, and leadership for IT.• Developed and executed Change Management Program and Vulnerability Management Program.• Led and performed successful migrations to multiple cloud platforms, including Office365 and private vendor-hosted platforms. -
Enterprise Architecture ManagerTexas Capital Bank Aug 2012 - Sep 2016Dallas, Tx, Us• Vetted and mentored an Architecture team and evolved the practice to become highly functioning and value-driven, results-oriented partner; resulting in, reduced re-work and consolidation of disparate systems, which lowered expenses by $100K per year, and reduced duplicative work by an estimated 3000 man hours per year.• Reduced business recovery time from 100+ hours to 8 hours using VMware, NetApp, and SRM by architecting a successful co-located disaster recovery solution.• Initiated a holistic strategy governing cloud services detailing types of solutions and data classifications that are candidates for SaaS or IaaS environments, the migration/delivery approach to be taken, how to calculate cost benefit analysis and ROI, and what roles should be involved in the decision-making process, with the goals of reducing capital investments and providing quicker time to market. • Governed standards alignment of multiple co-location and Public & Private Cloud (IaaS & SaaS) migrations reducing real estate, hardware, and support services by over $150K annually.• A trusted advisor on 50+ high-level large initiatives and successfully obtaining buy-in from executives, including the strategic initiatives of IT Service Management, API Management.• Reviewed/approved designs for 300+ enterprise and business applications delivering successful upgrades and migrations.• Built, mentored, and led a team creating a center of excellence consisting of technical and business solutions architects providing business driven architecture.• Advisor in panels for business partner selection, vendor management, and contract negotiations & management, including managed services functions and data center co-location.• Set IT strategy and vision for the bank and ensuring IT alignment with the business holistically.• Originated sound strategic holistic direction for a technical staff that includes Network, Application Development, Information Security, Infrastructure, and Database Management. -
It DirectorAllflex Usa Dec 2007 - Jul 2012Us• Key member of senior management team and key contributor on strategic vision and direction, reporting directly to the CEO.• Evaluate and select managed services vendor and successfully outsourced most of IT.• Build and maintain Hyper-V virtual machine farm to create IT maintenance efficiencies and server redundancies, in addition to reducing hardware investment. Realized savings of $20K annually in effort and equipment.• Architect a co-location solution to centralize services in a robust, protected, secure environment.• Build SQL Server 2008 Failover Cluster to provide business continuity through increased up time and hardware redundancy.• Manage multiple complex enterprise-level projects simultaneously, including mitigating risk, establishing/maintaining communication channels, and resource leveling, while aligning technology with the business’ strategic objectives.• Build solutions including multiple SANs, replicating SANs, off-site backups, and disaster recovery.• Architect hybrid cloud and virtual desktop (VDI) solutions to produce annual savings of $60K in hardware and licensing costs.• Business partner selection, vendor management, and contract negotiations & management, including managed services functions and data center colocation.• Lead the technical staff that includes: Network/Systems Administration, Application Development, and Desktop Support.• Strategy, planning, costing, budgeting, application development planning/scoping, systems architect/administration, and personnel administration.• Manage, architect, design, and roll-out solutions to reduce costs, increase efficiencies using off-the-shelf solutions and in-house developed applications coded in C#, Delphi, SQL, SSIS integrated with ERP.• Formulate documentation; such as, RFP/RFI/RFQ, WBS, Statement of Work, Technical Specifications, Project Plan/Timelines/Charts, departmental Budget, Change Orders, departmental P&Ls. -
It DirectorCore Bts, Inc. May 2006 - Nov 2007Indianapolis, In, Us• Key member of senior management team and key contributor on mission critical company direction, reporting directly to the C-level executives.• Manage multiple complex enterprise-level projects simultaneously, including mitigating risk, establishing/maintaining communication channels, and resource leveling, including consolidating and integrating 7 remote sites’ Exchange Server, Cisco Call Manager, and Unity (VoIP) to a remote data center using an MPLS design creating annual savings of over $30K.• Vendor and contract negotiations and administration.• Design and lead development efforts of data warehousing project using OLAP cubes.• Planning, implementing, and maintaining the company’s ERP system (Dynamics GP/CRM).• Architect, manage, and deliver the development of in-house software integrating with ERP.• Evaluate, select, plan, develop and deliver company’s software and service products.• Lead the technical staff to include: Systems Administration, Application Development, and Help Desk delivering remote Enterprise Management Services & Solutions to the company’s business units.• Design and implement IT policies and procedures to deliver consistency and accountability. -
It DirectorOtis Spunkmeyer Dba Chippery Oct 2002 - Apr 2006San Leandro, California, Us• Manage business and technical integration project of Spunkmeyer and Chippery totaling over $1M and lasting 9 months.• Transform and align the company’s primary objectives into appropriate technical and service solutions to fulfill the business plan.• Key member of senior management team and key contributor on mission critical company direction, reporting directly to the C-level executives.• Manage multiple complex enterprise-level projects simultaneously, including mitigating risk, establishing/maintaining communication channels, and resource leveling. • WMS (Geneva) rollout and integration with Dynamics GP.• Lead technical staff to include: 24/7/365 Network Operations Center, Systems Administration, Development, and Help Desk delivering remote Enterprise Management Services & Solutions to the company’s business units.• Design and implement IT policies and procedures to deliver consistency and accountability.• Gathering requirements and preparing documentation; such as, RFP/RFI/RFQ, WBS, Statement of Work, Technical Specifications, Project Plan/Timelines/Charts, departmental Budgets, Change Orders, departmental P&Ls.• Planning, implementing, and maintaining the company’s ERP system (Great Plains).• Lead the design and development of the company’s web and eCommerce sites using Java and ASP.• Manage and negotiate all IT contracts with all external vendors/contractors.• Delivery of production/shop floor, HR, Warehouse Management, and accounting automation and controls.• Help Desk/Call Center management.
Chris Call Education Details
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University Of North TexasAccounting And Finance
Frequently Asked Questions about Chris Call
What company does Chris Call work for?
Chris Call works for Prosperity Bank
What is Chris Call's role at the current company?
Chris Call's current role is VP of IT | IT Director | Infrastructure Director | IT Operations Manager.
What schools did Chris Call attend?
Chris Call attended University Of North Texas.
Who are Chris Call's colleagues?
Chris Call's colleagues are Hope Alive, Crystal Carranza, Carlos Lizcano, Sidney Wilkins, Nanette Harwell, Melissa Sanchez, Alexander Martin.
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