Chris Cappo Email & Phone Number

Armonk, New York, Ny, Us

Upline Manager: Strategy, Operations, Sales Enablement and SW DevOps/CIO role for IBM's Intellectual Property team. $600M-$1.5B yearly business. Process transformation, including Sales Incentive Program and Sales Education Delivery. Designed and delivered enterprise-ready hybrid cloud IP deal fulfillment system. Key Accomplishments:- Critical Business Transformation projects (Sales Education Delivery, Incentive Program Design, Agile Deal Business Processes)- Selected among IBM's technical leaders, to participate in "Tech 2023" (Dallas, Texas)- Designer and lead for Enterprise-ready hybrid-cloud microservice application for managing deals through lifecycle.- SW project was selected by the IBM CIO organization as an internal IBM "Hybrid Cloud Success Story", June 2022 - Delivered an effective Sales Incentive Commission Plan Design. - Worked across IBM functions to integrate the IP business into IBM's deployment of Salesforce.- Trusted by senior executives as an advisor for a broad spectrum of HR, financial, strategy and execution programs.- Provided enablement of sellers via education roadmaps, technical vitality events and continuous learning.- Helped drive the business to deliver 7 consecutive years of sales/income performance above target.- Recognized among top 5% of IBMers, in terms of people management and personal performance.This team licenses Research assets and IBM Brand assets, as well as cross-portfolio Patents. This role directly supports the General Manager of Intellectual Property.

Armonk, New York, Ny, Us

Upline Manager: Operations, Contract execution, Sales pipeline management for Software Development and Lab Services teams. Global scope, over 3,500 employees and a $1B development budget. Directly supported IBM GMs and SVPs - including IBM’s to-be CEO, Arvind Krishna.Key Accomplishments:- Drove business automation and efficiency improvements totaling over $200M.- Key leader in build-out of Lab Services from 500 person to 1,500 person worldwide team.- Functional (upline) manager of SW development teams that delivered critical labor tracking and utilization platform for Lab Services.- Enabled Dev teams to deliver critical SW platforms for IBM's Systems business - including hypervisor services, storage management, compute, networking services and encryption.- Closed every operational development plan at budget, and ran the business at or below budget, every year.

Armonk, New York, Ny, Us

Manager: Business Operations. "Startup" within IBM, delivering custom ASICs and cell processors to Microsoft (xBox), Apple (Mac) and United States DOD (flight systems), as well as other demanding clients, worldwide.Key accomplishments:- Enabled team to deliver cell processor for xBox, on time, at spec and on budget.- Created integrated sales dashboard - pipeline management, win/loss analysis, deal progression analysis and weekly summarized senior executive reports.- Performed deep business analysis on histogram of deal performance; focused the team on longer term, larger opportunities and helped identify 'problem' deals early, allowing redirection of resources and significant cost savings as well as revenue performance.

Armonk, New York, Ny, Us

Portfolio Development Plan manager. All aspects of headcount and financial planning for $1B System Z (Mainframe) development budget, worldwide. Lead for plan re-engineering. Leader of a world-wide matrix team of operations and planning professionals.Key accomplishments:- Delivered the first IBM Z-branded mainframe, on time and under budget.- Moved the business away from yearly "big bang" development budget planning to ongoing dynamic planning. Built stakeholder consensus from the line management team up to the IBM Senior VP level.- Drove a key project around re-qualifying CPU modules for early systems access (pre-GA), back through IBM Microelectronics re-work process -- saving approximately $100M in development expense and several months of lead time.- Created and drove a development "feature grievance board" of key stakeholders, including development leads, executives and client perspective SMEs -- to prioritize delivery of feature/function within the IBM Z platform.

Armonk, New York, Ny, Us

Various programming and systems integration roles; Semiconductor, active and passive components reliability modeling algorithms, laboratory analytical services fulfillment systems. USA based manufacturing systems integration with SAP. Founding member of IBM's Analytical Laboratory Services client-facing business.Key accomplishments:- Built a new business from the ground up, opening up IBM's unmatched materials analysis laboratory to external clients. Ran SW development and operations for this business, as well.- Designed an acceleration model for EEPROM environmental/usage simulation, and implemented in APL2.- Designed and implemented a part number compression algorithm for the entire library of IBM's procured and manufactured parts - utilizing a sequential/offset paradigm that saved approximately 90% of DASD and a processing time reduction of over 10x - saving IBM millions of dollars.- Created the first design and implementation of encryption based on transcendental mathematical functions, using separate key pairs for every block of data being processed.

Master Of Science (Ms), Computer Software Engineering

Bachelor Of Science (Bs), Computer Science