LinkSquares is the company behind the AI-powered contract management platform of choice for legal teams aiming to move their business forward faster.Attainment:- Jul'24: 211% to Quarterly Goal- Q2’24: 153% to Goal- Q1'24: 118% to Goal (Quota Increased by 183%)- Q4’23: 603% to Goal- FY23: 170% to GoalAchievements:- President's Club 2023- Rookie of the Year 2023Projects:- Feature Request Process and Analysis Redesign (Owner)- Risk Reason Playbook Operationalization and Mitigation Monitoring (Owner)- Success Plan Program Launch (Contributor)

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner.

Trusted advisor to strategic accounts within Mid-Market. Partnering with key executives to drive incremental results from their conversational sales, marketing, and service strategy.

Subject Matter Experts (SMEs) are internal educators that on top of their duties for their full-time Drift position, onboard new hires and train them on our advanced platform, serve as a point-of-contact for Drifters needing an SME on a customer call or SME consultation, and an advocate for our external customers' needs.

A trusted advisor and executive point-of-contact for a diverse set of mid-market customers.Customer Success Manager behind 4+ published case studies.

Servicing strategic and complex accounts on Drift's highest service tier.Trainer for new hires on the product, common marketing channels in the B2B industry, and customer strategy.Developed and ran inter-team monthly socials aligning with leadership's annual goal of increasing connectedness between peers considering a switch to remote work.

Iterated on customer retention strategy for a 1:Many team servicing $8.9M in annual revenueStructured the identification of accounts with expansion opportunities and execution of strategic engagements

- Lead of Customer Success and Support- Foundational Marketer, deployed v1 of content strategy and strategist for digital- Built social brand following leading to Twitter verification- Writer of the first 130+ help documents- Onboarded 80+ customers into the platform and serviced our highest paying customers- Architect of in-app onboarding flows, e-mail nurture campaigns, and autonomous up-sell programs- Creator of the autonomous churn save offers that aided in reducing financial losses--A catalyst in reaching #1 Product of the Day on Product Hunt twice.Maintained a 95% CSAT.

- Lead of Social Media and Social Outreach- Implemented Hubspot and Hubspot Blogging- SEO and Organic Marketing- Email Marketing and Strategy

- Implemented Salesforce into the company’s Sales and Marketing Stack.- Led training for the C/VP-Suite and 8 Full-time Sales Representatives.- Managed the setup and deployment of our Salesforce data structure.- Built out the customized strategy for deployment and adoption of Salesforce across the company.- Curated all email communications to customers- Acting technical writer for new product lines

- Entirely redesigned website- Implemented Hubspot, Intercom, and Drift- Built out a new Sales and Marketing Strategy- Lead Social Media and Paid Ads- Improved SEO and Organic MarketingStats;- Doubled Sales YoY- 5x Web Traffic in 6 Months of Content Marketing (5k ➝ 25k / month)- 3x More Leads from Marketing with 38% Increase in Lead to SQO