Chris Carlis Email & Phone Number

Bartlesville, Oklahoma, United States

• I.T. Payment Systems Business Analyst assigned to multiple projects intended to increase mobile app transactions at Phillips 66 stations; including enhancements and maintenance to the Phillips 66 Fuel Forward app.
• Elicit, document, and manage requirements and user stories (authored over 200 to date).
• Review and approve system designs.
• Write test cases (authored over 400 to date).
• Develop and manage manual and automated regression test plan.
• Conduct mobile app and platform testing.

Tulsa, Oklahoma Area

• I am currently assigned at the Bank of Oklahoma as a Quality Assurance Lead and have worked on several projects.
• Assist with eliciting, documenting, analyzing and managing system and process requirements
• Assist with process mapping
• Develop and manage test plans
• Write test cases (have written over 600 to date)
• Execute test cases

Tulsa, Oklahoma Area

• Jobing Confidential Assigned to Williams EnergyTulsa, OK July 2017 – June 2018Williams had a series of IT initiatives aimed at improving internal processes to increase efficiency, enhance documentation and reporting.
• Analyzed and managed system and process requirements
• Developed test plans
• Wrote over 200 test cases
• Managed the testing efforts
• Developed 20 training videos and 6 training documents. Jobing Confidential Assigned to Bank of OklahomaTulsa, OK January 2016 – June 2017The Bank of Oklahoma had a series of IT initiatives intended to enhance the.

Oklahoma City, Oklahoma Area

• American Energy Partners, LP was a new oil and gas company with an Information Management team tasked with efficiently and effectively implementing software systems needed to facilitate business processes. I served as.
• Documented and analyzed over 80 business processes
• Facilitated requirements elicitation sessions
• Managed supply chain management system selection process
• Developed test plans
• Wrote over 60 test cases

Tulsa, Oklahoma Area

• Assigned to Williams Energy for their FlowCal Natural Gas Liquids Measurement initiative
• Facilitated requirements elicitation sessions
• Analyzed and managed system and process requirements
• Assisted with development of test plan
• Wrote over 200 test cases
• Serve as Test Lead

Chesapeake Energy, Oklahoma City, OK

Program: Excellence Through Simplification- PeopleSoft Initiative > Assisted with development of over 60 PeopleSoft training lessons across the Accounts Payable, Accounts Receivable, General Ledger and Purchasing modules > Developed 32 PeopleSoft student learning exercises > Developed 6 PeopleSoft Accounts Receivable User Guides and 4 PeopleSoft General.

Tulsa, OK

• Facilitate student learning of Computer Basics and Microsoft Office Suite 2007 applications including Word, Excel, PowerPoint, Access and Outlook
• Develop project plan for implementing an online student learning platform

Tulsa, OK

• I was assigned to the project team to work on the company’s largest initiative to date. Project goal was to transition approximately 200,000 active and previous customer accounts from an older CIS to an established CIS.
• Created or enhanced over 300 test scenarios and cases
• Supported execution of test cases
• Identified and assisted with the resolution of risks and defects detected during test case execution
• Participated in system and process requirements workshops for five different service towers.
• Developed, enhanced or reviewed over 50 business process maps for two service towers

Tulsa, OK

• Project involved developing a system that enabled customers to view statements online via their web accounts. Project scope included updating customer web accounts to include links to view statements, sending emails to.
• Assisted with development of 5 business processes to handle email notifications that were returned as undeliverable
• Worked with BA, Technical Analysts and Developers to create and approve system process workflow
• Assisted with development of 2 training modules and curriculum

Tulsa, OK

• Goal was to build system and business processes to reduce amount of returned US Postal Service Mail from over 5% to 1%, and to maintain a rate at or near 1%.
• Assisted with gathering and documenting of requirements for business process enhancement
• Identified and managed risks associated with transition of processes to the Tulsa back office
• Assisted with resource allocation
• Created or updated 15 process documents
• Assisted with development of 15 training modules and curriculum

Tulsa, OK

• Provided subject matter expertise in projects involving system upgrades and business process changes
• Served as lead on several special projects
• Managed department of 19 analysts responsible for handling online transaction exceptions and customer facing processes
• Ensured SLAs and KPIs were met
• Developed process job aids
• Trained analysts to work various processes

Tulsa, OK

• Analyzed and reprocessed online transaction exceptions related to customer acquisition, enrollments and account maintenance
• Developed or assisted in the creation of several process job aids
• Consistently met SLAs and KPIs

Tulsa, OK

• Facilitated student learning of Computer Basics and Microsoft Office Suite applications including Word, Excel, PowerPoint and Access
• Developed curriculum for teaching MS Word, Excel, and Access & PowerPoint.
• Assisted with student counseling and retention.

Masters, Information Systems Management

B.A., Communications