Christopher Carneal Email & Phone Number

Lancaster, Pa, Us

Luxembourg, Luxembourg, Lu

Lancaster, Pa, Us

Design and architect the end user computing environment that provides the best user experience while constantly evaluating and implementing new hardware and software products to support the business.• Design, support, and maintain the Microsoft System Center Endpoint Manager/SCCM environment.• Provide ability to remotely manage endpoints that are not always connected to the network by implementing Cloud Management Gateway and adding Co-management capabilities. Current projects include adding Intune management and AutoPilot implementation.• Build and maintain operating system deployments for client computers for all sites globally. Completely re-engineered the image process to reduce the time to image from 3 hours down to 45 minutes.• Interface with technology partners to define end user computer standards, manage the relationship with our vendor, negotiate pricing, monitor spend to stay within our annual budget. Right-sized the current laptop and desktop offerings which resulted in a savings of over $60k annually.• Work with business partners to implement new technologies and software programs.• Partner with the cybersecurity team to migrate all endpoints from Cylance to Microsoft Defender ATP

Waltham, Ma, Us

Provide engineering and technical support of the SCCM environment to support operating system deployment, application deployment, and security updates for end user computing.• Utilize Microsoft SCCM to create and deploy Windows 10/7 enterprise images for corporate computers.• Provide support for deploying Microsoft patches on a monthly basis.• Provide support to desktop technicians with SCCM client issues on end user PC’s.

Philadelphia, Pa, Us

Responsible for providing advanced technical support and engineering to the end user device environment including mobile phones, tablets, thin clients, PC’s, and other end-user devices that provide services to the business. Support Microsoft Hyper-V server environment and implement backup/recovery strategy. • Utilize Microsoft SCCM 2012 to create Windows 8.1/7 enterprise images for corporate computers.• Interface with hardware/software vendors to determine corporate standards and negotiate pricing.• Evaluate, configure, and test desktop and mobile solutions that deliver services to the business.• Engineer and deploy solutions for specialty requirements for various business units.• Support MobileIron infrastructure for mobile devices including mobile phones and tablets.• Manage Microsoft Hyper-V servers and implement backup/recovery standards for these servers.• Manage desktop technician resources for PC/laptop replacement project.

Allentown, Pennsylvania, Us

Responsible for providing advanced technical support and engineering to the end user device environment including mobile phones, tablets, thin clients, PC’s, and other end-user devices that provide services to the business. Support Microsoft Hyper-V server environment and implement backup/recovery strategy. • Utilize Microsoft SCCM 2012 to create Windows 8.1/7 enterprise images for corporate computers.• Interface with hardware/software vendors to determine corporate standards and negotiate pricing.• Evaluate, configure, and test desktop and mobile solutions that deliver services to the business.• Engineer and deploy solutions for specialty requirements for various business units.• Support MobileIron infrastructure for mobile devices including mobile phones and tablets.• Manage Microsoft Hyper-V servers and implement backup/recovery standards for these servers.• Manage desktop technician resources for PC/laptop replacement project.

Philadelphia, Pa, Us

Evaluate, package, and deploy software applications to the enterprise. Manage the application lifecycle of standard applications and provide reporting on licensing and usage through SCCM. Assist in supporting end user devices, such as iPads and iPhones.

New York, New York, Us

Plan, implement, and support electronic communications for users around the world. This includes the email client, email servers, and Blackberry communications platform.• Led project to convert over 50,000 users from Novell GroupWise email client to Microsoft Outlook email client. This included the defining of required user settings, testing of the proposed solution, and 3rd level support of the client after it was implemented.• Provided 3rd level support of the messaging infrastructure, 24 hours a day, 7 days a week.• Participated in multiple projects as the technical representative for the Global Messaging Team.• Worked with team members and Novell on site expert to upgrade and document upgrade process for Linux server patches.

New York, New York, Us

Administered and maintained the database of over 3,000 applications used by Wyeth Pharmaceuticals. Created policies and procedures for application packaging that determined the global standards all application packagers must adhere to.• Technical lead of project to plan, construct, deploy, train users, and maintain Credant Mobile Guardian encryption software for deployment to 50,000+ desktop and mobile computers. Worked with the vendor to create appropriate client installation and security policies. Completed installation to over 700 senior executives and staff. Trained support staff on use and administration of the product.• Re-engineered the Application Certification processes to update and streamline the process. Reduced the overall time required by engineers to process applications from a six week turn-around to a 3 week turn-around.• Acted as the security administrator responsible for the activation and removal of accounts for users who required access to the application database.• Interfaced with the database team for all maintenance and troubleshooting issues with the application database.• Evaluated the need for enhancements to the application database.• Led a project to evaluate mainstream workflow applications to determine feasibility of replacing the custom application currently in use with an off the shelf product.

New York, New York, Us

Managed the team of engineers that packaged global applications and provided 3rd level support to the regional and local application engineers. • Acted as liaison to the Director of Global Desktop Solutions. • Led application repackaging effort to convert over 3,000 Novell SnAppshot applications to Microsoft msi format for deployment to Windows XP PC’s. Completed the 6 month project in 4 months. • Project manager and main point of contact with outsourced vendor that created custom application packages.

New York, New York, Us

Repackaged applications for distribution to internal clients. Interfaced with various requesters to determine required application settings and functionality. Processed all applications to required company standards.

New York, New York, Us

Responsible for building, testing, troubleshooting, and implementing application installations at the Richmond, VA locations for Wyeth Consumer Healthcare and Wyeth Pharmaceuticals. Followed corporate guidelines and practices for building and implementing applications into production. Coordinated deployments with other Wyeth sites. Assisted with researching and implementing new technologies to improve processes and achieve greater success in the creation and deployment of applications. Created qualified/validated images and completed supporting documentation in support of Manufacturing Execution Systems implementation. Acted as Project Manager for the Shared Services Richmond IS team for multiple projects. Team member of multiple Team of the Quarter award recipients

Us

Level 3 Desktop Support Technician Troubleshoot hardware, software, and network connectivity problems for Wyeth employees. Responsible for researching and entering new projects for desktop technicians. Supported over 20 customized software programs used by the Business Units. Involved with various departmental projects; including Groupwise 5.5 rollout, Internet Explorer 5.0 upgrade, and desktop standards committee. Assisted in Y2K remediation.Support Center SupervisorCoordinate phone coverage for Support Center. Act as liaison between Support Center technicians and Support Center Manager. Trained new Support Center technicians. First point of escalation for issues Support Center technicians were not able to resolve. Maintain new projects database.Support Center TechnicianTroubleshoot hardware, software, and network connectivity problems over the telephone for Wyeth Consumer Healthcare and Wyeth Pharmaceutical employees.

Responsible for daily network back-ups. Desktop support that included desktop PC and printer troubleshooting. Solve customer billing and merchandise problems. Process returns and credits. Interface with company vendors to resolve return issues.