Chris Brink ✌ Email & Phone Number

Citrus Heights, Ca, Us

Rancho Cordova, Ca, Us

Perform advanced data analysis including sampling, modeling, and evaluation of statistical metrics.Perform project conceptualization, design, methodology, data mining, analysis, risk adjustment, presentation of report results and development of business recommendations.Research and evaluate trends, forecasts, interventions and impacts. Formulate recommendations for VSP Individual Vision Plans, and provide information for decision and project support.Develop recommendations for key messages to internal, external, and strategic business partners.Provide consultation on system design and analysis to achieve business objectives.

Rancho Cordova, Ca, Us

Collect and design partner-specific performance data presentations, including data for eBusiness Platform partners like eHealth, USAA, Quotit, and Arthur J. Gallagher & Co.Refactored, redesigned, and standardized procedures and calculations for all subscriber-level reporting in the individual plan space. Refactored and enhanced the efficiency of the SQL logic to extract subscriber data from the data warehouse. These improvements took a system process that took several hours to run down to only minutes.Created new SQL logic for several regular executed campaigns. This allowed for timely, consistent production of campaign data at regular intervals with very little manual intervention.Collaborate regularly with the Business Analyst and technical teams to identify and deliver reporting improvements and automation. Collect and present data for the purposes of growth projections, PLR, and churn analysis.

Rancho Cordova, Ca, Us

Developed, tested, and managed the rollout of the new Siebel Open User Interface (UI). This included software installation on new VMs, testing, and resolution to various upgrade issues, and customization of the UI using Javascript-based framework (formerly ActiveX). Developed and implemented integration of Eloqua using Siebel’s out-of-the-box Enterprise Integration Manager Component. Designed, developed, and implemented RTF/XSL templates as a solution for generating brand compliant proposals via Oracle Policy Automation (OPA).Developed enhancements, defect fixes, and refactored Siebel eScript in combination with repository configuration using a proprietary development environment.Developed, documented, and maintained detailed procedures supporting critical enterprise processes in the inter-departmental Wiki repository.Coordinated monthly activities for all releases delivered by the IT Department.Developed automated batch processes that provided guidance to supporting developers for daily check and monitoring routines of the Siebel production environment.

Rancho Cordova, Ca, Us

Designed and delivered enterprise-wide documentation and preparation guidelines for Siebel related enhancements effecting all developers, testers, trainers and subject matter experts.Participated in monthly Siebel releases with a variety of roles, including release coordinator (business), business analyst, tester, and data administrator.Managed, designed, and documented all processes for Siebel user support (data and application administration) including a Crystal Reports library to generate analytics for monitoring and managing support tickets resolved by the team on a monthly basis.Wrote substantial procedures for the business area using Information Mapping® guidelines.Performed as Lead Analyst to implement a Siebel Large Account rollout. This included guiding assigned analysts to ensure milestones were met and requirements were thoroughly documented.Utilized Agile Methodology to define processes for numerous operation-wide business rollout applied as a monthly release cycle.Established and maintained a comprehensive library of SQL queries that allowed our team to efficiently analyze Siebel data.

Rancho Cordova, Ca, Us

Administered and assisted clients and internal sales staff in all matters of billing (including posting of revenue), membership, and contractual documentation.

Rancho Cordova, Ca, Us

Assisted providers and VSP members, via inbound call center calls, in matters pertaining to the authorization and issuance of benefits.

New York, New York, Us

Assisted customers, via inbound call center calls, with their student loans in regards to payment plans, loan consolidations, and deferment options.

Mobile And Desktop Web Developer Certificate Program, Computer And Information Sciences And Support Services

General Studies

Hs Diploma, High School/Secondary Diplomas And Certificates