Senior Associate
Toronto, On, Ca
- Crisis Management Program AssessmentsAssessed the existence, completeness, and effectiveness of critical crisis management program success factors against client’s current processes.Established, evaluated, and finalized program recommendations with key stakeholders based on the outcome of the overall crisis management program assessment.- Crisis Management Organizational Design Assisted in identifying Response and Crisis Management Teams including leadership, core members, as well as embedded teams and alternates.Reworked existing crisis management plans in order to unify and rationalize plans to be used universally for headquarters, buying offices, stores, and distribution centers. Continually educated and trained key stakeholders in all facets of the crisis management organization and design. - Crisis CommunicationsCreated response and crisis management job aids which contained activation steps, roles and responsibilities, functional “top plays”, and key crisis contact information.- Assisted in deployment of an Emergency Notification System (ENS) to be used to inform personnel of business disruption, crisis scenarios, and perform effective incident management.- Crisis Management Enterprise Integration Established program structures and policies to ensure that all levels within the enterprise had clear and decisive roles for crisis management. These levels spanned from C-level executives, functional leadership, and site leadership, all the way down to representatives from each individual business function. Ensured that decision-making within the business unit is dissolved to the lowest appropriate level to support the business objectives of empowering and growing the competence of line decision-makers.Assisted in maturing overall supply chain crisis management program to assist client in achieving continuity of critical business processes and information flows under crisis, disaster, or event driven circumstances.
