• Collaborate with cross-functional teams to develop customized solutions and achieve sales objectives• Effectively communicate complex technical concepts to all end users, including the C-Suite team• Analyze customer requirements, understand market trends, and position products or services effectively.• Restructured data center services, resulting in cost savings of $100k annually• Successfully migrated PBX phone system to VOIP system, improving communication efficiency by 30%Key Achievement: Reduced end-user file syncing issues by 65% migrating on-premise user files to cloud-based solution, and enhancing end-user security by 40% implementing MFA.

• Managed installation of new hardware and software across multiple locations.• Performed routine tasks such as patching operating systems, backups, and antivirus updates.• Developed user documentation related to system functionality and troubleshooting procedures.• Diagnosed and resolved hardware and software issues, ensuring smooth operation of 8+ IT systemsKey Achievement: Recognized as Employee of the Quarter for outstanding performance

• Diagnosed hardware and software issues, providing timely solutions to support hospital operations.• Remained up to date with advances in technology and industry best practices.Key Achievement: Implemented a new practice management software called Avimark, resulting in a 40% increase in user efficiency.