Christopher Chartrand Email & Phone Number

Insurance Innovation Insights

• Founded Chartrand Advantage LLC to provide executive level consulting for insurance processing and technology. Working directly with Brokerage General Agents, Carriers, Medical Providers, and Technology Vendors to.
• Interim Chief Operating Officer
• Acting Chief Information Officer
• Selected new critical business systems including vendor selection, requirements documentation, RFP preparation/ response analysis, system evaluations, and contract negotiations
• Developed Business Continuity and Disaster Recovery programs for large BGA
• Re-designed application processing organization and workflow for increased productivity and reduced cycle time

• Developed strategy to improve the implementation of technology based business solutions. Created Six Sigma-like 90 person team to deliver projects on time, on budget meeting promised business benefits.
• Increase on time delivery of projects by 80% by developing software project methodology that clearly defines roles, responsibilities and provides guidelines and templates.
• Drove 100% adoption by creating training and tools for new methodology covering project management, business analysis, software development, and quality assurance.

• New policy processing and underwriting for a $280 million life insurance and $180 million long term care insurance business. Lead organization of over 700 associates with $105 million budget responsibility.
• Led service turnaround to become industry leader in service
• Reduced new business cycle time by 50% to industry leading 27 days
• Created new Universal Life high touch service team which increased sales by 200%

• Provide policyholder support for $10 billion insurance business that provides life insurance, annuities, and long term care insurance. Led organization of over 500 associates with $31 million budget responsibility.
• Transferred 150 people annuity support to Lynchburg providing a $ 1.7 million cost reduction.
• Implemented master scheduling and capacity management techniques along with enabling technologies in call enter to provide more efficient and consistent staffing. New techniques allowed 20% call volume increase with.
• Simplified transaction processing by creating simple, common transaction from multiple transactions that had been in place across three businesses and seven systems.
• Developed and implemented new career path for call center associates. Created new job descriptions along with training and testing to allow associates a clear view of how they could progress. New salary plan was.

• Provide IM support to $1.8 billion insurance business. Re-organized staff of 260 to more effectively align with business objectives. Developed $57 million budget focusing on strategic initiatives and reducing support.
• Design and implemented industry changing new policy application issue and underwriting system, which reduced cycle time from 45 days to 20 days. 17 patents were applied for.
• Taking the lead in the industry to develop better information exchanges and developing new XML standards
• Implemented automated insurance policy print/assembly reducing cycle time from 5 days to 1 day and saving $3 million annually
• Implemented imaged enabled work flow for new business processing reducing cycle time by 10 days and saving $5 million annually

• Provide IM support to $430 million business with manufacturing in US, Europe, Pacific and South America. Developed IM Vision and Strategy to allow business to move from separate polar organization to a truly global.
• Developed E Commerce strategies for US division
• Increased employee productivity by implementing global email system, a global Internet site and a global Intranet
• Manufacturing achieved 95% or better performance to commitments due to a new scheduling software implemented

• Started new Shared Services group to consolidate GE’s European Businesses accounting operations. Opened Shared Service Centers in Belgium, France, Germany, Spain and the UK.
• Set-up software support team to support a single accounting platform to be used through out Europe. Project will allow GE Europe to reduce its workforce by 250 people
• Led a council of all GE IM Leaders in Europe to develop best practices, share applications and resources, and develop GE’s IM talent in Europe. Represented Europe at GE’s US IM Council meetings
• Increased business to business communication by implementing pan European email
• Reduced maintenance costs by outsourcing desktop and network support

managed informationsystems, hardware, computer room, and telecomm for GE's two consolidated accounting centers

Mba, Business

Bs, Computer Science