Administrative, Customer Service & Consulting Professional with over 10 years expertise in meeting customer needs and resolving customer challenges with creative, resourceful problem-solving acumen. Quickly develops professional rapport and relationships with key customers and internal decision-makers. Provides counsel by intently listening and probing for customer needs while resolving complex problems. Uses persistent and tactical customer follow-up to ensure satisfaction. Works independently while managing multiple customers, projects and simultaneous tasks. Increases company revenue by earning trust, giving exceptional customer service and providing positive resolution with a win-win focus.Customer Service Expertise: •Outstanding Marriott Hotel Front Office Supervisor 3+ years. •Employee of the Month, Minneapolis Airport Marriott (585 Rooms), Bloomington, Minnesota•Awarded 11 Service Stars for exceptional guest relations. Minneapolis Airport Marriott, Bloomington, Minnesota•Commended by a frequent guest for outstanding, personalized service with a personal letter to J.W. MarriottSales, Telesales & Business Development Expertise:•Founded & developed 4 successful businesses.•Obtained new high profile municipal/regional/statewide accounts.•Increased billings of an existing account by 40%.•Awarded Sales “Rookie-of-the-Month”, October 2007 (80 Hours/.5 Sales Per Hour).•Received bonuses regularly for exceeding weekly sales goals.•Showcased to investors, candidates & new hires for exemplary sales techniques and phone etiquette.Specialties: * Exceptional Customer Service Attitude & Performance* Relationship Development & Communication* Resourceful, Creative Problem-Solving* Organized with a Detail Orientation* Client & Interpersonal Relations - Great Listener & Rapport-builder* Account Management & Development* Multi-Tasking & Project Management
Listed skills include Social Media, Social Media Marketing, Marketing, Relationship Management, and 37 others.