Christopher Christmas Email and Phone Number

Responsible for the oversight and optimization of 75 aviation flights for major international airline. Managed, supervised, and trained, 25+ employees; implementing procedures to increase morale, and productivity. • Developed and oversaw process improvement and implemented quality control measures to ensure client satisfaction. Developed, implemented, and monitored new departmental quality improvement procedures to increase recruitment and retention of team members. Promoted twice in one year due to performance and increase in customer satisfaction. Consistently ranked as a top performing manager responsible for the largest accounts awarded to including international accounts.

Owned/operated a successful logistics business for over five years. Handled shipping, distribution, and quick deliveries to customers. Dedicated clientele consisted of the following: US Postal Service, Walmart, Triangle-area hospitals, Firestone Automotive, Pilkington, and various office supply stores. Led staff in ensuring that delivery, reliability, and customer satisfaction goals were met.

Transport loose materials including dirt, rocks, sand, coal and gravel. Haul materials from one place to another, following a schedule for pickups and deliveries of materials. Verify the types of materials being hauled, as well as their weight. Clearly communicate with other relevant parties to make sure deliveries are according to job specifications and timetables. Maintain a good understanding of math and angles to properly position the bed to dump materials in measured amounts.

Responsible for all daily operations including bookkeeping, securing new accounts, managing personnel, equipment, schedules, supplies, and inventory. Established and monitored annual budget while preventing overages, minimizing burn rate, and supporting sustainability. Developed daily checklist and protocols to ensure high standards of customer satisfaction and worker safety. Provided quality control and oversight for services provided on homes, vehicles, and officesCleaned and refurbished new and used automobiles.

Delivered packages and mail to businesses and people in delivery area. Set up route and deliver mail six days a week. Placed packages and letters in mailbox or alternate delivery location. Ensured people sign off for receipt of packages. Arranged mail in delivery sequence. Collected money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail. Left notices on customers' doors informing them packages could not be delivered and will be held. Sold stamps and money orders. Answered questions about postal regulations. Provided change-of-address cards and other postal forms when requested. Operated approved vehicle to deliver mail or walk on foot. Provided exceptional customer service.

Actively engaged with dual-diagnosed boys and girls in a 24/7/365 residential facility. Provided structure for treatment and engaged with family & treatment teams to create and work towards future goals, and improved independent living skills.

Understood automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.Developed customers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.Qualified buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.Demonstrated automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.Closed sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.Provided sales management information by completing reports.Updated job knowledge by participating in educational opportunities; reading professional publications.Enhanced dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Rose to the rank of Third Class Petty Officer, E-4, responsible for maintaining aviation and electronic supplies, negotiating contracts, maintaining inventories, preparing reports, and dispensing parts. Charged with ensuring 100% readiness of F-14 Fighter Squadron by providing 24-hour logistical support, and was instrumental in all flight line refueling operations in the Persian Gulf during Operation Southern Watch. Received accolades for outstanding logistical support.