Chris Cierans Email & Phone Number

Limerick, County Limerick, Ireland

Partner closely with the Sales and Marketing leadership team to develop measurable projects to improve sales processes and improve the customer experience end to endProvide Analysis on KPIs for account managers and team performance to help support business decisions and identify areas for improvementProduce weekly and monthly reporting for the sales organization to identify key trends and significant changesWork with Sales teams to drive their understanding and adoption… Show more Partner closely with the Sales and Marketing leadership team to develop measurable projects to improve sales processes and improve the customer experience end to endProvide Analysis on KPIs for account managers and team performance to help support business decisions and identify areas for improvementProduce weekly and monthly reporting for the sales organization to identify key trends and significant changesWork with Sales teams to drive their understanding and adoption of key processesHelp make business improvements and decisions through analysisBuild and foster relationships with Marketing, Product Development, Operations and Service Delivery to align and optimise end to end processes Show less

Limerick, County Limerick, Ireland

Manage, liaise and collaborate with key commercial stakeholders. Facilitate performance through process improvements. Analyse data to drive and support key strategic decisions. Develop effective sales strategies to achieve weekly, monthly and quarterly sales targets. Identify and exploit coaching opportunities by conducting lower quartile analysis across key metrics.

Limerick, Munster, Ireland

Responsible for managing, coaching and driving the performance of the Customer Service team to achieve KPIs. ● Being a point of escalation for all customer service issues.● Ensuring consistently high levels of customer excellence at all times.● Acting on customer feedback.● Motivating customers to use the company's services more.● Developing strong links to internal and external stakeholders.● Providing clear leadership and direction to the customer service… Show more Responsible for managing, coaching and driving the performance of the Customer Service team to achieve KPIs. ● Being a point of escalation for all customer service issues.● Ensuring consistently high levels of customer excellence at all times.● Acting on customer feedback.● Motivating customers to use the company's services more.● Developing strong links to internal and external stakeholders.● Providing clear leadership and direction to the customer service team on a daily basis.● Inspiring and leading customer service teams.● Promoting a hardworking, successful and pleasant team environment.● Actively identifying areas where processes and systems can be improved so that costs can be saved or revenue increased. Show less

Limerick

Qqi Level 6, Supervisory Management, Distinction

Leaving Certificate