Chris Clayton Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

Farmington, Utah, Us

𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗼𝗳 𝗖𝗹𝗶𝗲𝗻𝘁 𝗮𝗻𝗱 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀Fueling growth through post-sale excellence and enduring partnerships. I take charge of every aspect of client and partner success, including:𝗢𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗶𝗻𝗴 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗰𝗹𝗶𝗲𝗻𝘁 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 throughout the fulfillment process, ensuring clarity and satisfaction at every turn.𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝘀𝘁𝗿𝗼𝗻𝗴𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 post-fulfillment, turning satisfied clients into long-term partners.𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰𝗮𝗹𝗹𝘆 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗿𝗲𝗻𝗲𝘄𝗮𝗹𝘀 𝗮𝗻𝗱 𝘂𝗻𝗰𝗼𝘃𝗲𝗿𝗶𝗻𝗴 𝘂𝗽𝘀𝗲𝗹𝗹 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 to maximize value for our clients and our business.With a relentless focus on delivering top-notch service and tangible results, I ensure our clients stick around and grow with us. My mission is to transform client relationships into meaningful and lasting partnerships that drive success for everyone involved.

Farmington, Utah, Us

B10 Capital has a mission to help the builders, innovators, and creators of the world free up resources so they can continue to build, innovate, and create. I'm responsible for ensuring that we provide accurate fulfillment of applications and create efficiency across the business by innovating and streamlining processes within our business and for our clients.

Helped plan and execute the Catalyst '23 e-commerce summit at the Mountain America Exposition Center.- Coordinated volunteer efforts for 10 volunteers- Worked with caterer and AV vendors to ensure smooth event execution- Procured SWAG on behalf of the event sponsor

Salt Lake City, Utah, Us

- Led and supervised a team of customer support specialists, ensuring high-quality service delivery to all end-users of the Dónde platform- Improved CSAT by 8% YoY- Increased user adoption by 6% YoY by strategizing and executing revenue growth initiatives- Worked cross-functionally with all departments including sales, marketing, product, and engineering- Onboarded and trained new users through live webinars, training videos, and multimedia presentations- Acted as a customer advocate for all travel bookings

Salt Lake City, Utah, Us

- Accountable for all post-sales account management functions including onboarding, scaling, upselling and cross-selling, and contract renewal- Maintained a 100%+ net retention rate successfully leading a team of success managers- Worked cross-functionally with sales, marketing, operations, product, and engineering teams, often being asked to spearhead tiger teams as needed- Worked with the largest and most complex enterprise accounts managing an average book of business of $5 million and as many as 8 accounts at a time- Provided ongoing training and presented executive business reviews to key stakeholders, c-suite executives, and boards of directors- Created and tracked new product sales motions, contract renewal negotiations, and account management using Salesforce and other CRM tools

Salt Lake City, Utah, Us

- Maintained 90%+ net retention for more than 5 years- Expanded my largest account over 200%- Led cross-functional teams with Product, Engineering, Marketing, Sales, and Technical Success- Managed SMB, Mid-Market, and Enterprise customers in a book of business averaging $5 million in MRR. Managed up to 28 customers at a time.- Developed onboarding and ongoing training programs for my book of business

Half Moon Bay, California, Us

- Managed an annual budget of over $4 million- Successfully created and maintained RFPs, RFQs, and other documentation associated with contracts and tariffs- Managed client and vendor relationships ensuring ongoing program success- Trained associates and staff members increasing efficiency and reducing processing mistakes- Worked cross-functionally with engineering to create a custom solution for the Wattsmart Business Midstream Lighting program- Created and presented program statistics and outcomes to my client and senior leadership teams

- Responsible for revenue generation and cost savings for all private events, filming projects, and company-wide activities- Hired and trained event staff with a team of up to 10 people- Managed an annual budget of more than $500,000 - Planned and executed over 100 events per year ranging from 10 to over 10,000 attendees- Increased referrals by over 50% year over year- Worked cross-functionally across all departments including marketing, programming, retail, maintenance, and volunteers

Salt Lake City, Ut, Us

Over 3 years, I wore many hats including retail product manager, brand ambassador, audio product specialist, corporate event manager, and vendor manager. I was responsible for the following:- Organizing and managing every aspect of international trade shows as well as booths at sporting events- Writing company blog posts and acting as the brand ambassador for an international brand- Setting up opportunities for international press exposure at trade shows- Managing transportation and lodging for a group of 10 employees for company events- Creating financial presentations for C-suite executives- Negotiating and managing accounts and relationships with contracted artists for product design

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Arts - Ba, Communication, Journalism, And Related Programs

High School Diploma, General Education

General Education, General Education