With over 16 years of experience in service operations management, I am a seasoned leader who excels at delivering optimal results for diverse industries. I hold a 6 Sigma Black Belt certification and have a strong track record of improving customer satisfaction, loyalty, and revenue growth through innovative solutions and processes.Most recently, I was contracted as Service Manager United States Operations at Solotech Inc., where I led a team of 10+ coordinators and technicians across the country. I was responsible for servicing products within safety, health, and environmental compliance, productivity, inventory, and people development targets. I also collaborated with customers, external partners, and other departments to create and document new processes and solutions. During my tenure, I pioneered hiring and evaluating staff nationwide, presented training and gained buy-in from peers and leadership, and spearheaded 15+ repairs daily.In addition to my service operations expertise, I also have a passion for entrepreneurship and innovation. I own a dynamic company that started with e-commerce, where I hunted down and sold rare car parts for enthusiasts. I also have skills in gunsmithing, crafting and fixing firearms for various clients. I have been brought on as a consultant to breathe new life into companies and departments alike, using my knowledge in business process improvement and employee management. I have also orchestrated a captivating cannonball reunion event in NYC, sponsored by Ferrari, where I showcased my versatility and creativity.My mission is to leverage my industry knowledge, operational proficiency, and digital capabilities to provide concrete and lasting benefits for my clients and partners. I am always eager to learn new skills, embrace new challenges, and work with diverse teams. I believe in the power of hard work, determination, and a positive can-do attitude to achieve excellence.
V.P.E. Consulting
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Founder And Strategic Operations ConsultantV.P.E. ConsultingNashville, Tn, Us
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Founder/PresidentVoodoo Performance Engineering (Vpe) Aug 2012 - PresentThe company started with e-commerce, where I hunted down and sold those elusive, rare car parts enthusiasts crave. But that's just the tip of the iceberg. I've also worn the hat of a skilled gunsmith, crafting and fixing firearms for everyone, from civilians to the finest in law enforcement and the military. I have been brought on as a consultant to breathe new life into companies and departments alike. Business process improvement and employee management are my specialties. I can come into a company and spend time with the employees, finding their pain points and working to correct them. A consultant coming in and sparking layoffs is so 2000. I work to optimize current employees to avoid the hidden cost and productivity hit of hiring snd training new people. I do this by working to find where your current employees can best succeed. My company's versatility recently took center stage when I orchestrated an event in the heart of NYC for a captivating cannonball reunion. Imagine night one—a glamorous, invite-only gala where the atmosphere crackled with anticipation. Then picture the second day—cars and people pouring in from around the globe, engaging in riveting discussion panels and soaking up the thrill. And oh, the sponsors! None other than Ferrari themselves. Just let that sink in—a grand total of about 50 million dollars’ worth of automobiles right under my wing.And it doesn't stop there. The following day was a spectacle unto itself, a Concours D'elegance that showcased the most remarkable cannonball cars in all their glory. I orchestrated this automotive extravaganza and stepped into the spotlight—assisting with interviews, filming, and even gracing the camera myself. So you see, when it comes to pulling off incredible feats, my company is more than just a catch-all—it's the embodiment of my passion and drive to create unforgettable experience
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Senior Director United States Service OperationsSolotech Us Corporation Feb 2022 - Aug 2023♦ Steer service operations management to service products within safety, health, and environmental compliance, productivity, inventory, people development targets and customer requirements. ♦ Guide and resolve issues during repair and work collectively with other departments. ♦ Collaborate with customers, external partners and employees to create new processes and solutions. ♦ Spearhead 10+ team members of coordinators and technicians across the United States while performing 15+ repairs daily.♦ Pioneer hiring and evaluating staff nationwide while presenting training and gaining buy-in from peers and leadership.♦ Drive Operational Excellence by understanding drivers and strategizing to improve and document line performance and quality metrics/KPI.♦ Establish high standards of service operations to ensure products conform to established customer and company quality.♦ Inform on modern technology affecting functional areas to increase innovation and ensure 100% compliance for continuous improvement. ▪ Service Operations Management ▪ Problem Resolution ▪ Collaboration ▪ Team Leadership ▪ Operational Excellence ▪ Process Improvement ▪ Quality Standards Adherence ▪ Innovation Awareness ▪ Hiring ▪ KPI ▪ Continuous Improvement ▪ ISO 9000/9001 ▪ Future planning ▪ Repeatable Standards ▪ Training ▪ Strategic Planning -
Service Operations ManagerMilton Rentals Inc. May 2021 - Nov 2021♦ Supervised outfitting of a brand-new facility with equipment, tools and safety equipment. ♦ Wrote a process and procedure manual with current and future processes.♦ Oversaw on-site and field personnel responsible for repairing and maintaining generators and earthmoving equipment.♦ Built an optimized budget, monitored P&L and minimized waste by 15% wherever possible.♦ Championed daily and monthly meetings to discuss goals for growth and collaboration.♦ Hired, trained, and developed 8+ employees for a new facility to ensure seamless operations.♦ Fulfilled customer needs by 95% while applying efficient scheduling for maintenance of equipment and inventory management. ▪ Facility Management ▪ Equipment Outfitting ▪ Team Supervision ▪ Repair & Maintenance ▪ Organization ▪ Budget Optimization ▪ Meeting Facilitation ▪ Employee Development ▪ Customer Satisfaction ▪ Scheduling Efficiency -
Service And Parts DirectorSunbelt Rentals, Inc. Sep 2020 - May 2021Fort Mill, South Carolina, Us♦ Led on-site and field personnel responsible for repairing and maintaining emergency water pumps, generators and HVAC units to include the organization and efficiency of the storage yard and parts department. ♦ Attained customer expectations, employing efficient scheduling practices for inventory and equipment maintenance.♦ Improved budget by monitoring P&L to enhance operations, optimize resource utilization, and ensure prudent practices.♦ Managed 10+ customer grievances monthly and coordinated communications to enhance efficiency.♦ Orchestrated daily and monthly meetings to discuss goals for growth and collaboration. ♦ Recruited, trained, and developed 9+ employees. ▪ Personnel Oversight ▪ Repair & Maintenance ▪ Efficiency ▪ Customer Satisfaction ▪ Scheduling ▪ Budget Management ▪ Communication Coordination ▪ Meeting Facilitation ▪ Employee Development -
Field Service SpecialistWd Mathews May 2018 - Sep 2020♦ Partnered with team to improve and streamline field and office best practices and documented. ♦ Oversaw repairs, maintenance, and replacements of equipment and systems on-site. ♦ Maintained accurate records of service calls, repairs performed, and parts used and generated reports for further analysis and improvement using new software systems♦ Executed and organized equipment records and reports using the new web-based work order program "Field Aware” with 30% reduction in administrative time and improved data accuracy.♦ Mentored technicians and spearheaded the transition from a cumbersome hardcopy system to an efficient tablet/laptop system, leading to 20% increase in technician productivity and 15% decrease in documentation errors.♦ Demonstrated entrepreneurial acumen by identifying and capitalizing on new marketing opportunities while accelerating revenue by 10% growth within the first quarter.♦ Collaborated with cross-functional teams to develop and implement standardized procedures, which later resulted in a 30% improvement in service consistency and 20% reduction in response times.▪ Collaboration ▪ Service Modernization ▪ Troubleshooting ▪ Record-keeping ▪ Report Generation ▪ Program Implementation ▪ Mentoring ▪ System Transition ▪ Marketing Strategy ▪ Revenue Growth ▪ Training▪ Process Development
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Project Manager Team LeadAbel Womack, Inc. Sep 2008 - May 2018Lawrence, Ma, Us♦ Facilitated day-to-day activities of the field service team, including assigning tasks, monitoring progress, and ensuring timely completion of assignments. ♦ Prioritized performance targets, conducted regular evaluations, and provided constructive feedback to team members to improve efficiency and service quality. ♦ Led a diverse field service team of 6 technicians, 2 salespeople, and an engineer while achieving a 95% on-time completion rate.♦ Collaborated with customers to address materials handling requirements with a 20% increase in customer satisfaction.♦ Presented compelling demonstrations of Raymond forklifts, Hytrol conveyors, and Remstar file systems at marketing events, contributing to brand visibility and increased leads generated.♦ Chaired cutting-edge projects involving robotic order picking systems and proton exchange membrane power units.♦ Introduced equipment protocols and optimized scheduling strategies, generating a 15% decrease in operational costs.♦ Achieved the highest first-time completion rate in the company and secured all necessary certifications within the field service team, positioning the group as a benchmark for excellence.▪ Team Building ▪ Task Assignment ▪ Progress Monitoring ▪ Performance Evaluation ▪ Feedback Delivery▪ Service Quality ▪ Materials Handling ▪ Project Leadership ▪ Operational Efficiency ▪ Cost Reduction -
Engine Disassembly/Dynamometer Operator/Race TechnicianQuest Racing Jul 2000 - Jul 2008♦ Worked on engine disassembly and handled inspection of new or used parts before assembly and during tear down. •♦ Handled installation of engine parts, installation of engines, transmissions, and rear axle assemblies, de-burring and cleaning of new parts, ♦ Installing motors on the engine dynamometer and making mechanical adjustments as necessary to achieve maximum output.♦ Worked with naturally aspirated, turbocharged, supercharged and nitrous motors♦ Tuned Carbureted and Fuel Injected (Mechanical and EFI) engines♦ Ran both the chassis and engine dynamometer and tuned as needed♦ Worked with chassis engineer on drag race, pro Street and pro touring builds♦ Travel with IHRA Pro Mod team.
Christopher Clemens Education Details
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Tri County Regional Vocational Technical High SchoolAutomotive Engineering Technology/Technician
Frequently Asked Questions about Christopher Clemens
What company does Christopher Clemens work for?
Christopher Clemens works for V.p.e. Consulting
What is Christopher Clemens's role at the current company?
Christopher Clemens's current role is Founder and Strategic Operations Consultant.
What schools did Christopher Clemens attend?
Christopher Clemens attended Tri County Regional Vocational Technical High School.
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