Chris Lucas Email & Phone Number

United States

Your complete commercial cleaning company.Guides and directs management in the development, production, promotion, and financial aspects of the organization’s products and services.Establishes operating policies consistent with the CEO’s broad policies and objectives and ensures their execution.Oversees executives who direct department activities that implement the organizations policies.

Wixom, Michigan, United States

Executive Assistant to the VP of Sales & Marketing and the President with assistance to the sales team and office personnel. Highly-motivated, problem-solver and miracle worker with excellent organization and time management skills with the ability to thrive in a fast-paced environment. Smooth running of our team and delivery of a quality service to the benefit of our customers.Includes: Confidentiality, Talent Acquisition, Proposals, Quotes, Effective Presentations and Documentation, Reporting and Analysis, Managing Communications, Interactions and Services to our customers, Training, Processes, Procedures, Sales Force, Website, Trade shows and Management skills.

Highland Park, Michigan

Highland Park, Mi

Relationship building, leadership and team management skills to lead a diverse and dynamic team and client base in the successful delivery of integrated client solutions. Responsible for planning, executing and monitoring the different programs to ensure flawless and optimal client service. Also, to ensure analysis of program performance to identify opportunities for improvement and/or additional business. Accountability and authority for all client support initiatives concerning assigned projects/programs. Includes; Business development, Program Profitability, Innovation/Continuous improvement ,Customer Satisfaction, Program Management.

Highland Park, Mi

Responsible for the delivery of ongoing projects, programs, and the management of existing accounts. The primary day-to-day contact for client inquiries and requests pertaining to specific programs, and manage the team responsible for the successful ongoing execution.Working with the client to set goals, success metrics, and ensure programs are managed & delivered effectively. Identifying opportunities to improve processes, increase efficiency, reduce cost, and improve customer satisfaction. Controlling budget, monthly invoicing, and monitor overall profitability of the account. Successful in increase sales and profitability year over year on accounts. 

Romulus, Mi

Position SummariesProject CoordinationCoordination and managing customer expectations and success in terms of deadlines, execution and estimating for services. Coordination of execution within Call Center, Print, IT, production, Inventory and Ecommerce. Extensive organization, analytical and multi-tasking abilities.Production SchedulingScheduling and allocation of operations staffing, line and equipment to meet the execution of all projects and materials. Inclusive of package development, run rates, costing, transporation logistics.Account ExecutiveMaintaing and expanding relationships with existing customers. Selling Archways competencies. Understanding the stragic direction of the client's business to ensure support and client satisfaction. Obtaining and exceeding company forecast and objectives by providing solutions, cost and budget management for the customer.Project ManagementLeadership responsibility for meeting scope, deadline, and budget of projects to provide cost effective solutions to customer requirements. Develops and maintains a detailed project plan with major milestones and critical path in order to facilitate project control. Documenting and developing business requirements and functional specifications.Director, Client ServicesProviding excellent relationship building, as well as strong leadership and team management skills to lead a diverse and dynamic team in the successful delivery of integrated client solutions. Responsible for planning, executing and monitoring the different programs to ensure optimal client service.VP, Client ServicesPlanning and execution of a start up division of client services inclusive of a contact center. Hiring and establishing contact administrators, account management and coordinators. Creating process, procedures, transition and launch for a single large client initiative.