Chris Coates Email & Phone Number

Newcastle Upon Tyne, Gb

Newcastle Upon Tyne, England, United Kingdom

Heading up the support team with responsibility for 4 productsXplor Gym, Brightlime & Clubware in the UkLegend by Xplor globallyMaintaining & Monitoring SLA performance for agentsServing as main escalation point for customers and colleagues alike

Sunderland

Implementing Sage 50, Sage Payroll, Sage 200, Panitelligence, Orbis Taskcentre, Spindle & Credit HoundConsultancy projects on Sage 50 and Sage 200 to improve and develop business processes.Daily support on the above programs also including ACT!, Saleslogix and Sage CRM Identifying sales opportunities

In charge of promoting the club, pushing out articles to local and national publications to raise the profile of the club. I have had regular articles published in Newcastle Evening Chronicle, North Tyneside's News Guardian and Rugby League Weekly. As well as self publication on the clubs website www.wbbrl.com

Newcastle Upon Tyne, United Kingdom

Dealing with and resolving customer technical issues with the Sage 50 Accounts, Report Designer & Payroll program Nominated for 2 guiding principles and a number of wow awards Working to Targets (Daily, Weekly & Monthly)Identifying sales opportunities Identifying potential issues with Sage programI was also a member of the pilot team for Automatic Enrolment, one of 12 support technicians hand picked to support the new legislation from October 2013 and also help design the training courses for other staff who would be taking on the skill in the future. Once new technicians took on the new skill I assumed the role of a coach to monitor their calls and pick up on knowledge gaps.

Day to day running of the club, making decisions on important matters.Organised a successful charity event for Cancer Research Uk raising almost £1500

Gosforth

Dealing and solving Customer complaints by correcting mistakes on customer accountsImproving Customer Journey by identifying trends and creating solutions to solve problems. Recovering Customers from bad customer serviceUpdating Tracker documents accurately to avoid further errors.Identifying trends for errors and implementing change to improve customer service,Managing Departmental stationery budgetWorking to targets with team and individually to maintain service level agreements,Working across departments and developing relationships with stakeholders

Student placement during my degree running the Enterprise Idol project

Bachelor Of Arts (B.A.) Hons, International Business Management, 2:1

Activities and Societies: Rugby League Treasurer & President

Education record