Led Multiple Teams across multiple Platforms for Automation of Ordering, Provisioning, Inventory and Billing using Agile, Scrum to deliver new products and services. Streamlining the Business processes to allow them to transform their jobs from handling every order to managing fallout by combining non-regulated and regulated processes, rules and applications.

Provided Analysis for multiple projects from conception to implementation with an emphasis on Network and OSS (Operations System Support) integration during the NIC (Network Inventory Consolidation) and Federation Inventory Programs at Centurylink (now Lumen Technologies). Lead Analyst for Change Management application and the cutover lead for SAP integration at Centurylink.

Managed multiple projects from conception to implementation with an emphasis on CustomerBilling and Bill Formatting. * Led a team in completely redesigning the Local Consumer Bill from bill mockups toimplementation which led to an increase in customer satisfaction scores on both consumerand business customers. * Was a key team member in integrating a new Wireless Billing System with the LocalBilling System to produce a single bill for the customer under extremely tight time framewhich decreased access line loss by making it harder to shop single products. * Designed a Summary Bill, which decreased the print and mail costs by 10%. Developed aninternal marketing plan to educate the call center reps on the bill. Traveled across thecountry to train over a thousand customer service representatives on the new billemphasizing benefits to both the customer and the corporation. This resulted in becomingthe one of the fastest selling non-commissioned Products in company history. * Led a team to implement the Satellite Television Partnership into the new SettlementSystem resulting in more accurate billing, quicker turnaround on new installs, andincreased revenue assurance for the company.

Managed multiple projects through the development life cycle, including Concept,Requirements, Testing, and Implementation. * Combined two billing systems (wireless and local) to produce a single bill which led toan increase in average revenue per household from $68.00 to $88.00 and helped decreaseaccess line loss by making it harder to shop single products. * Implemented a system to combine bill the wireless billing system with other company*scable billing platforms under intense timelines.

As a Technical Release Lead, managed multiple projects through the development life cyclewith an emphasis on the Concept, Requirements, Design, Testing, and Implementation phaseson time and with in budget. * Developed a repeatable database conversion for long distance carriers who filedbankruptcy enabling the company to bill for post bankruptcy charges. * Implemented a new process to Auto-post services orders which led to a decrease in thetotal number or Account Services Representatives needed in the call centers by 10% and acost savings to the company of over 10 million dollars. * Managed and developed a new process to take resale/clec access lines from the localbilling system and import them into the Access Billing System by creating new accounts,automating the service order process, and auto-posted the orders in the system which savedthe company thousands of man hours to do it manually.

Maintained customer accounts, Inventory control, Purchasing, Tracking of shipments,Increase monthly sales figures, IS of network, (Setting up new PC*s, Troubleshooting,Loading and Training of new software, and upgrades (both hardware and software). Projectmanager for Engineering, Furnishing & Installation jobs. * Increased sales by 15% while negotiating lower costs by 8% leading to an increase inprofit margins. * Implemented new processes in the warehouse to decrease the time it took to pull theorders and get them ready to ship which resulted in 10% more orders shipping each day.