Board Member - Director of Fundraising

Lead global team of 275+ professionals accountable for 24x7 infrastructure and application support while optimizing infrastructure availability / performance and reducing costs. Spearhead and oversee major infrastructure upgrades and transformational initiatives to improve efficiency, resiliency, elevate customer satisfaction, and drive revenue growth through operational excellence.Championed enterprise program to implement centralized application and infrastructure observability solution using ServiceNow ITOM, PagerDuty, New Relic, and Splunk to improve incident response time and mean time to repair.Drove a comprehensive enterprise resiliency program, achieving double-digit improvement in service availability for 3 consecutive years.Delivered program to consolidate 4+ contact center platforms into a single cloud-based solution, optimized call flows and processes across 15+ brands, and set the stage for a unified ‘One Cox Auto’ customer experience through the contact center channel. Improved network availability by reducing annual downtime from 20K minutes to < 500 minutes in 1 year. Implemented ‘Triversity’ solution for Wide Area Network (WAN) and introduced dual circuit SD-WAN at critical auction locations. Launched enterprise Operating System patching program and implemented Cyber Vaulting solution for ransomware protection, enhancing overall security resilience.Directed transformation focused on improving delivery quality, speed, and alignment by transitioning from functional silos to cross-functional capability teams centered on delivery.Steered simplification effort for data center infrastructure that allowed for automated infrastructure provisioning, consolidated 50+ data centers down to AWS and 3 strategic data centers, and standardized infrastructure across auction / shop locations in US and Europe, improving resiliency and security posture.

Headed 120+ person global team responsible for compute / storage infrastructure across 21 data centers as well as DevOps Practice to enable automated infrastructure provisioning.Developed Infrastructure Delivery / Hybrid Cloud Strategy, Vision, Mission, and Roadmap, consolidating data centers and improving company business continuity and disaster recovery capabilities.Introduced and led adoption of Agile practices for infrastructure delivery, reducing cycle time and boosting delivery quality.Mobilized automation program, decreasing operating cost and enabling self-service provisioning of compute, storage, and network resources.Implemented Career Framework and Training Program, upskilling traditional system administrators to infrastructure software engineers, promoting infrastructure as code / software-defined culture.

Headed 110+ person distributed delivery team that owned development / operations for Cox.com website and mobile applications inclusive of Cox Connect and Mobility Anywhere.Restructured siloed development and operations organization, fueling higher development throughput by standing up Cox.com Portfolio Delivery team and 8 DevOps / Agile teams focused on core Cox.com and Mobile functional areas.Automated application build / deploy / test, driving down operational cost and facilitating 200% improvement in release frequency (from 60 to 150 production releases annually).Implemented next-generation application performance management tools (New Relic) and internal practices, reducing mean time to resolve as well as platform uptime.Led Cloud Native initiative, migrating Cox.com web and application tiers to public cloud, driving future development / operations efficiencies, resiliency, and speed to market.Partnered with Info Security team, further protecting high-profile, customer-facing applications from security threats, including regular penetration tests, automation of code scanning, and standing up Web Application Firewalls.Teamed with business to implement quarterly Portfolio Planning Process, advancing alignment on priority and developing Cox.com / Mobile delivery roadmaps.

Held accountability for 40+-person distributed delivery organization responsible for development of customer-facing web properties and 150+ Enterprise Web Services.Captured $2M+ in ongoing annual savings by spearheading and securing financial backing for $2.5M initiative to automate manual order entry processes for self-service channel orders.Restructured highly fragmented Web Service Development team, achieving tighter alignment with business and other technology stakeholders, higher-quality deliverables, 75% reduction in escaped production defects, and increased trust with boundary partners.

Directed delivery of residential and business Ecommerce strategic initiatives. Managed multi-million-dollar annual budget and cross functional Agile solution delivery teams.Implemented $20M+ Next Generation E-Commerce platform (multi-channel), supporting TV, Data, Phone and Wireless sales and ordering functions on Oracle Platform using Siebel CRM for Enterprise Catalog and Order Management capabilities.Stood up and operationalized Agile development practices across 3 delivery teams of 50 staff, driving incremental delivery of highest-value feature and facilitating regular customer feedback and course correction.

Held various roles including web application development, project and program management.