Chris Colello Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

• Manage the Regional Operational Reviews.• Manage, maintain, and improve Risk Solutions AuSuM reporting platform. • Develop and distribute the data metrics for effective management of the Risk Solutions Department• Continuously evaluate, develop, and deploy Risk Solutions Best Practices

Hired to be the Regional Risk Solutions Director for the Northeast. I occupied this position for 1 year until being promoted. During this time, I had 10 direct reports in New England and upstate New York. The region has 6 profit centers driving middle market, inland marine, and small commercial business. • Manage 10 Risk Solutions consultants in 6 profit centers across CT, MA, ME, NH, & NY.• Engage & collaborate with underwriting directors to best utilize limited loss control resources to write, retain, and service over $225M in middle market and inland marine business.• Manage account status through communication with underwriters and UD’s with business acumen. • Led team to improve performance as measured by key metrics such as: o Implemented processes to ensure 90+% referrals up from only 16% from previous manager. o Improved production from 98% to 114% based on FTEs. o Recommendations issued by staff increased 192% with 214% greater closure YOY o Realigning talent to best utilize skills and strengths to match the business need of the region.

Westbrook, Me, Us

• Managed 6 loss control consultants for the Maine profit center.• Coached loss control consultants to develop and improve their understanding of business acumen, hazards and controls, leading and lagging indicators, being a trusted advisor, and use of systems. • Provided marketing and risk management service to high value accounts. • Managed two segments of business with over $20,000,000 in premium for loss control strategy and execution.• Developed and maintained budget.• Key contributor to process, product, and QR development for loss control. Achievements:• Coaching, feedback, and one-on-ones led the team to a 42% to 82% greater survey production and the generation of 60% to 118% more recommendations per LC rep with the highest annual audit scores for last 3 years compared to other profit centers.• Developed a web based quality review process used enterprise wide.• Enhanced proprietary software system and documentation integration to improve staff efficiency and communication enterprise wide, resulting in projected reoccurring annual savings of $242,375. • Provided consultative risk management services to high value & high hazard property accounts, as well as surveys of all other lines of business.

Westbrook, Me, Us

During this period of time I worked loss control consultant with multi-line account responsibilities as well as specialization in property, GL, and commercial auto. I also provided Loss Control Services to large clients and completed special projects.Achievements:• Developed loss control business plan for writing loggers of limited premium to increase policies in-force while providing effective loss control service and • Managed LC service for the summer camp book.• Provided risk management guidance for underwriting and client which lead to premium increase of 56%, incurred loss reduction of 90%, and incident reduction of 49% in 2011 over prior years. • Led department in production.

Westbrook, Me, Us

Education record

Bachelor Of Science (Bs), Environmental Safety And Health

Bs, Industrial Technology