•Respond promptly and professionally to guest inquiries, concerns and requests via phone, email and online platforms•Provide information about apartment features, amenities, local attractions and services•Answer check-in questions for new guests, provide information on keys and details on the access toapartments•Act as a point of contact for guest issues or emergencies, such as maintenance requests and coordinateswift resolutions•Act as a point of contact for guest… Show more •Respond promptly and professionally to guest inquiries, concerns and requests via phone, email and online platforms•Provide information about apartment features, amenities, local attractions and services•Answer check-in questions for new guests, provide information on keys and details on the access toapartments•Act as a point of contact for guest issues or emergencies, such as maintenance requests and coordinateswift resolutions•Act as a point of contact for guest complaints and challenging situations, providing effective resolutionand maintaining a high level of guest satisfaction and understanding when escalation of issues isnecessary•Monitor Online reviews and ratings and take proactive measures to address any negative feedback•Maintaining long-lasting relations with business stakeholders•Coordinate with guest operations, sales, finance, maintenance and other departments to ensure aseamless guest experience Show less

•Designated lead for property management of over 120 units in our Barcelona portfolio.•Coordinating with senior management to adjust pricing, and update property data across multiple distribution channels.•Assisting the Operations Director in developing, planning, and coordinating operational activities.•Analysing guest feedback and net promoter scores, to communicate with Senior Management of current responses.•Anticipate booking issues before materiality occurs and minimise… Show more •Designated lead for property management of over 120 units in our Barcelona portfolio.•Coordinating with senior management to adjust pricing, and update property data across multiple distribution channels.•Assisting the Operations Director in developing, planning, and coordinating operational activities.•Analysing guest feedback and net promoter scores, to communicate with Senior Management of current responses.•Anticipate booking issues before materiality occurs and minimise losses due to operational mistakes.•Provided initiatives to implement new ideas that benefited current colleagues, our guests and owners for future bookings.•Liaising with property managers and partners for any issues that may arise during the time of reservation.•Analysing how information is recorded and how the process can be improved.•Managing the schedules of freelancers around the region.•Working closely with Suppliers in different countries to ensure products meet quality standards. Show less

• Designated lead for Europe supply and portfolio management through the company content management system.• Developing pricing strategies, rate schedules, and forecast occupancy for each of the homes in the portfolio.• Updating pricing on the Oasis website and online travel agencies like Booking.com, Despegar, Expedia and distribution channels such as Airbnb, HomeAway, and Flip-key.• Analysing expected occupancy, and advising owners on how to improve booking performance, maximise… Show more • Designated lead for Europe supply and portfolio management through the company content management system.• Developing pricing strategies, rate schedules, and forecast occupancy for each of the homes in the portfolio.• Updating pricing on the Oasis website and online travel agencies like Booking.com, Despegar, Expedia and distribution channels such as Airbnb, HomeAway, and Flip-key.• Analysing expected occupancy, and advising owners on how to improve booking performance, maximise revenue, and minimise guest complaints.• Creating corporate and owner invoices.•Assisting the marketing team with ongoing projects that will enhance performance.• Supporting reservations, account management and sales. Show less

• Reviewing our Homes before the guests arrive, liaising with property managers and owners to quickly solve any problems before or during our guests stay• Welcoming and checking out our guests at the beginning and end of their stay• Selling custom concierge packages which suit the needs of our guests• Coordinating with our team to ensure that we are always prepared in advance and can anticipate our guests needs as much as possible• Maintaining a full inventory of materials we… Show more • Reviewing our Homes before the guests arrive, liaising with property managers and owners to quickly solve any problems before or during our guests stay• Welcoming and checking out our guests at the beginning and end of their stay• Selling custom concierge packages which suit the needs of our guests• Coordinating with our team to ensure that we are always prepared in advance and can anticipate our guests needs as much as possible• Maintaining a full inventory of materials we need to best look after our guests• Analyzing feedback and working with the team to improve services• Taking initiative to implement new ideas that will benefit our colleagues, our guests and owners in the future Show less