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Christian Coll Email & Phone Number
Guest Escalations Specialist
at
Ukio
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Guest Escalations Specialist
Location
Barcelona, Catalonia, Spain
Company size
Who is Christian Coll? Overview
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Quick answer
Christian Coll is listed as Guest Escalations Specialist at Ukio, a company with 233 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Christian Coll.
Christian Coll previously worked as Customer Service Operations Specialist at Ukio and Regional Operations Admin at Oasis. Christian Coll holds Bachelor Of Science (B.S.), Sociology from Florida International University.
Company email context
Email format at Ukio
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Ukio
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Profile bio
About Christian Coll
My name is Christian Coll. I attended Florida International University, gaining a bachelor in Sociology and minor in Psychology.
Listed skills include Social Studies, Developmental Psychology, Social Psychology, Research, and 3 others.
Current workplace
Christian Coll's current company
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Ukio
6 roles
Christian Coll work experience
A career timeline built from the work history available for this profile.
Customer Service Operations Specialist
Current- Respond promptly and professionally to guest inquiries, concerns and requests via phone, email and online platforms
- Provide information about apartment features, amenities, local attractions and services
- Answer check-in questions for new guests, provide information on keys and details on the access toapartments
- Act as a point of contact for guest issues or emergencies, such as maintenance requests and coordinateswift resolutions
- Act as a point of contact for guest… Show more
- Act as a point of contact for guest complaints and challenging situations, providing effective resolutionand maintaining a high level of guest satisfaction and understanding when escalation of issues isnecessary
May 2024 - Present
Regional Operations Admin
- Designated lead for property management of over 120 units in our Barcelona portfolio.
- Coordinating with senior management to adjust pricing, and update property data across multiple distribution channels.
- Assisting the Operations Director in developing, planning, and coordinating operational activities.
- Analysing guest feedback and net promoter scores, to communicate with Senior Management of current responses.
- Anticipate booking issues before materiality occurs and minimise… Show more
- Anticipate booking issues before materiality occurs and minimise losses due to operational mistakes.
May 2022 - Apr 2024
Operations Administrative Assistant
- Designated lead for Europe supply and portfolio management through the company content management system.
- Developing pricing strategies, rate schedules, and forecast occupancy for each of the homes in the portfolio.
- Updating pricing on the Oasis website and online travel agencies like Booking.com, Despegar, Expedia and distribution channels such as Airbnb, HomeAway, and Flip-key.
- Analysing expected occupancy, and advising owners on how to improve booking performance, maximise… Show more
- Analysing expected occupancy, and advising owners on how to improve booking performance, maximise revenue, and minimise guest complaints.
- Creating corporate and owner invoices.
Mar 2018 - Dec 2021
Guest Experience
- Reviewing our Homes before the guests arrive, liaising with property managers and owners to quickly solve any problems before or during our guests stay
- Welcoming and checking out our guests at the beginning and end of their stay
- Selling custom concierge packages which suit the needs of our guests
- Coordinating with our team to ensure that we are always prepared in advance and can anticipate our guests needs as much as possible
- Maintaining a full inventory of materials we… Show more
- Maintaining a full inventory of materials we need to best look after our guests
Mar 2017 - Mar 2018
Student
Jan 2017 - Dec 2018
4 education records
Christian Coll education
Bachelor Of Science (B.S.), Sociology
Psychology Minor
Associate Of Arts (A.A.), Psychology
Associate Of Arts (A.A.), Sociology
FAQ
Frequently asked questions about Christian Coll
Quick answers generated from the profile data available on this page.
What company does Christian Coll work for?
Christian Coll works for Ukio.
What is Christian Coll's role at Ukio?
Christian Coll is listed as Guest Escalations Specialist at Ukio.
Where is Christian Coll based?
Christian Coll is based in Barcelona, Catalonia, Spain while working with Ukio.
What companies has Christian Coll worked for?
Christian Coll has worked for Ukio, Oasis, and Florida International University.
How can I contact Christian Coll?
You can use AeroLeads to view verified contact signals for Christian Coll at Ukio, including work email, phone, and LinkedIn data when available.
What schools did Christian Coll attend?
Christian Coll holds Bachelor Of Science (B.S.), Sociology from Florida International University.
What skills is Christian Coll known for?
Christian Coll is listed with skills including Social Studies, Developmental Psychology, Social Psychology, Research, Operations Management, Market Analysis, and Survey Research.
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