Christian Coll Email & Phone Number
Who is Christian Coll? Overview
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Christian Coll is listed as Guest Escalations Specialist at Ukio, a company with 233 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Christian Coll.
Christian Coll previously worked as Customer Service Operations Specialist at Ukio and Regional Operations Admin at Oasis. Christian Coll holds Bachelor Of Science (B.S.), Sociology from Florida International University.
Email format at Ukio
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About Christian Coll
My name is Christian Coll. I attended Florida International University, gaining a bachelor in Sociology and minor in Psychology.
Listed skills include Social Studies, Developmental Psychology, Social Psychology, Research, and 3 others.
Christian Coll's current company
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Christian Coll work experience
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Customer Service Operations Specialist
Current- Respond promptly and professionally to guest inquiries, concerns and requests via phone, email and online platforms
- Provide information about apartment features, amenities, local attractions and services
- Answer check-in questions for new guests, provide information on keys and details on the access toapartments
- Act as a point of contact for guest issues or emergencies, such as maintenance requests and coordinateswift resolutions
- Act as a point of contact for guest… Show more
- Act as a point of contact for guest complaints and challenging situations, providing effective resolutionand maintaining a high level of guest satisfaction and understanding when escalation of issues isnecessary
Regional Operations Admin
- Designated lead for property management of over 120 units in our Barcelona portfolio.
- Coordinating with senior management to adjust pricing, and update property data across multiple distribution channels.
- Assisting the Operations Director in developing, planning, and coordinating operational activities.
- Analysing guest feedback and net promoter scores, to communicate with Senior Management of current responses.
- Anticipate booking issues before materiality occurs and minimise… Show more
- Anticipate booking issues before materiality occurs and minimise losses due to operational mistakes.
Operations Administrative Assistant
- Designated lead for Europe supply and portfolio management through the company content management system.
- Developing pricing strategies, rate schedules, and forecast occupancy for each of the homes in the portfolio.
- Updating pricing on the Oasis website and online travel agencies like Booking.com, Despegar, Expedia and distribution channels such as Airbnb, HomeAway, and Flip-key.
- Analysing expected occupancy, and advising owners on how to improve booking performance, maximise… Show more
- Analysing expected occupancy, and advising owners on how to improve booking performance, maximise revenue, and minimise guest complaints.
- Creating corporate and owner invoices.
Guest Experience
- Reviewing our Homes before the guests arrive, liaising with property managers and owners to quickly solve any problems before or during our guests stay
- Welcoming and checking out our guests at the beginning and end of their stay
- Selling custom concierge packages which suit the needs of our guests
- Coordinating with our team to ensure that we are always prepared in advance and can anticipate our guests needs as much as possible
- Maintaining a full inventory of materials we… Show more
- Maintaining a full inventory of materials we need to best look after our guests
Student
Christian Coll education
Bachelor Of Science (B.S.), Sociology
Psychology Minor
Associate Of Arts (A.A.), Psychology
Associate Of Arts (A.A.), Sociology
Frequently asked questions about Christian Coll
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What company does Christian Coll work for?
Christian Coll works for Ukio.
What is Christian Coll's role at Ukio?
Christian Coll is listed as Guest Escalations Specialist at Ukio.
Where is Christian Coll based?
Christian Coll is based in Barcelona, Catalonia, Spain while working with Ukio.
What companies has Christian Coll worked for?
Christian Coll has worked for Ukio, Oasis, and Florida International University.
How can I contact Christian Coll?
You can use AeroLeads to view verified contact signals for Christian Coll at Ukio, including work email, phone, and LinkedIn data when available.
What schools did Christian Coll attend?
Christian Coll holds Bachelor Of Science (B.S.), Sociology from Florida International University.
What skills is Christian Coll known for?
Christian Coll is listed with skills including Social Studies, Developmental Psychology, Social Psychology, Research, Operations Management, Market Analysis, and Survey Research.
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