--Tier 1 and 2 levels of implementation, administration and troubleshooting LAN/WAN/WLAN technologies--Design, implement and troubleshoot core Cisco/Aruba network infrastructure (Routers, Switches, WLC's, AP's and Phones)--Maintain the company's network integrity daily including upgrading and replacing software/hardware--Maintained and upgraded in house Splunk and FireEye/Trellex NX devices in the DiaSorin cluster--Implemented and currently manage SolarWinds application on the DiaSorin network to discover, maintain and troubleshoot networking devices world-wide--Solid experience with multiple ITSP's in aiding design and implementation of DIA/MPLS/P2P/SD-WAN circuits world-wide--Strong implementation, administration and troubleshooting skills on Cisco Prem WLCs, Cisco/Aruba APs, Aruba ClearPass, and Aruba Central--Manage Infoblox to administer DNS/DHCP to networking devices within the DiaSorin infrastructure--Implementation, administration and troubleshooting with newly acquired Palo Alto Firewalls (PA-440 and PA-450) replacing Cisco ASA's--Implemet and maintain new Cato Sockets to support new SD-WAN infrastructure globally--Project Management duties implementing new SD-WAN technologies to replace current MPLS/Prisma infrastructure--Consistently learning new avenues to think outside the box and to become an innovator and respected leader

--Team Lead duties included advanced technical support, shift, case and upgrade management--Support clients via phone, chat, e-mail, and onsite--Generate and implement goals that makes Inflow an A+ player in the VoIP communications industries--Manage support queues and cases to ensure timely SLA (Service Level Agreement)--Resolve deep technical issues with an A+ satisfaction grade from the customer--Implementing and troubleshooting InGate Siperator equipment--Implement and troubleshoot ShoreTel servers, switches, IP phones, SA-100/SA-400, virtual SA's and virtual switches--Implement and troubleshoot Windows 2003, 2008 and 2012 servers--Implement multi-faceted upgrades from several different OS platforms and Mitel software --Implementation support of BrightMetrics software

--Dedicated support of the ShoreTel Advanced Call Queue which assisted ShoreTel advanced partners and Enterprise customers with highly advanced troubleshooting skills--Supported Tier 1 level support queue calls in addition to Advanced call flows--Day to day interactions with Wire Shark and interpretation of captures regarding SIP/PRI/WAN/LAN/Analog environments--Knowledgeable with SQLYog DB modifications and SQL databases --Day to day troubleshooting/administration of Windows Server 2003/2008/2012 (Standard, Enterprise and Datacenter)--Implementation and troubleshooting the InGate Siperator and related SIP trunk technologies--Day to day troubleshooting/implementing the ShoreTel premise and Cloud technologies--Implemented and maintained the ShoreTel lab environment on an as needed basis--Familiar with SIP and MGCP call setup protocols in regards to ShoreTel IP-2xx, IP-5xx, IP-655g and IP-4xx phones--High level experience with ShoreTel Softphone, Communicator and Connect client software and infrastructure in regards to the new Connect platform--Worked closely the ShoreTel Edge Gateway utilizing the RAST, ICE and TURN technologies--Solid understanding of Linux based OS pertaining to ShoreTel SG-50v, SG-90v, SA 100/SA 400 and all virtual service and switch appliances related to the latest 14.2 and Connect builds--Efficient with Salesforce and Microsoft Office 2010/2013/2016--Solid understanding of SQLYog and how to correct database inconsistencies

--Worked in a NOC environment covering all aspects of Cisco technology--Administered small to large network environments consisting of Cisco Routers, Switches, Firewalls--Experienced in first & second level network troubleshooting consisting of data and voice Networks (PRI, BRI, ISDN and SIP)--Experienced with dynamic routing protocols from small to large networks with RIP, EIGRP, OSPF--Experienced with troubleshooting and implementing voice protocols MGCP, SIP and H.323--Day to day administration and troubleshooting with Cisco Call Manager and Cisco Unity--Experienced with implementing and troubleshooting CUCME and CUE--Experienced with day to day configuration with Cisco IPCC--Monitor incoming alarms and assist customer in problem resolution--Work with multiple Telco’s on circuit related issues and problem resolution--Took on projects related to the documentation of the customer network topology

-Quote applicable tariffs for selected air markets and sell the Delta product-International Sales and Special Services-Marshall incoming/outgoing aircraft at DFW Intl. Airport (Boeing 727, 737, 757, 767, 777, MD-88, MD-90 and MD-11 aircraft)-Loaded and unloaded passenger baggage on a broad array of different equipment