Chris Corcoran Email & Phone Number

Portland, Or, Us

Waterloo, Wi, Us

•Served as point-person for e-commerce fulfillment, shipping, returns, and exchanges•Worked with store manager to research new products and determined which should be carried in store•Identified products for order based on customer requests and stock replenishment•Created and maintained purchase orders•Received stock and special orders•Oversaw visual merchandising based on directives from the corporate Visual Merchandizing team•Set up promotional assets based on the corporate marketing calendar•Trained and coached sales and service staff•Ensured all sales staff completed and implemented corporate online training modules

Waterloo, Wi, Us

•Cross-trained team members on how to identify issues, how to locate service information and resources for suspension-related technologies, and appropriate tools to be used for e-bikes•Served as secondary Service Advisor where I assed service needs, created estimates including parts and labor, estimated completion date based on available resources, and communicated the information to customers•Completed both scheduled and on-the-spot bike repair

Portland, Oregon, Us

•Responsible for purchasing approximately $100k in forecasted inventory items and job-specific parts each month•Consolidated monthly tool restocking through a single vendor which streamlined the process, gained 25% cost savings, and secured a commitment from the vendor for timely delivery each month•Created and maintained relationship with supplier for weekly on-site representative visits for stock replenishment of key hardware items•Assisted Vehicle Design Team with details for a prototype bicycle-enthusiast van which was used during events and is featured on the website’s Gallery page•Attended lifestyle & merchandise photoshoot with the Marketing Team•Attended Open Roads VanLife Festival lifestyle event in McCall, Idaho as a representative of Outside Van•Generated forecasts and recommendations for strategic purchases based on knowledge of market conditions during a time of worldwide supply chain issues•Nimbly adjusted inventory levels to align with the dynamics of company sales and shifts in demand•Created purchase orders and followed up with suppliers while ensuring accurate pricing and timely deliveries•Supported the Sales and Service Team by providing pricing information in a timely manner

Portland, Or, Us

•Managed payroll for over 150 employees across three companies (Bike Gallery, Trek Bicycle Superstore, Nytro Multisport) operating in Oregon, California, and New Mexico•Aligned all three companies to 26-week pay cycles, gained company efficiency and created consistency for managers and employees•Created and implemented guidelines for off-cycle paycheck requests, resulted in savings from previous process•Provided availability seven days per week to answer payroll related questions for managers and staff in a timely fashion•Approved timecards for Online and Operations staff•Validated Retail Store timecard data and communicated with Store Managers regarding any discrepancies•Calculated and entered all manual employee checks (ex: bonuses, final checks, expense reimbursements)•Performed quarterly payroll audits to confirm all data elements are tracking as expected•Audited statements from vendors and made sure all items entered into QuickBooks payment system•Requested missing invoices from vendors •Reviewed receipts of goods compared to invoices to ensure quantities and costs match, if discrepancies arose, I worked with the Buyers and Managers to resolve issues•Stressed with staff the importance of accurate receiving and invoicing, as well as updating Ascend retail management system to ensure accurate Profit and Loss reporting•Reconciled credit card statements•Ordered office supplies for all Bike Gallery locations•Represented Bike Gallery at bicycle events such as Cycle Oregon, as well as volunteer with trail building in the local area

Portland, Or, Us

•Created and maintained BMX department•Generated and sustained BMX customer base •Determined and ordered appropriate BMX product mix•Updated staff on BMX market and products•Responsible for purchasing of products from BMX vendors•Negotiated with suppliers to ensure best product price, terms and conditions, and product availability•Created and maintained purchase orders •Built and maintained SKUs•Balanced in-store inventory against sales history per location and model•Attended industry specific tradeshows for networking, meeting existing vendors and creating new relationships with potential vendors

Portland, Or, Us

•Motivated staff with awareness of inventory culture and principles•Implemented new special-order procedures to reduce number of orders while maximizing profitability•Assured balance-on-hand accuracy •Communicated with coworkers regarding relevant information related to buying and products •Developed and maintained efficient receiving area•Provided efficient restocking and merchandising of products in store•Assisted in development and implementation of company buying plans•Coordinated personnel and processes during semi-annual inventory counts •Monitored inventory using weekly sales reports

Portland, Or, Us

•Maintained inventory supplies appropriate to model demand•Balanced in-store inventory against sales history per location and model•Identified market trends and opportunities for growth in bicycle and various bicycle-related categories•Negotiated with suppliers to ensure best product price, terms and conditions, and product availability•Identified and maximized opportunities to purchase close out and off-price inventory•Created and maintained purchase orders •Built and maintained SKUs•Created and sustained strong vendor relationships•Evaluated vendor performance and product availability against market demand and competing product lines•Attended industry specific tradeshows for networking, meeting existing vendors and creating new relationships with potential vendors

Portland, Or, Us

•Managed staff to effectively and efficiently execute daily operations in a retail environment•Ensured high level of customer satisfaction through development of a customer-oriented store culture•Analyzed regular reports to track profitability and utilized data to meet or exceed financial goals•Coached and trained staff to provide team with skills for success•Established clear goals and expectations for performance and compliance with company policies•Acted as a representative of Bike Gallery in community events•Maintained effective communication with Operations, Buyers and Store Managers at additional locations to support the success of Bike Gallery

Portland, Or, Us

•Generated and established loyal customer base•Assisted customers with purchases and special orders•Set precedent for new method of special-order process fulfillment•Researched new products annually at Interbike•Became “Go To” person for technical questions regarding suspension, hydraulic brakes, and BMX•Prepared accurate repair estimates for customers•Provided precise and timely repair and assembly of bicycles

Portland, Or, Us

•Acted as liaison between staff and Store Manager•Supported Store Manager in coaching and training of staff•Oversaw accuracy of tills and closing procedures•Assumed responsibilities and role of Store Manager in their absence

Portland, Or, Us

•Motivated staff with awareness of inventory culture and principles•Implemented new special-order procedures to reduce number of orders while maximizing profitability•Assured balance-on-hand accuracy •Communicated with coworkers regarding relevant information related to buying and products •Developed and maintained efficient receiving area•Provided efficient restocking and merchandising of products in store•Assisted in development and implementation of company buying plans•Coordinated personnel and processes during semi-annual inventory counts •Monitored inventory using weekly sales reports