Christopher Cortez Email & Phone Number

Los Angeles, Ca, Us

Corona, California, United States

• Ensures that the branch financial performance meets company, and client objectives• Optimizes operations productivity and monitors development of realistic and accurate forecasts• Interprets and ensures compliance with policies, procedures and guidelines to promote consistent applications with the district• Assists where needed in the scheduling and coordination of new installations• Participates and supports in the sales process• Identifies regional and district training… Show more • Ensures that the branch financial performance meets company, and client objectives• Optimizes operations productivity and monitors development of realistic and accurate forecasts• Interprets and ensures compliance with policies, procedures and guidelines to promote consistent applications with the district• Assists where needed in the scheduling and coordination of new installations• Participates and supports in the sales process• Identifies regional and district training requirements for Customer Service Managers• Coordinates union contract negotiations and abides by all parts of collective bargaining agreements, where applicable • Mentors CSMs and drivers in customer service skills, passing down expertise in client communication and conflict resolution techniques • Manages 3 CSMs and 24 drivers Show less

San Jose, California, United States

Key Responsibilities: ● ● Developed an account level, incremental sales plan with local Canteen management; tracked performance and increased profitability through merchandising and sales history. ● Coordinated efforts to improve the customer retention and client experience from the point of witnessing vendable units to the point of sale● Built retail pricing opportunities and encouraged repeat sales (Best Practices), and introduced new products found at travelling trade shows… Show more Key Responsibilities: ● ● Developed an account level, incremental sales plan with local Canteen management; tracked performance and increased profitability through merchandising and sales history. ● Coordinated efforts to improve the customer retention and client experience from the point of witnessing vendable units to the point of sale● Built retail pricing opportunities and encouraged repeat sales (Best Practices), and introduced new products found at travelling trade shows to increase revenue● Drove compliance with merchandising standards set by company● Assessed performance by location through audit reports (Quarterly District Evaluations) and helped implement new on market vending machines, as requested by the client● Responsible for team growing to 23 direct reports, assisted with managing both AM and PM warehouse managers, and built and kept team’s morale and work ethic at a prestige level.● Managed $3 million in local revenue and grew that to $12.5 local million in revenue ($48mil to Compass Group nationally) through strategic placements, new vending technology, and bringing in fresh, new products● Traveled and assisted nonlocal operations with new products, vending units, and how to manage the Tesla mindset. Show less

San Jose

• Accumulated “boots on the ground” data while servicing account with hourly drivers to conduct forecasts for daily orders• Built a team that started with 2 hourly drivers at 10 hour am shifts daily and grew to 15 hourly drivers working in shifts that covered 24/7 coverage (Covid closed sites for 6 weeks)• Coordinated installs, deliveries, and repairs as needed throughout the US (mainly in CA)• Traveled to trade shows in search of new opportunities with products and vending unit… Show more • Accumulated “boots on the ground” data while servicing account with hourly drivers to conduct forecasts for daily orders• Built a team that started with 2 hourly drivers at 10 hour am shifts daily and grew to 15 hourly drivers working in shifts that covered 24/7 coverage (Covid closed sites for 6 weeks)• Coordinated installs, deliveries, and repairs as needed throughout the US (mainly in CA)• Traveled to trade shows in search of new opportunities with products and vending unit technology• Helped implement financial reports requested by client and assisted in translation of needs to other sectors in Compass Group Show less

Fremont, California

• Carried out basic technical repairs and non-HV diagnostic work without supervision, e.g.: Interior components, maintenance, alert analysis, door handle maintenance and adjustments• Worked directly with customers at their homes or place of business and made long lasting impressions of the Tesla brand. CSI Score of 98% in year, with over 70 surveys. Covered the area from South SJ to Palo Alto, CA• Developed a knowledge of all Tesla products, Service systems, processes, and procedures… Show more • Carried out basic technical repairs and non-HV diagnostic work without supervision, e.g.: Interior components, maintenance, alert analysis, door handle maintenance and adjustments• Worked directly with customers at their homes or place of business and made long lasting impressions of the Tesla brand. CSI Score of 98% in year, with over 70 surveys. Covered the area from South SJ to Palo Alto, CA• Developed a knowledge of all Tesla products, Service systems, processes, and procedures. Assisted customers to understand the technology and the particularities of their vehicles, as most were new to this style of car• Assisted management in relaying and relating company direction into digestible terms to ensure all staff was able to comply and buy into that direction• Was expected to be a champion of safety, efficiency, quality, and overall excellence in all my actions and decisions Show less

San Jose, California

• Managed $3 Mil of business with accounts from Palo Alto, CA to Soledad, CA. 100 mile territory along HWY 101 • Conducted tactical site visits that allowed me to stay well communicated with my contacts and achieve 100% customer retention during duration of my time as a CSM• Held QBRs with sites, as needed, and conducted surveys and installs in a timely manner • Complied with all corporate product compliance and reviewed all sites for best product placement. • Responsible for 13… Show more • Managed $3 Mil of business with accounts from Palo Alto, CA to Soledad, CA. 100 mile territory along HWY 101 • Conducted tactical site visits that allowed me to stay well communicated with my contacts and achieve 100% customer retention during duration of my time as a CSM• Held QBRs with sites, as needed, and conducted surveys and installs in a timely manner • Complied with all corporate product compliance and reviewed all sites for best product placement. • Responsible for 13 direct reports where I handled all training, counseling, hiring and terminations within the parts of the collective bargaining agreements• Held weekly internal meetings to balance routes of inventory and accurate reporting of the machines in the field Show less

San Jose, Ca

-Install, restock and interact with customers and store employees for several key kiosks from San Jose to Monterey. -Repairs consist of: computer, networking, and mico and macro mechanical repairs to the machines’ internal parts. -Customer Service interaction with mostly marketing and direct interaction resolution, as corporate customer service was located in Colorado.-Reviewed sales reports and market trend reports to merchandise machines to maximize revenue

Morgan Hill, Ca

-Helped coordinate the hotel's complete renovation, as well as kept customer relations high through this time. Transitioned from Ramada to Hampton Inn by means of learning all new quality specifications and actively participating in remodel and reinvention of the hotel's image, inside and out. -Self-propelled through a vigorous Hilton training, so that I could assist all other employees with their training, as well as the GM. Managed hotel while GM was at a training away from the property… Show more -Helped coordinate the hotel's complete renovation, as well as kept customer relations high through this time. Transitioned from Ramada to Hampton Inn by means of learning all new quality specifications and actively participating in remodel and reinvention of the hotel's image, inside and out. -Self-propelled through a vigorous Hilton training, so that I could assist all other employees with their training, as well as the GM. Managed hotel while GM was at a training away from the property. -Engaged in managing all staff which included scheduling employees, directing and overseeing their daily activities, training and evaluating performances, hiring as needed, conducted employee meetings, and controlled the accounts receivable accounts. -Helped rebuild the network and computers that we had on site to prepare for switch for the new brand. Show less

San Jose, Ca

-Managed all staff which included scheduling employees, directing and overseeing their daily activities, training and evaluating performances, hiring as needed, and mediating departmental/hotel employee meetings. -Managed rates and availability, customer service expectations, and trainings for the hotel on a daily basis. Managed the AR accounts, as well as obtained and maintained Sales/Catering billing accounts. -Owners asked me to manage another struggling nearby property belonging to… Show more -Managed all staff which included scheduling employees, directing and overseeing their daily activities, training and evaluating performances, hiring as needed, and mediating departmental/hotel employee meetings. -Managed rates and availability, customer service expectations, and trainings for the hotel on a daily basis. Managed the AR accounts, as well as obtained and maintained Sales/Catering billing accounts. -Owners asked me to manage another struggling nearby property belonging to them. Hotel was severely lacking in revenue, product quality, and customer service abilities. I needed to hire, fire, observe revenues and expenses; then needed to train new employees, while finding ways to increase revenues and decrease expenses. In 6 months I was able to increase all above areas beyond expectations, while training a new manager to help transition hotel to, so I could return to the Radisson. Show less

San Jose, Ca

-Engaged in managing the hourly staff which included scheduling employees, directing and overseeing their daily activities, training and evaluating performances, as well as hiring as needed. -Held accountable for the hotel’s progress and development through customer service scores, P&L statements, and internal site audits.-Other Managerial Duties included: Resolution of guest/employee issues, accounted for all AP and AR accounts and their timeliness, ordered all hotel items (food… Show more -Engaged in managing the hourly staff which included scheduling employees, directing and overseeing their daily activities, training and evaluating performances, as well as hiring as needed. -Held accountable for the hotel’s progress and development through customer service scores, P&L statements, and internal site audits.-Other Managerial Duties included: Resolution of guest/employee issues, accounted for all AP and AR accounts and their timeliness, ordered all hotel items (food, linen, office and maintenance supplies). -24/7 Managerial On-call duties. Also assisted with nearby hotel Operations when called upon by AOM, when property had no on-site manager. Show less

Education record

Associates Degree, Administration Of Justice