Christopher Cortez Email & Phone Number

Los Angeles, CA, US

Corona, California, United States

• Ensures that the branch financial performance meets company, and client objectives
• Optimizes operations productivity and monitors development of realistic and accurate forecasts
• Interprets and ensures compliance with policies, procedures and guidelines to promote consistent applications with the district
• Assists where needed in the scheduling and coordination of new installations
• Participates and supports in the sales process
• Identifies regional and district training… Show more

San Jose, California, United States

• Key Responsibilities:
• Developed an account level, incremental sales plan with local Canteen management; tracked performance and increased profitability through merchandising and sales history.
• Coordinated efforts to improve the customer retention and client experience from the point of witnessing vendable units to the point of sale
• Built retail pricing opportunities and encouraged repeat sales (Best Practices), and introduced new products found at travelling trade shows… Show more Key Responsibilities:
• Built retail pricing opportunities and encouraged repeat sales (Best Practices), and introduced new products found at travelling trade shows to increase revenue
• Drove compliance with merchandising standards set by company

San Jose

• Accumulated “boots on the ground” data while servicing account with hourly drivers to conduct forecasts for daily orders
• Built a team that started with 2 hourly drivers at 10 hour am shifts daily and grew to 15 hourly drivers working in shifts that covered 24/7 coverage (Covid closed sites for 6 weeks)
• Coordinated installs, deliveries, and repairs as needed throughout the US (mainly in CA)
• Traveled to trade shows in search of new opportunities with products and vending unit… Show more
• Traveled to trade shows in search of new opportunities with products and vending unit technology
• Helped implement financial reports requested by client and assisted in translation of needs to other sectors in Compass Group Show less

Fremont, California

• Carried out basic technical repairs and non-HV diagnostic work without supervision, e.g.: Interior components, maintenance, alert analysis, door handle maintenance and adjustments
• Worked directly with customers at their homes or place of business and made long lasting impressions of the Tesla brand. CSI Score of 98% in year, with over 70 surveys. Covered the area from South SJ to Palo Alto, CA
• Developed a knowledge of all Tesla products, Service systems, processes, and procedures… Show more
• Developed a knowledge of all Tesla products, Service systems, processes, and procedures. Assisted customers to understand the technology and the particularities of their vehicles, as most were new to this style of car
• Assisted management in relaying and relating company direction into digestible terms to ensure all staff was able to comply and buy into that direction
• Was expected to be a champion of safety, efficiency, quality, and overall excellence in all my actions and decisions Show less

San Jose, California

• Managed $3 Mil of business with accounts from Palo Alto, CA to Soledad, CA. 100 mile territory along HWY 101
• Conducted tactical site visits that allowed me to stay well communicated with my contacts and achieve 100% customer retention during duration of my time as a CSM
• Held QBRs with sites, as needed, and conducted surveys and installs in a timely manner
• Complied with all corporate product compliance and reviewed all sites for best product placement.
• Responsible for 13… Show more
• Responsible for 13 direct reports where I handled all training, counseling, hiring and terminations within the parts of the collective bargaining agreements

San Jose, CA

-Install, restock and interact with customers and store employees for several key kiosks from San Jose to Monterey. -Repairs consist of: computer, networking, and mico and macro mechanical repairs to the machines’ internal parts. -Customer Service interaction with mostly marketing and direct interaction resolution, as corporate customer service was located.

Morgan Hill, CA

-Helped coordinate the hotel's complete renovation, as well as kept customer relations high through this time. Transitioned from Ramada to Hampton Inn by means of learning all new quality specifications and actively participating in remodel and reinvention of the hotel's image, inside and out. -Self-propelled through a vigorous Hilton training, so that I.

San Jose, CA

-Managed all staff which included scheduling employees, directing and overseeing their daily activities, training and evaluating performances, hiring as needed, and mediating departmental/hotel employee meetings. -Managed rates and availability, customer service expectations, and trainings for the hotel on a daily basis. Managed the AR accounts, as well as.

San Jose, CA

-Engaged in managing the hourly staff which included scheduling employees, directing and overseeing their daily activities, training and evaluating performances, as well as hiring as needed. -Held accountable for the hotel’s progress and development through customer service scores, P&L statements, and internal site audits.-Other Managerial Duties included.

Education record

Associates Degree, Administration Of Justice