Chris Coumbe Email & Phone Number

San Francisco, CA, US

San Francisco, CA, US

I manage the Community Practice and AEC Industry Community teams at Autodesk which are responsible for creating a consistent global experience and environment (people, process, policy and platform) for our Community members and connecting our AEC Industry members together. In addition, we collaborate with Data Science, Data Analytics and Experience Design.

San Francisco, CA, US

• Part of a small founding team dedicated to standing up a Business Architecture practice at Autodesk. Focused on growing and maturing the practice whilst showing true business value through the creation and use of its.
• Facilitate the Strategic Realization process
• Identify capability gaps, redundancy, improvement opportunities and risks
• Ensure alignment between teams and initiatives
• Presented at the Object Management Group/Business Architecture Guild’s Innovation Conference in March 2018
• Presented a webinar for the Business Architecture Guild in April 2018

San Francisco, CA, US

• Service design puts the user at the center of the design process, making services as usable as possible to provide the best possible experience for not only our customers but also for our employees running them. I work.
• Program manage technical aspects of major system changes/ service improvement projects that have an impact on the support organization and advocate for the customer experience.
• Design and program manage proactive customer outreaches, with the aid of machine learning, to either eliminate contact or reduce customer effort with the end goal of increasing adoption and therefore retention.
• Manage a team that has responsibility over the Support Readiness function, process design & improvement and Communications.

San Francisco, CA, US

Created the Customer Satisfaction and Experience Program for IT and responsible for delivering a comprehensive experience and satisfaction framework with the end goal of improving the experience that our end users have when interacting with us and thus increasing satisfaction.

Rozelle, NSW, AU

Provides elevated photographic services using a 12 metre boom, a tethered helium filled balloon or a helicopter to provide unusual perspectives or to capture views unattainable on the ground. Specialists in architectural photography. We strive to combine the latest in photographic equipment with the latest in oblique aerial photography techniques to.

• Act as a change agent to uplift the Service Management maturity of organizations through process analysis, design and development, software implementations of ITSM toolsets, training and organizational change programs.
• Review and analysis of customer’s business, process & technical requirements.
• Development of high-level strategies for the deployment of IT service management
• Roadmap design – full requirements gathering or assessments & strategic roadmap design
• ISO 20000 process assessments to determine a client’s maturity.
• Process design and implementation based on ITIL and operational best practice – Involved in many ITIL improvement projects including greenfield through to very mature with extreme security/audit requirements for in.

North Sydney, New South Wales, Australia, AU

• Managed a team of 30 technical staff nationally consisting of: Second Level and Third Level Support and Project functions, Operations, Telephony, Database Administration, Network and Data Security
• Supported 3000 users, customers, partners providing 24 x 7 support across 75 sites
• Final approval for technical design and business proposals within the Transfield network
• Accountability for technical network & infrastructure rollouts and upgrades
• Maintain the currency of system and application software and licensing obligations
• Maintain server availability and network performance and capacity to ensure that service delivery is within agreed SLA’s for all Customers

Bsc (Hons), Computing

It Service Management

It Service Management