• Defined and created community management strategies for engagement, content creation, social media and influencer relations.• Established developer relation/communications in advocating for community activities and initiatives. • Developed infrastructure and created official Discord server for unreleased project.• Built communication strategy for Google User Feedback platform and collect data to share with dev.• Managed creation of official web site for unreleased project; main liaison for publishing team.• Worked closely with customer support team to collate and report game issues, bugs, etc. to dev.

• Lead community management for mobile games offered to global audience• Defined and initiated community management strategies for engagement, moderation policies, content building, analysis and outreach initiatives• Established and maintained community content calendar• Participated and assisted in the development of community-facing initiatives and marketing eventsincluding contests, volunteer programs, online/offline events, conventions, and CRMcampaigns• Actively seek proactive dialog with various game communities. Analyzed, informed and executed on trending issues/topics• Monitored discussion forums and other communication media to identify common player issuesand discussion patterns.• Prepared and filtered feedback reports gathered through various community channels to share with dev team• Defined goals, tracked and reported on community-related metrics and provided stakeholders reports for how success is measured from a community perspective• Coordinated with production and web development teams to help plan and develop communityand website features (forums, content systems, etc.)• Built consistent processes across all game teams, focused on growing user base and improving retention/user experience• Managed relationships with influencers, moderators, content creators and ambassadors

• Developed and executed social media strategies that engaged influencers, streamers, and players.• Managed online communities; addressing inquiries, gathered actionable feedback, and curated communication strategy with licensor approved content.• Compiled/reported player feedback and suggestions for user engagement and shared insights with stakeholders.• Conveyed bugs, trending issues, and other widespread issues to the production teams.• Kept community up-to-date on all in-game news; Actively by moderated forums and created engaging content.• Lead the game's communities through forums, Facebook, Twitter and Instagram accounts.• Followed current industry trends in social media and applied learnings on various marketing campaigns• Created new/unique ideas to increase community engagement.• Promoted products via event activations (e.g. E3, Anime Expo, etc)

• Aligned with Marketing team in planning and implementing overall community and brand engagement strategy • Synergized with IP partners in creating unique market strategies, online communities and social media channels to maximize organic growth• Worked closely with marketing team to manage press/key events (e.g. E3, GDC, Comic Con)• Targeted specific fighting game communities, and Power Rangers fan communities to grow social media base and pre-registration sign ups during alpha/beta product stages• Targeted eSports community for organic growth; Evangelized live stream strategy and setup tournaments with influencers and power fans• Established and assured adherence to budgets, schedules and overall marketing plan

• Developed community-based promotion strategies for Nexon M products • Lead the execution of community engagement programs• Created communications strategies for Nexon services to ensure customer satisfaction; Direct liaison between players and internal departments• Assisted in developing Nexon M’s social media strategy• Assisted in developing and managing Nexon M’s community tools and policies• Evangelized and managed Nexon M's influencer marketing program

• Developed and maintained a positive presence in discussion forums in order to understand the state of a community, and its needs• Reported and monitored all measures/indicators of community sentiment and engagement• Recommended community initiatives based on key metrics and feedback• Managed and designed events that focused directly on enriching the community experience• Built and sustained relationships with essential community contributors, content creators, influencers• Recognized and influenced user-generated content in flagship social media accounts • Maintained a high-level of community engagement, and became the main advocate for communicating overall product vision in conjunction to the needs of production team • Cultivated development of external Wargaming community through assertive promotion of player created websites, tools and resources• Organized and attended Wargaming player events and conventions

• Maintained constant, daily presence in discussion forums to document and escalate issues to the community team and across departments where appropriate• Assisted in the creation and management of live-ops events with production team• Curated community related content and events that were promoted on social media • Worked with community management team to build and maintain communication with key influencers• Maintained awareness of user-generated content and escalated to appropriate teams for promotion through official channels

• Provided support to player inquiries regarding in-game content, monetization and account information• Assisted with building in-house content• Participated and engaged with players through forums, in-game company events and live streaming• Promoted company exclusive content during live events (i.e., E3, Airshows, GDC)

• Maintained store appearance consistency (i.e., marketing, store organization, operations)• Managed all inventory logistics• Conducted weekly updates on all HR-related tools (i.e., payroll, scheduling, recruiting)• Completed and reviewed all store summary/KPI audited reports• Built vendor relationships and shared product insight to team members• Promoted and push sales on all key focus products• Assigned goals and track daily performance reports