Christopher Crisp Email & Phone Number

Tucson, Az, Us

Hanover, Md, Us

Summary:As a SOC Analyst and incident responder, I am a member of the Information Security team who's primary role is to investigate, search for, analyze and document indicators of compromise related to cyber security incidents. This is followed by a process of containing/blocking and eradicating any threats, then documenting any lessons learned from the incident. In addition, I am an active contributor the SOC Strategy & Planning committee, and the Knowledge Management and Documentation lead for the Enterprise Cyber Security department, as well as the ECS representative for the Knowledge Management, CMDB and ITSM company initiatives. Roles and Responsibilities • Security Operations Center (SOC) Analyst • Digital Forensics & Incident Response (DFIR) • Vulnerability Assessment & Patch Management • Intrusion Detection • Threat Intelligence • Threat Hunting • Threat Mitigation • Log Analysis • Mitre ATT&CK Analysis • Process Improvement • Knowledge Management & Documentation SME • ECS Representative for CMDB • SOC Strategy & Planning

Sahuarita, Arizona, Us

Summary:In Q1 of 2019, the Asarco IS department chose to end it's long standing relationship with TEKsystems, which lead to several changes within the department. After restructuring, moving the helpdesk to Mexico, and reducing the IT staff, I was hired as an FTE, and re-assigned to Silver Bell mine. At Silver Bell, my site specific role was to maintain the network, as well as physical and virtual systems to support site operations. In addition to this role, I carried over many of my enterprise responsibilities, including being the primary and lead Subject Matter Expert of Backup and DR solutions, RDS, ConnectWise Automation and Monitoring, as well as Vulnerability and Patch Management for the organization. Roles and Responsibilities:-Lead Site IS Administrator - Silver Bell Mine • Network Administration • Server Administration • Virtualization Administrator • Active Directory Administration • Application Support • Backup and DR • Inventory Management • Documentation-Enterprise Responsibilities: • Lead Backup and Disaster Recovery Administrator and Subject Matter Expert (SME) • Lead Microsoft Remote Desktop Services Administrator and Subject Matter Expert (SME) • Lead ConnectWise Automation & Monitoring Administrator and Subject Matter Expert (SME) • Vulnerability Management & Patching Lead Administrator and Subject Matter Expert (SME)

Hanover, Md, Us

Summary: Asarco IS Management continued shaking things up in the department and adjusting IS staff assignments in the fall of 2018. My previous site and staffing responsibilites were shifted to another TEKsystems Workflow Manager, and I was briefly promoted to Information Systems Data Center Administrator, and transferred to work at Asarco's Tucson Data Center. I was later hired as an FTE due to major IS department staffing and restructuring changes that occurred in mid-2019.Roles and Responsibilities: • IS Site Administrator for the Asarco Data Center Team • Lead Backup and Disaster Recovery Administrator • Develop & Design Asarco's Backup Strategy and Infrastructure • Veeam Software Migration for all sites • Lead Microsoft Remote Desktop Services (RDS) Administrator • Lead ConnectWise Administrator • Lead Vulnerability & Patch Management Administrator • Windows Active Directory Administrator • Server Hardware Administrator • Windows Server Administrator, Build/Configure/Maintain • VMware Server Administrator

Hanover, Md, Us

After major changes to the internal IS structure, due to increased oversight by Asarco's parent company Grupo Mexico, I was selected to become a Workflow Manager for multiple Asarco facilities. My role as a Workflow Manager was to manage various aspects of Information Systems (planning, projects, assets, documentation, support, IT staff, knowledge base, and helpdesk) for the following Asarco facilities: Asarco Corporate Offices, Asarco Training Center, Asarco Mission Mine, Asarco Silver Bell Mine, and the Asarco Mineral Discovery Center. Additional staff were hired to work as Network/System Administrators and Desktop Support for these locations. My teams mission was to provide the primary support for all information systems locted at each site, including network, servers and desktops. In addition, I continued my enterprise role of lead Backup and Disaster Recovery Administrator and Subject Matter Expert.Roles and Responsibilities:-Site IS Manager (Corporate Office, Training Center, Mission Mine, Silver Bell Mine, Mineral Discovery Center) • Local Data Center Management • Local IT Staff Management • Local Desktop Support • Local IS Network Backbone • Local Wireless Infrastructure • Site Specific Documentation • Application Analysis/Documentation • Local Asset Management • Local Project Management • Local Vendor Management • Cross Department Coordination • User/ Customer Relations-Asarco Helpdesk Manager (All Sites) • Manage IT Support Coordinator • Feedback and Statistics to Asarco IS Management • Ticket Tracking and Oversight • Helpdesk Agent Management • User/ Customer Relations • Process Management-Lead Backup and Disaster Recovery Administrator (All Sites, Data Center) • Develop Asarco Backup Strategy • Develop Asarco Backup Plan • Backup Implementation • Process Documentation • Backup Monitoring • Backup Configuration • Data Recovery • Backup Testing • Performance Analysis • Problem Resolution

Hanover, Md, Us

Summary:Hired as a LAN Admin II, my primary role was to work at with one other LAN Admin to provide local IT support at Asarco's Mission and Silver Bell mining facilities. Each of these facilities had on-site network and server equipment physically located at each facility, with three T1's connecting each location with a corporate data center in Tucson. Each site also had segmented networks managed by local Engineering and DCS teams. Early on, additional responsibilities were added to my role, including eventually becoming the lead Enterprise Backup and DR Admin, as well as being charged with the task of "breaking the ice" between IS and site management". Prior to my time at Asarco, a large amount of distrust and animosity had built up between the two, and it became my responsibility to undo the damage and restore trust and cooperation. To do this, I utilized a situation were the local Engineering and DCS teams (including IS) had been independently building wireless infrastructure at Mission mine. We were all having issues with intermittent WLAN signal quality, primarily caused by lack of communication and cooperation between the departments. I organized and initiated the "Wifi Committee" as our response, which gave the IS department the ability to work with the site's management and technical teams and the corporate IS department to organize a joint and unified solution. This meeting eventually became the "IT Committee Meeting" and was eventually rolled out to all Asarco operational facilities. This, combined with acting as a liaison between the site and corporate IS, greatly improved trust, confidence, communication and collaboration between the sites and IS, effectively "breaking the ice" as charged.Roles and Responsibilities:• Network Administration• Server Administration• Virtualization Administrator• Active Directory Administration• Application Support• Desktop Support• Backup and DR• Inventory Management• Documentation

Tucson, Arizona, Us

Summary:I was initially hired by Integrated Axis as an IT Support Engineer. However, due to a sudden and immediate need, I was immediately reassigned to the role of lead Backup and Disaster Recovery Administrator. In this role, on a daily basis, I monitored, reported on, and maintained the backup systems for over 300 clients, leading disaster recovery efforts as needed. I regularly designed backup solutions to fit the technical and financial needs of clients, ensuring that the confidentiality, integrity and availability was not compromised. I also configured and assisted deployment of SAN, NAS, and BDR equipment. As the SME on Backup and DR, I also provided training and assistance to support staff, to ensure that my understanding of backups was shared with the team.Roles and Responsibilities: • Daily monitoring, reporting and repair of over 600+ client backup systems for 300+ clients • Monitor and maintain offsite cloud storage at multiple data centers • Configure StorageCraft, Ctera, Intronis, Veeam and other backup systems for Clients as needed • Configure and assist deployment of Network Attached Storage (NAS) devices • Configure and assist deployment of Backup Disaster Recovery Devices (BDR) • On-board backup solutions for new and existing clients • Troubleshoot backup and storage issues • Design and deploy local, cloud and hybrid backup solutions for small business up to enterprise clients • Draft backup documentation • Support sales process for new or existing customers by providing technical assistance • Manage activities of the Backup and Disaster Recovery Technicians as needed • Train and mentor Backup and Disaster Recovery Technicians as needed • Perform disaster recovery operations as needed • Perform data restoration as necessary • Deliver periodic training to IAG team members regarding current or forthcoming technologies in use or being offered by IAG

Provide field and remote support, troubleshooting, repair, installation and maintenance of computer, laptop, printer, server and network systems for small to medium size business computer and network systems;

IT Services/ Website Services/ Self-Employed | Tacoma, WAIT & Computer Consulting to businesses, government agencies, churches and schools in the Puget Sound region of Washington State;GT911 also provides web design and development services, including website design and development, Graphic Design, CMS implementation and maintenance (Wordpress and Joomla!), Search Engine Optimization services, and content writing.• Prompt Printer Repair Service - Subcontract to provide expert printer repair for Laser, Color Laser, Inkjet and Plotters for the Puget Sound Region.

Houston, Texas, Us

• Bank of America Contract Field Services - Responsible for PC, server, laptop and printer equipment management and maintenance for 27 Bank of America branches spread across a 1,375 sq. mile territory; Inventory management

Service, troubleshoot, diagnose, and repair desktop and laptop computers; Design, estimate, build, and maintain small to medium size business network systems; Design, build, and maintain company websites; Instruct technical workshops for Laptops + educational department; Co-host Laptops Live weekly radio program; Parts ordering; RMA processing; Insurance quotes

Miami, Florida, Us

Service, troubleshoot, and repair computer desktop, and laptop computers (hardware and software); Parts ordering; RMA requests; Insurance quotes

London, United Kingdom , Gb

Provide technical support services for Microsoft's customers. Thoroughly trained by Microsoft to provide advanced support for several Microsoft products ( The Microsoft Network, Internet Explorer, Plus!98, Windows 95, Windows 98, Windows NT, and FrontPage)

Repair, configure and upgrade new and used PC's and workstations; Technical consulting for potential clients; Provide telephone support for new PC's; Parts testing; Quality control testing

Repair, configure, upgrade and build new PC's, workstations, and servers; Inventory; Scheduling; Service counter; Customer service; Telephone support; Technical Consulting;

Certificate, Sec401: Giac Security Essentials Certification (Gsec)

Engineering

Diploma

Education record